Reback’s Plumbing N’things

When I purchased a bathroom faucet the salesman said he would have it in a couple of days to a week (exact words), so 5 days later I called and said, «I happen to have the day off and I was wondering if my faucet came in?»
The guy on the phone said, No, it will take a couple of weeks. I responded I was told it would be a week, So he starts tearing into me, «IT HASN’T EVEN BEEN A WEEK! YOUR FAUCET WON’T BE HERE FOR 2 MORE WEEKS!
Then he starts repeating himself and I am thinking, who talks to customers this way?
I’ve worked in customer service for years and have never ever raised my voice, let alone shown frustration.
Obviously not wanting to do business with Rebacks I cancelled my order and went back to get my refund, I had to pay a 25% return fee on an item I never even picked up.
My faucet was $ 428.00 and I paid $ 107 restocking fee. If you do go there you will see 6 signs that say 25% minimum on return items. I’m sure I’m not alone with this story.

Good old fashioned, helpful place; as opposed to most HD type stores. This rating would be higher, but note the whopping 25% restocking fee.

We have a historical (1920’s) home in Downtown Torrance and although we’ve updated the bathroom faucets, etc., they’re still 15 – 20 years old. The faucets have separate hot and cold water handles and each leaked under the handles and needed new stems. The cheap ones from Lowe’s fit but leaked. I then took mine to Reback’s. They have parts for just about everything. They hooked me up with the original manufacturer’s stems for my faucet handles, along with the plastic washers and big nuts that went under the faucet «bell» style housings. They also have lots of new faucets, sinks, tubs, etc. there. It’s an easy drive from Downtown Torrance, up Western to around 136^th Street.

I called them up to ask if they had a product to remove rust from a nut and threaded stem. The nut was stuck. I wanted to reuse this faucet for my RV. The man on other end of phone started going off on RVs and how they did not work on RVs and who was my plumber! What does an RV or plumber have to do with removing a rusted nut? Kept on arguing about this, asking for my plumber’s name. I do not have a plumber!
After 5 mins of heated argument going nowhere, and this young man’s arrogance and very poor sales training, I hung up. Enough. Hire nicer people not rude 20 yrs olds with issues. No factual information on products they carry to deal with rust issues, which is a #1 problem with plumbing. This is enough to rate them a zero on service and knowledge.

As the «fix-​it» person in my household, I always choose Rebacks to help me solve plumbing issues. Recently, I found a very small mystery part floating in my toilet. Brought it to Rebacks and they found the replacement. Showed me how to install it, too. Very helpful.

Thanks Ollie and Chris for trouble shooting solution to my water filter faucet problems! It works great now. Happy New Year!

This place is loaded with hard to find plumbing parts and pieces. Reps are knowledgeable, but you will stand and wait for a while before someone actually acknowledges and helps you. Prices aren’t the greatest, but you will at least get parts and items that you may not find elsewhere.

11:30 on a Tuesday. I just don’t have an hour to wait in line to get help. Please hire more help or at least acknowledge to the contractors and others waiting around that you will get to them as soon as possible.

After reviewing the rest of the reviews, I have experienced the good and the bad.
Pros: The manager Henri and some of their associates, such as Chris, really know their stuff about plumbing. If you’re patient with them they’ll explain things for you and give you plumbing 101 regarding the specific plumbing situation. So if you’re in a bind, and need your parts asap, Rebacks is probably your best bet; but you pay a premium because they do keep a good amount of parts in stock so you don’t have to wait for the product to be shipped from the manufacturer to them. These guys are one of the few local distributors of California Faucets, which is the product I was looking for. There are not many distributors for Cal Faucets unfortunately so I couldn’t just pick who I wanted to go with when it comes to plumbing stores.
Cons: Their prices are better than «MSRP» but they’re not going to be the best prices where you can get elsewhere locally at other plumbing stores or online. The other thing is that they charged me tax on for shipping/​freight, when that’s not a taxable item. Perhaps that was a mistake, but read your invoice in detail. Rebacks can be cocky because they’re going to do business with or without you because they cater mostly to contractors in the local area, so they have a steady stream of business; therefore, as a consumer, you’re going have to come in with some knowledge or pay more than other places.
Super-​Con: There is one sale rep. you have to avoid, and that’s Ollie (you can’t miss he talks loudly and obnoxious, and sticks out like a sore thumb); he talks a fast talk like a true sales person. As a consumer I want to make sure I am getting the correct part by explaining my plumbing situation, but before I can finish, he tends to think he knows what you’re going to say and interrupts you. I also ask follow-​up questions. When that happens, you can tell he is stumped and he hides that weakness by being frustrated and he just tries to make you feel dumb making you think you don’t know what you’re talking about (and makes idiotic comments such as «are you an engineer»). No, but I have a head on my shoulder with brains and can figure out how things work and if something doesn’t sound right, I will ask a question to see if I understood correctly.
Ollie thinks he knows much but he does not. He is one of those people when you ask why, he gets stumped because he truly doesn’t know his craft and so he deflects his weakness by putting it on you and says just get this part this is it. And when you don’t buy, he is even more annoyed. Sounds similar to a car salesman right? (When it came down it it. He was wrong TWICE when I came in two different times. Therefore, I avoid him and go to the other reps who have more knowledge.)

WORST service ever!

I searched all over the greater Los Angeles area for a hard-​to-​find 12 inch tub filler. Snyder Diamond wanted $ 1500 and their customer service isn’t exactly pro-​active unless you roll up in a Bentley. Then, because I have an excellent plumber, I found Herb Ebarra at Reback’s Plumbing N’ Things. He hooked me up with a gorgeous fixture for a fraction of the price, he knows absolutely everything about plumbing, and he’s wonderful to deal with. SD, not so much.
Make the trip to Gardena. Reback’s and Herb are worth the trip.

I was at this place, this morning. These guys have the attitude as if there the only plumbing store in town. Poor customer service. I was quoted $ 80 for a part. I left to go up the road to another plumbing store, same part $ 40 if you are shopping here you are paying way to much. Check price before you buy here. Never again for me.

Fourth plumbing supply place I’ve been to. I am so happy that not only did I get a weird out of stock discontinued wall-​mounted faucet, I got the quickest service at the counter that I have ever received buying plumbing supplies anywhere. I am not kidding you, Herb took one look at the old fixture, told me what brand it was and walked straight back to a shelve and brought me the replacement.
Herb took such good care of me I promise Rebacks is my forever plumbing supplier. While I was there I looked around showroom. Great selection of tubs, faucets, door pulls and just about everything you could use in your kitchen or bath.
Thank you Herb for a job well done!

It has been a while since i had to find a replacement valve for my sink that I could not find elsewhere. Thinking back, i guess i was like the guy who found town with water after wandering in the desert for months. After all, i was searching for this part for months indeed, during after work hours (since I am not a professional plumber)
So you can imagine how glad and thankful i was to finally find my part.
Well, it has been 3 – 4 years since that initial visit and i am a different man, a different customer. Also, during that elapsed time, the internet search ability has grown exponentially. I can now actually find my part on line.
In knowing this and having an alternate source, I decided to go for the sake of saving waiting on shipping time.
Well, contrary to my precious experience, the customer service was not what i remember it to be. Also, the price increased 20%. So my little $ 40 valve is now $ 50.
Next time i am getting it on line. There was no extra service to justify the high price. There was no research help necessary, as i took in the original packaging that i bought from them.
Anyway, the way that i can justify their enormous price hike is to tell it like it was, and now to «tell it like it is“‘

Wow, is what I walked out saying, and NOT in a good way.
So I walk around looking for what I need (2 water supply lines). I needed the lines fairly quickly so I didn’t purchase them from where I usually do, online. After walking around aimlessly for 5 or so minutes I run into where the reps are standing around at the cashier. I patiently wait for the 3 reps to finish with there oh so funny jokes. After, we are all finished up with our laughs, the rep looks at me and says, what can I help you with.
I Tell him I need 2 water supply lines, show him the fitting sizes, and he states, oh sorry we don’t carry those, a lot of people ask about them, but we don’t have them. (Really, a lot of people ask for them, and you’re supposed to be a plumbing supply store, and you don’t carry them) well heck, your ordering supply manger must be a genius!!! He then says, but I’ll go in the back and take a look again, so I follow him and go to look, oh what a surprise, there is an empty box, and 1 left «new» (looked used and abused) and 1, well we both can agree, it’s used. So the rep, then tells me you won’t believe how much they are, and shows me the box that holds all the lines, which is empty, and says $ 49 on it, then continues to to tell me, $ 60 bucks. I say, oh ok, $ 60 for the box of 10 I’m thinking (no big deal the box has a tag on it that says $ 49). So we go to the front, and he tell me, so that will be $ 120… WHAT!!! You’re kidding me, so this jack, thinks I’m going to pay 120 for 2 water lines, and they both look USED and beatup… Like I said, WOW is what I felt after leaving this place. The rep points at another guy, which either must be the owner or manager of the shop, who knows maybe even the supply ordering genius, and says he sets the price, u’ll have to talk to him if you have a problem with the price… Forget it, I won’t even waste my breath.
In the end, it feels like a bunch of monkeys running the place, I even thought to myself, next place I remodel I’ll get some over priced faucets and vanities from here, but nope, won’t buy a thing from this joke of a plumbing store.
Do yourself a favor, there are a ridiculous amount of stores with better looking display, prices, variety, and service.

While the salespeople are extremely knowledgeable at Reback’s, this is your old fashioned, expensive store. I wound up cancelling a $ 2700.00 order after going home and finding the exact same things on line for $ 800.00 cheaper. While I expect to pay more for service, this was ridiculous.
I called the sales person to tell him about the price discrepancy and he told me that they would match the prices I found on line. I sent him a wriiten list and he did not match the prices. I went into the store to show them that they did not match the prices as promised, and was treated very rudely and disrepectfully by the store manager. So, I cancelled the entire order. I need many more things for my bathroom project but will never go back there and do not recommend the store.

My senior parents purchases a faucet from them that allegedly has a lifetime guarantee. When the faucet failed they got nothing but the run around and a bunch of excuses about why the warranty was invalid. This is after my folks have done business with them for decades. Hmmmm

This place is outstanding. I first went to Pacific Sales to purchase a medicine cabinet. They (Pacific Sales) quoted me one price one day and quoted me a higher price when I went to purchase the item a few days later. Of course I was told that the first quote was incorrect. I then decided not to purchase the item and stumbled across Reback’s.
I inquired about purchasing the exact same medicine cabinet and the Reback’s salesman told me that the cabinet was recalled and I was entitled to a free one. He gave me the name and address of the manufacturer. I contacted the manufacturer and got a free medicine cabinet.

My 15 year old Moan faucet started leaking. So, looking to replacement them, I took the broken pieces to Home Depot.
The clerk took one look and said, «Try Reback’s».
Made the drive to Gardena and showed the pieces to the guy at the counter. He said, «Let me get that for ya» and came back a minute later with just what I needed.
Just can’t beat that.

This place is a plumbers best friend and worst nightmare.
Plumbers love coming here for parts which cannot be found at your local Home Depot or Lowes. The nightmare comes in when the plumbers customers discover this place for themselves! I still love our plumber…:)
I love coming here looking for items that are hard to find especially when you don’t want to spend the money doing a major overhaul of your bathroom or kitchen sink all because certain brands want you to conform to how bathrooms of today are built.
We have a pretty old fashioned kitchen faucet and when it finally came time to change it out we found that Home Depot and Lowes didn’t carry those types of faucets. Needless to say we were pretty defeated until we remembered Reback’s. This has been a local staple in Gardena since 1950 (I think even the sign is still the same from when it first opened) and as a supporter of local businesses it only made sense to come here. To our relief we found the type of faucet we were looking for and also some other
The prices are a bit higher than your local hardware store, but it is a local business and aren’t subsidized like other places they guarantee their products just the same. The staff are super nice and knowledgeable and wont try to sell you something you truly don’t need. If you are looking for hard to find plumbing products, this is the place for you!