J & C Pro Cleaners

Unreliable. Made an appointment from 2:00 to 5:00 on a Saturday. Never showed up. Never called back

THIEVES???
J and C Pro– Cleaners
Their Unilocal reviews were generally positive and I trusted Josue, the owner. I was stunned with what transpired the day they came out.
(His cleaning ladies did a good cleaning job –though pricey at $ 32 per hour per maid.)
Josue did little cleaning and was busy on his phone the entire 4 hours.
It was SHOCKING and I would never hire this service again.
The story is as follows:
I was meeting the service to do an after moveout cleanup of my tenants.
Josue, was personable on the phone and I trusted him. He’s a fast talker…
I was running about 20 minutes late, so I told him to open the house with the hidden key, because I thought it was better for him to start cleaning & not waiting around for me.
When I got to the house,
I noticed that my $ 400 MIele Vacuum, an Italian antique lamp, some decorative wooden bowls and several All-​clad stainless steel pans were all missing.
I exclaimed out loud, «I can’t believe my tenants would move-​out with my vacuum, pots and beautiful antique lamp that I had loaned them !»
I was upset and truly believed my tenants accidentally moved out w/​my stuff. I then texted them and they said they absolutely did not take my things. I knew something was very wrong…
A couple hours later, Josue tells me that his worker put my vacuum in their van, because he mistook my vintage, unique Miele vacuum for his Miele vac. It seemed like a good excuse. He then went out to the van and returned my vacuum to the house.
That evening as I lay on my bed, I realized that my antique lamp was returned too, mysteriously.
Josue must have gotten spooked when I declared that my stuff was missing. Then he decided he better return the stuff to avoid trouble.
These people are SCARY! It was really shocking and sad too.
I called him and he denied taking anything. I wanted the rest of my stuff back, and I never got it back.
Very sad, he thought the items the tenants left behind, he could just help himself to.
Josue is friendly and dishonest –a thief… scary– scary — scary. What’s also sad, is that his cleaning ladies seemed very nice & the ladies did a good cleaning job. I wonder how well he treats them?
I suggest you STAY AWAY from JOSUE’s service, or hide your valuables before letting him into your place!!!
They may be illegals from South America.
I may file a police report.

I hired J&C pro cleaners to clean my new rental apartment because Josue was responsive and helpful to me over my phone call. I’m a girl who knows very little about home maintenance and so I had a lot of questions to ask about the effectiveness of buffing/​cleaning hardwood floors. Josue was attentive and spent time explaining exactly what he would do and sent me some pictures of jobs he had done before. I got a quote and a reminder for the time of the appointment.
Now I’ve been reading some reviews here by people who have ridiculous expectations. I get that as someone paying for a service, you want to get the full value out of what you pay for. But let’s be realistic here — if you are cleaning a house with kitchens and bathrooms that have been neglected for years and stains that have been left to swim in their grime for equally long, don’t expect a 2 – 3 hour cleaning job to make your problems go away, and then blame the cleaners for not turning your home into its pristine condition. If you have mountains of junk and filth in your house, there’s only so much a 2 man crew can do for you in a few hours. If you have a decent sized apartment, don’t expect every single square inch of surface area to be wiped clean within 2 – 3 hours. $ 200 dollars won’t make 1 year of filth go away.
Now back to my experience — I have a 1000 sq foot condo and while the team did arrive later than I originally scheduled, Josue did call me beforehand to inform me and explain. That would have been more a 3 – 4 star rating, were it not for Josue going out of his way in other areas. I needed to test the heating in the unit and asked Josue to help me monitor the temperature change as I needed to step out of the apartment for another appointment. Obviously, this isn’t part of the cleaning deal. He later called me to tell me the filter needed to be changed and he could show me how to do it. He even sent me pictures of the specifications so I could get it at home depot if I wanted to and have him replace it for me. Now I know this isn’t complicated, but like I said, I have no experience in home maintenance, and this saved me a huge hassle as I was due to move in a tenant within a week. When the job was done, Josue did a walk through with me and showed me the problem areas and what I do further to get a better result. He also helped me clear out some trash when he left.
So all in all, Josue is a hard worker who is honest and tries his best to accommodate to your requests. Be upfront about the problem areas that matter to you and understand that if the team spends more time on one area, they will spend less time on another. It’s hard running a business where expectations of some customers are sky-​high for the price they are paying and managing a team of hourly workers. I would give J&C 5 stars and recommend you try them out for yourself.

Wish there was a way to post with NO stars. I called these people to come clean a house in Lakewood. I confirmed that they clean carpets. Told them needed walls wiped down, but didn’t have to move furniture. No walls were wiped, and there are several with easy access. Did not wipe any shelves even though some bookcases were empty! The baseboards were not vacuumed OR dusted. Josue asked me about cleaning grout in bathroom, told him grout not necessary. The shower doors were not touched even though there is no grout on them! They simply moved things around but never cleaned so now it takes time to find things. Shutters were not wiped down AND when they got there, we were told they DO NOT clean carpets! That was the thing I confirmed with him, so had to call another company to come clean carpets another day. They changed the original appointment to an hour later than agreed. Didn’t notify us until 1 hr before. I spoke with Josue later that night and told him I didn’t feel they did their job. He said he would send 2 people the next day at 8:30 to make it right. We texted him at 5:15 the next morning to cancel the appointment. They came anyway and supposedly waited an hour. Who does that! I would leave after 20 to 30 minutes and call my boss to tell him. Josue called me later and said he had to pay his help for the time, so we agreed on a price for the whole nightmare. Then he told me he could not offer their services to me ever again. Oh, have no fear, I won’t be calling and asking for them!!!

my poor little apartment got so cluttered I’ve recently started working crazy hours and with an active three year old have no time to clean between working and patenting and sleeping (I don’t play about my sleep). I reached out to these guys because I just needed help. The lady was a little late but I wasn’t mad because I know how things go. The manager of the business called and apologized about her tardiness which wasn’t a problem my apartment wasn’t in the best condition and she didn’t make me feel uncomfortable about it I was on my way to work and she got to scrubbing and cleaning right away I told her the areas I wanted her to focus on and she did an excellent job I’m definitely going to call them again to see about this room of mine. Thank you so much! so much anxiety has lifted off my shoulders. my daughter came home from school and asked, «mommy where’s the mess»?

getting things ready for our big ‘move-​in’ to our new home, a million things had to come together to get things ready. the last bit (aside from unpacking the gazillion boxes of stuff), was to have the place cleaned. i normally do all the house cleaning bc i’m just that guy but with everything else we had to take care of, getting down on my hands and knees to scrub was the last thing i wanted to do. i perused the many reviews of the different companies here on Unilocal but decided to take a chance on a company w/​o that many reviews. but bc they were local i wanted to support them and give them a shot. i’m very happy i did. Josue was a pleasure to work with. communication was always available and clear. he even showed up to personally assist in cleaning our place. my wife and i were in and out while Josue and his two crew members worked their magic. they really did a great job in cleaning up our extremely messy house (think dust and dirt from a bathroom remodel, entire interior painting, recessed lighting installs, mold work, asbestos testing, etc., etc.), not to mention all of the heavy boxes they had to move around to get to the floor!
some general tips:
— be very clear on what areas you want attention paid to but be realistic in the final outcome;
— DO check up on the work before they leave and if there is an area you’re unsatisfied with, raise the issue;
we were spoiled with their level of work and look forward to using them again. thanks Josue!

I just had the worst experience with J&C Pro Cleaners and had them leave before they even started. Their business ethics and customer service are severely lacking. Josue’s communication is also very poor. They tried to charge us more than five times their advertised price! After «negotiating», they came down to nearly double their advertised price, which is still a rip-​off. Shame on Josue and his team. So shady.
My wife and I own a luxury vacation home that just finished an extensive remodel and is about ready to go on the market for hotel-​style rentals on Airbnb. We were looking for a cleaning crew who would be able to clean our house in between guests and set it up hotel-​style after cleaning and follow a custom checklist. I thought Josue was my guy, we spoke at length on the phone to go over my needs, and he was very reassuring that he knew what I was looking for and he could provide it. I could not have been more wrong!
Before they came, Josue did not reply to any phone calls or emails and I thought I would have to fire him before the job even started… little did I know that I would have to do that anyways! I finally reached him on the phone a couple days ago and he apologized for going MIA, but didn’t give a satisfactory response. I explained the importance of reliability and punctuality for a hotel-​style job and he said he understood and agreed with me.
Josue and two people from his crew showed up a half hour late! We gave them a tour, went over what we went on over the phone, and summarize the job. We also introduced the crew to a couple workmen who were still in the home installing the appliances in the kitchen, and who assured the crew they would be gone within an hour and the crew can start in the bedrooms and bathrooms before going to the kitchen. I could not remember the exact prices we agreed upon, however, I knew it was somewhere between $ 250 – 300 for the initial deep clean and $ 120 – 180 for the repeated cleanings, so I asked what the exact price was. Josue started talking with his crew in Spanish about what to charge us, and I heard one of the guys say $ 1700 for the initial deep clean. I may have misinterpreted (although my wife heard the same thing I did), but I made it clear that $ 1700 does not make any sense at all. It got uncomfortable so we left the room so Josue and his crew could speak privately.
Josue came out and said they can do it for $ 700, and during the conversation he said he talked his crew down from $ 1200. We were completely alarmed at that price as it does not appear to be based in reality and is higher than their published price list and also the price we had agreed upon in advance. They were unable to give a satisfactory explanation for why the price was so high. Their first explanation was that «it could take up to five hours». We discussed back and forth without any numbers, until finally they asked what the number would be and I said «what do you charge per hour?» and Josue said «$ 32.50 per worker», which we verified by looking on his website. So I said «no problem, five hours times three workers» and the math came out $ 487.50. They said they would not do it for that price, because it might take longer (even though they said UP to five hours) and I said «fine, you do the job, and however long it takes, you multiply it by three workers and we pay $ 32.50 per hour, just like you advertise». Believe it or not, but they said no!
We argued with Josue about why they would not work for their own advertised price of $ 32.50 per hour. Indisputably, this should be considered by all parties a fair price. We won’t pay for more than their hourly rate and they won’t get stuck working for less than their normal hourly rate. We got a lot of weird excuses like «we didn’t know you had just finished a remodel» (he did), «we have to clean the grout» (so what?), «there are workmen in the home» (they’ll be in a different room and gone within the hour), «we have insurance and liability and this is risky because there are workmen in the home» (they’ll be gone in an hour and won’t interfere and thus should not increase liability), and a number of other reasons that didn’t make sense.
Finally, I paused the discussion and explained that we were looking for a long-​term business relationship, and they need to be honest and honor their prices and not charge us more than their advertised prices. It was clear they wanted the job long-​term, so I cannot understand why they were trying to price-​gouge me tonight. I explained that we cannot negotiate any further and they have two options: perform the work for their advertised hourly rate of which I will pay in FULL, or leave my house and we will not bring them back for any cleanings. They chose to leave. I don’t know why, but they did.
This unfortunate experience was not just disappointing, but surreal. I think they saw how nice our house was and thought they could squeeze more money out of us. Sorry Josue, but I’m not stupid.

Had another great experience with J & C Pro Cleaners yesterday. Josue got a team to us quickly & exactly when I needed them.
Different cleaner team this time (Lucy & Art) and they did a fantastic job. I’m not sure what black magic they had to perform to get my crusty shower doors crystal clear, but the whole bathroom is AMAZING. They did an extremely thorough job on the kitchen and the rest of the house as well.
Can’t recommend J & C enough — they’re great!

Josue and his cleaning crew did a great job again cleaning 2 of my units very thoroughly. They were there on time both days. Had all of their own equipment. I just told them what I needed done and they got to work right away and they did’t stop until the job was done. I am very happy with the consistency of their service and will be using them again soon.

I was struggling b/​w 2 or 3 stars, but settled on 2 just because thinking back on the experience brought back all my frustrations again. Initially, I had an appointment for 1pm on Saturday (the only reason I even went with them is because they had this availability). Received a call Saturday morning saying that he was short staffed so my appointment would be moved to «around 3» because he could not promise that they would be there at 3pm (I GUESSSS). I then receive an email that my appointment would be at 3:30pm (I do appluad them for sending out email updates/​reminders) only to receive a call saying that they are now running even more late and that the earliest they could come was 5:15pm. That did not work for me since I had plans in the evening, so we rescheduled to the following day at 5pm. My main issue is that if you saw how backed up you were, you should have just initially rescheduled me to another day instead of having me wait around at home all day for nothing. I understand that you can be short-​staffed if someone calls in sick or something, but I dont think they are great at scheduling appointments and managing time (will get to this more later).
So come 5pm the next day. where was the cleaner that was supposed to be here? Nowhere to be seen. I received a call from the owner around 5:15 saying that the cleaner was stuck in traffic, and should be there in no less than 15 minutes because she was coming from San Pedro (I live in West Hollywood). Turns out, she was at another residence cleaning until 4:30 so I dont understand for the life of me why they scheduled her at 5pm for my cleaning when it takes longer than 30 mintues to get from San Pedro to Weho with NO traffic. She arrives an hour late (6pm) and apologized for being late (she seemed shock when I told her that I was waiting for an hour for her. she didnt know she was supposed to be here at 5pm? which also didnt make sense to me).
She did do a good job cleaning the place. after she left I realized that she didnt dust on top of the fridge and some of the higher up places, but otherwise she did a good job (and was really nice). It was just a pretty bad overall experience

Josue and his team did an amazing job on our home. The kitchen, bathrooms, flooring, and bedrooms were spotless. He was very responsive, friendly, and professional from beginning to end. His good character extends into his business practice as he really goes above and beyond to ensure complete customer satisfaction. I would highly recommend this company to anyone looking for a trustworthy cleaning crew at an affordable price.

I have used J & C Pro Cleaners for a deep clean twice now. And not only am I picky, but I’m expecting my child in a few months so I was focused on finding a regular, reliable, punctual, and thorough cleaning service or house cleaner to clean our very dirty house! Well, wait and search no more! My husband and I probably went through a few services and word of mouth individual cleaners before we found Josue and his team. Having two cats, two dogs, a chinchilla, three adults, and expecting a child, we really need a deep clean on a regular basis. So Josue not only accommodates my changing schedule on an instant’s notice and sends his best people, but he works with my specific needs to make sure it’s to my ultimate satisfaction ahead of time to meet every expectation. I cannot say enough about the team’s attention to detail and thoroughness, but the courtesy and professionalism coupled with an willingness to go the extra mile really is the best example of an excellent customer experience in my book. One of the cleaners is even extra sweet to my animals so they can get very comfortable with her while they’re at my house. (How amazing is that!) Thank you Josue and team for having my search come to an end!
TIP TO CUSTOMER: Make sure you are upfront about your expectations before the appointment and disclose your concerns and areas of extra focus so you get exactly what you need. The more you set them up, the better your service will be. Happy clean house everyone!

My landlord hired J & C for a late night emergency bathroom sanitization. Josue and his team were extremely thorough, professional and friendly. They did an amazing job. We were so satisfied that we hired them again to do a deep clean on the whole apartment. Again, we are very very satisfied with the work that they did. I am now a regular customer of theirs and would happily recommend them to anyone looking for a great cleaning service.

They were nice and cool people to chat with, but we ended up getting another cleaning agency to clean again after spending $ 350 and my spouse keeps heckling me at how I let them leave it so bad. :-(

Thank you to J and C pro cleaners team!
We bought our house as is and I didn’t know that meant they would just pack up and leave without cleaning. After doing some rushed moving in and renovations started the dust has been accumulating.
With being pregnant and watching three kids it’s been difficult for me to stay on top of house cleaning and so with a birthday party we are throwing for the kids this weekend I really needed a helping hand.
Myta and Lucy were fantastic!
Punctual, friendly, thorough, and professional.
They were able to accomplish what I had asked and left my home better than before. So thank you very much Jesoe and team, I will definitely be calling again for ongoing projects!

When it comes to cleaning services, I’m super picky. I’ve tried so many cleaning services but NONE compare to J&C Pro Cleaners. Josue, the owner, is super passionate about his business and his customers, and the level of care translates to incredible work.
Josue and his team clean my apartment twice a month, and every time I’m ecstatic about the end result. They do everything from cleaning out my entire fridge (taking out all the contents, wiping it all down, putting everything back) and the inside of my oven to providing me with new air fresheners for the bathroom and folding the toilet paper hotel-​style. This is not your average cleaning service! I’m always impressed with Josue and his team’s attention to detail. And given the quality of the service, I think it’s an incredible value as well.
Other pros /​things to note:
— Easy to schedule, and I receive email and text reminders the day before as a reminder.
— Super friendly and professional staff. Josue’s business is growing, and he does a great job training new employees and doing quality checks to ensure everything lives up to his standards. Since I work from home, I’m always there when his crew is working, and they are considerate about staying out of my way while I’m working.
— They really go above and beyond. As I mentioned above — new air fresheners! Fancy toilet paper origami! — small unique touches that really make a difference. Josue also offers me helpful cleaning tips (dealing with hard water stains, keeping a clean house with a new puppy, etc.) that help me keep my apartment spotless.
Highly recommend — you will not be disappointed!

I’m 100% satisfied with The service josh and his crew provided. We just finished renovating our new house, so a lot dust and dirt are left behind. Also, the previous owner probably hasn’t cleaned the windows and inside closets for 10+ years.
The crew cleaned the entire house, including all the windows (inside and outside). Josh did a quality check, and cleaned some more after the check. I’m very impressed with the professionalism and high standard of Josh for his business.
J&C cleaners will definitely be my No.1 choice for any future cleaning needs.

Josue and his team did a great job!
They are very friendly and easy to talk to. They were able to finish everything we asked them for plus they stayed longer than expected just to satisfy our request. We were really impressed by their professionalism and their attention to detail.
We will definitely call them again for their excellent service.
P. S. Josue, if you guys enjoyed the healthy energy drink I gave you today, just check out my website to get more information about it.
Thanks for the hard work!!!

Did a great job upon initial inspection. Great customer service, and hard work, for sure.
Upon a second, closer look later on, there were some pretty basic things that seemed to be missed in both the bathroom and kitchen.
The bathroom walls still had stray dust, smudges and hairs all over them. I had to go back over them myself.
The kitchen counters and shelves look great, but the things ON the shelves were still caked in their pre-​clean dust. Such a shame. I had to go back over those too
Also, all of the trash cans were left without new bags.
They did a pretty good job, otherwise, and ultimately saved me the 3.5 hours it took to clean.
Thanks!

We keep a decently clean house, but there are some things that just never feel the rough end of a sponge: the inside of the microwave, the top of the fridge, those crevices in the bathroom between the sink and the shower… I finally realized that I am never going to be the one to do those things. I’ll own it: I need professional help.
Josue and his employee (whose name has escaped me) were super professional, friendly, and good-​natured. They did an absolutely incredible job with our kitchen and bathroom deep cleaning– there were various stains on the kitchen counter AND floor which despite our best attempts with various cleaners and elbow grease, had seemingly become permanent. We were surprised to find that J & C had magically made them disappear– what is their secret?! And the toaster oven– oh, the toaster oven! We thought we had done all that could be done– but they somehow managed to bring a sad, stained toaster door back to life again– restoring it to its original purpose of showing you when your bagels are browning!
I could go on, but the point is– they did an absolutely phenomenal job and they really seemed to know their stuff– Josue gave me some helpful tips on how to clean window screens, which I’ll be utilizing soon.
We will be calling these guys again!