Ber-Mar Pet Hospital

Dr. A is awesome, but his staff is incompetent. This is the second time I have gone to the office (which is not around the corner from me) and waited 45+ minutes only to not be seen by the doctor. The other incident, the office had relocated and the staff did not bother to tell me that when I made the appointment and then when I did get to the correct office, it was a Saturday morning and I was told the doctor was not in the office and I could not get the booster shots I need it for my dog. The staff is disorganized and really rude.
My time is money, and I’m not wasting anymore of it dealing with this vet office.

I would absolutely give 5 stars if this were the Manchester Location, in Inglewood, but unfortunately, Dr. Antoun has had to re-​locate due to construction of the Metro station. Dr. Antoun is an AMAZING Dr. … Miss Tahnee and the rest of the Ber-​Mar employees were so incredible, sweet and compassionate. SADLY, this new Alondra Hospital Crenshaw location is HORRIBLE! First off, I made an appt. with Dr. Antoun, and they made it with the vet already there… without letting me know. Second, they took FOREVER to help me (with an appointment, I may add). Last! None of Dr. Antoun’s assistants were there yet, and they gave me the other vet’s prices which were RIDICULOUS… The assistant vet, just had a bad attitude and the technicians looked like EX CONS! They had on construction boots with Dickies and just not what I am used to when walking into an animal hospital. I love my dog, she is my family… I’ve paid plenty and never mind it when I knew she was in good hands. My dog actually liked Tahnee and she was so kind to her when my dog had kidney failure. you just know when your doggy isn’t stressed or scared of those around her…
Back to the Crenshaw experience… After waiting for over an hour to be helped. another 30 to get an estimate… I never saw the Dr. again, the invoice was NOT explain to me and the whole reason as to why I made the appointment wasn’t even listed on the bill! and we were already talking over $ 1000… I asked for my dog back and she was pooped all over herself and was beyond scared… I don’t know how they treated her when she was taken back with the other animals, but it was obviously not good and I thank God I took her back home.
I followed Dr. Antoun anywhere… EXCEPT Alondra Animal Hospital on Crenshaw in Gardena… Their staff is horrible. HOPEFULLY he re-​locates…
Until then… Unfortunately, I am forced to find another Dr. BUT if you do visit this hospital, Dr. Antoun is GREAT, just make sure he and his original team, is the ONLY one to touch your baby.

Initially, I would have given five stars due to the fact that Dr. Antoun is absolutely wonderful. Very thorough and detailed with explaining things. He made us feel very comfortable as he sat on the floor and discussed the medical condition of our dog with us. I was completely satisfied with the service that I received after searching for a good Vet for quite some time.
My BIG problem is with the third prescription refill of heart medication that I called in for my dog, which was erroneously filled by one of the assistants. My dog ended up dying days later.
The Pet Hosp. acknowledged their mistake, apologized and refunded the $ 50 that I paid for the medication. Unfortunately that didn’t bring my dog back… sighhhhhhhhhhhhhh
— $ 500 Initial Dr. Visit (Included 2 X-​Rays)
— $ 50 per Prescription Refill
— Dog Died less than six weeks later

They are not a real hospital. Their lack of care still baffles me. I trusted them implicitly with the care of my cat. They did no testing while he laid there for a week & a half. They did nothing. I finally took him out of there & to a real hospital. When I saw the level of care he received at AVCC in Lawndale I was realized how bad & careless Ber Mar really was. I have asked for a refund several times, but have been ignored. Also, no apology ever given. I do not recommend them.

dr. antoun and the rest of the staff at ber mar are excellent. always patient, always explain everything in detail, considerate and very, very fairly priced.

Took my sick cat who has kidney problems to be seen by Dr. Antoun. There was also an eye problem my baby was experiencing, so the doctor prescribed the medicine. The directions on the box said to massage the medicine in every 12 hours. I used it twice and was not happy with the results, so I called the doctor who told me that I was not supposed to massage it in. Then why are these instructions on the box?!
Also printed on the box is the word «canine». So does his staff not know the difference between a cat and a dog? Maybe this is why the medicine did not work. In any event, Dr. Antoun refuses to refund the $ 30 for the eye medicine. I’m not one to complain, but I don’t have deep pockets and cannot see wasting money like this. That money could be used for something like a couple IV drips my cat needs.

Uh-​oh we are close to the vet! Dutchess starts spinning her circles and giving her high pitch Unilocal!She’s excited I suppose. I’ve been bringing my little Dutchess to this vet for the past five years. I really love the patience and friendliness of the staff and the two primary vets Dr. Antoun and Dr. Bernstein. Dutchy always receives the best care when we come here!

WOW! I have never heard of such an expensive vet. These prices are almost twice that of Petsmart’s Banfield, not to mention local pet hospitals. Was referred here by Centinela Animal Hospital since Centinela was totally booked for the next few days, so I called to ask if Ber Mar offered the same deal in regard to a free office visit with purchase of vaccinations (we found a homeless dog). Not only does Ber Mar NOT offer that (meaning you have to pay the $ 55 office fee no matter what), they also charge $ 50 for EACH vaccine! Insane. I don’t see how anyone could afford to bring a pet here.

I was very happy with the Dr.‘s visit, and the grooming. The Dr. is extremely professional, he called once the exam for my two kittens was complete and briefed me on everything in an extremely professional manner. My kittens hate getting their nails trimmed, and Ber Mar gave them a nice mani pedi with no issues (and at no additional cost). I was very happy with the service, the cost was high as vet visits always are. However, Ber Mar was still about 5−10% less expensive than the other two vets I called which I truly appreciated. When you’re spending hundreds of dollars, every dollar counts. My only gripe is that I had a 7:30am appointment on a 3 day weekend Saturday, and I was on time only to have the receptionist show up at 7:48 with no apology, I was not happy with the lack of concern for my time at all, but I do understand that things happen, which is why I didn’t take away a star, but if someone’s reading this a simple «I apologize for being late» would have sufficed.

I don’t know why, but I’m always a little surprised when I get the bill after a visit to the Veterinarian. Pet’s are just plain expensive.
With that in mind, my experience with Dr Bernstein and the rest of the crew at Ber-​Mar has always been fantastic, and our two cats Harry and Roberta are in extraordinarily health for 15 and 14 years of age. I believe it is because we take them for tune-​up once a year.
Over the last 15 years we’ve taken the Kitty’s to 4 or 5 different care givers on both the east coast and west, and while most have been good, Ber-​Mar has been from top to bottom consistently excellent. And their prices seem very reasonable in comparison with some of the other Vet’s we have used.
So yep, Harry and Burta are expensive but they are worth it and Ber-​Mar is a great place to keep them playing like kittens.

A couple of years ago I, like an idiot, gave my Sheltie, Batman, beef rib bones from a BBQ place and he broke his little teeth. I noticed he was in some pain but he hid it very well. Upon examination, Dr. Bernstein broke the bad news: two of my dogs teeth were cracked. I FELT SO GUILTY.
Anyway, we scheduled surgery for as quickly as possible which was the next day. Dr. Bernstein wanted to take blood tests and do prelims before putting the little guy under anesthesia. I appreciate that.
Batman stayed in the hospital over night. Naturally, I could not sleep. The next day Dr. Bernstein performed the surgery and called me as soon as he was finished and Batman started coming to. Whew! Such a relief to hear the doctors voice. You would have thought Dr. Bernstein was updating me on surgery on a human! Very professional!
That was two years ago and Batman is fine!
There are two doctors we have seen so far, Dr. Bernstein and Dr. Antoun. Dr. Antoun, too, is very kind, very skilled and patient.
I take Batman to Ber Mar for his shots, baths, teeth cleanings and checkups. Over the years we have taken all kinds of pets Ber Mar.
Let me say Batman, as is common with Herding Dogs, can occasionally be nippy. The patience and love the staff as shown us after Batman has tried to nip them a few times is priceless. I truly appreciate their kindness.
I also board Batman at Ber Mar every time we go out of town. :)

LOVE this place. My little Randy badly needed teeth pulled. After calling several places it was easy to settle on Ber-​Mar. Being fairly new in town and having tried two other vets (one having rude staff and the other terribly expensive), the helpful, patient, courteous staff and fair prices made it a no brainer. None of the usual pushing to sell you «stuff» and procedures, they were excellent! It’s a bit of a drive, but I’ll be taking my pups to Ber-​Mar! They have a parking lot too.

Good pace. My family and I have been come here for over 20 years. My dogs are always happen when they come here. Bermar has always been a helpful and trusted place.

This was family vet a few years ago but for personal reasons we switched to another vet. This was our first visit in about 5 years. None of our pets were current patients at the time and we still received caring service at a time we needed it.
On May 2 we had to put down our dog Lucy as she had an inoperable tumor and her condition was deteriorating. It took a week to get emotionally and logistically (time off work, burial arrangements, etc.) ready.
On May 1, I called the office several times to ask about cost, their operating hours, storage, and the procedure itself. I was treated very courteously by the front desk even though I did not identify myself as a former patient. It is a busy office, so I did not get the «warm hug» treatment you may get when you call an euthanasia service like Choice Veterinary Care, but they were patient and sympathetic even with the phone lines ringing in the background.
On May 2, I called in the morning, and I didn’t realize you really needed to make an appointment. I had only called because I found out that at some vets only the actual doctor can give the shot (it takes experience to hit the vein in a sick animal as dehydration and other illness factors can make it difficult), and I wanted to make sure someone was there. They could only do it at 4pm, which made my day awful, but gave my mom more time with Lucy. The assistant who took my call immediately remembered us when I gave her our name. It was nice to hear her greeting and the kindness in her voice.
You do not have to be there when they do it. I lied and said I had seen one before, but she still told me what happens anyway. They do a 1-​shot procedure, no sedative first. Some places do 2 shots. They shave the injection site carefully and after the injection the results are immediate. There are some body movements (not struggles), urine or feces as the organs relax, and the eyes don’t close. WARNING *Please do not let children witness this unless they are kids who grow up around animals like on farms or hunting, it is not pleasant and had I not done so much research and read and seen a video years ago, I would have completely flipped the f – k out when it happened*
At 4pm we arrived, and the doctor was finishing up a surgery, so we were asked if we could wait, and I asked if anyone else could give the shot and the assistant who spoke to me on the phone said she could do it. I trusted her and asked if she could get started on the process. As this is a business, you pay first because of course you’re a basket case when it is all over. She kindly asked about our other other pets as she went through our file and asked for Lucy’s info. Even though she was not a patient they still need to do recordkeeping.
Due to the pain Lucy was in, they very, very, very kindly made accommodations for her condition. While we waited with Lucy the assistant came out to get an idea of Lucy’s weight so she could get the right dosage. She came out a few moments later with a syringe filled with pink fluid, but a friend had offered to come and be with us, so I asked for a few minutes more. I also continued to pray for some miracle that Lucy would become instantly healthy. They said it was ok to wait and just to come get them when she got there. When my friend got there I went to the front desk and a different assistant was there, but she said she would get the other girl right away. A few moments later the actual doctor came out, George Antoun, DVM. He is the younger male doctor, Dr. Bernstein is the older one.
He was very sympathetic and kind. I cannot express how kind he was. I remembered him from when we used them as a vet before. He looked at Lucy and we showed him her tumor. It was an 8 pound splenic tumor in the chest area, he reassured us that they grow fast and that given the other lumps on her body, she most definitely had cancer and there was nothing we could do. Lucy had been a rescue so we did not know her health history, so it is possible she had tumors underneath her fat that no one knew about and had been sick all along.
He explained what he was going to do and then they shaved her left front leg a bit. Lucy was still feisty and tried to nip them half-​heartedly and I held her head a bit. The doctor made sure he got a good vein. You could tell that before the syringe was even half empty she was gone. The doctor kept talking and explained what was happening and constantly told me we had done our best and she obviously had a better life than had she stayed at the dog pound. He also stayed and checked her heart twice. I think I kept stupidly asking «No chance she will wake up right?» as we planned to bury her and you know we didn’t want to do it prematurely.
This may sound brutally blunt, but it is realistic: pet euthanasia can cost upwards of $ 250.00 for in-​home or in-​office services. Ber Mar’s services were $ 100.00. If you have to do it, they will do their best to ease *your* pain as well as your animal’s.

To give veterinarian Knapp even One Star is too much.
ordering x-​rays, ultra sound, blood panel to find out why my dog was licking her paws raw! and causing a horrible cough !! It took a clerk at Centinela Pet and Feed to tell me what SHE should have told me without all of the so called tests…
I was told by this clerk to take her off of chicken! she improved dramatically! Unfortunately, this advise would not have netted what she would have charged me. Although I refused these test, I still felt ripped off!
Do your dog a favor– if you can’t get Dr. Bernstein, don’t go at all.