All Star Glass Company

Bob the glass technician was outstanding and a true professional. The company responded quickly to the claim and I had my glass repaired within 24 hours of it being cracked! The phone claims representative was courteous and helpful. If you need your auto glass repaired I would make All Star Glass Company my first and only call.

I highly recommend the service provided by Edwin on All Star Glass. Edwin arrived on time, quickly figured out a way to move my car to a location where he could park it next to his truck, and got to work. He removed the windshield wipers to be able to remove the damaged glass and install the new windshield. He carefully and completely cleaned up the glass and debris inside the car and then efficiently and expertly installed the new windshield. All Star should be very proud do have someone like Edwin represent their company and perform his work in a very professional manner. Additionally, All Star Glass gave me a AAA discount.

«Worked» with ASG recently… or so I thought.
I had a cracked windshield, called the insurance, filed the claim, a rep reached out, I was told to call and confirm. The communication was hit/​miss – they would leave messages, I would call back (I was on vacation when the incident happened). I called on a Friday to schedule the appointment. I was told that they were not servicing on the weekends (I come to find out this is not the case – they service on Saturdays), so I made an appointment for a Monday. Again, I had to call back to confirm, to which I did. The lady on the other end even said «see you Monday!»
Monday rolls around, and I took work off for the four hour window they gave me in order to accommodate the service. Why take work off for a mobile service? Because I too, am a mobile service. It’s 30 minutes before the scheduled time finishes, and I have yet to get any call. I pick up the phone, call the ‘call center’ and inquire about the ETA of my glass man. I am told «yes, I see you are scheduled today, let me send out an inquiry about your ETA and your technician will call you.» Makes you believe your service is actually scheduled and happening right? I’m the fool here.
Twenty-​five minutes later, I get a call from local store rep. I am informed that I «never confirmed my appointment» and that I need to reschedule. Oh, and that they can even come on the weekend?! Multiple lies happening here, multiple people trying to cover-​up for many people’s mistakes. Do I mind that the mistake was made? Sure, but what bothers me more is that nobody took responsibility and that fib after fib was made (weekend schedule, the fact I was or was not in the system).
My advice? Make sure you document times of all communication with this company, as well as with whom you speak.
Here’s to taking more time off work to get the job done… the second time around.

Excellent, excellent, excellent company! They were friendly, knowledgeable, and any concerns I had were quickly addressed and resolved. This company came highly recommended to me, and I *highly* recommend them to you.
Thank you all for taking care of me and my car from start to finish.

Went on their website and got a qoute to get my windshield replaced. Got a call about 20 mins to schedule for my replacement on the same day. Bob came out from the Gardena location and did the work. Did a great job and very friendly and funny. Price is not bad. I would recommend All Star Glass to anyone. Thanks Bob!

I have a 1977 Chevy C20 pickup that I recently bought for a work vehicle with an already cracked windshield. So I made an appointment with All Star Glass to arrive between 1−4pm on a Friday. Naturally, as is always the case when a service gives you a range of arrival, the technician (who was a really nice great guy) arrived at the tail end of the range at 3:45pm. Not a big deal – expected. I’ve had windshields replaced before and I was confident he would finish before dark.
Since the old gasket (aka weather strip) was in decent shape, I elected to have him not replace it. Everything seemed to be going smoothly until he went to put in the chrome retaining strip that a lot of these antique vehicles have in the gasket. He was clearly struggling to get it in right. I’ve watched enough car shows on TV to know that it isn’t easy to get those things in. But he’s a pro, so I trusted it would turn out alright. Then he said he had a better tool to get that strip in easier, but he couldn’t find it. Then he said that the old gasket was a little too brittle to get the chrome strip in and that it would be better to just put in a new gasket. So I reluctantly said ok. Even though he’s the one that didn’t have the right tool with him to begin with. So I end up paying $ 56 for a gasket that I didn’t really need because he forgot the right tool. Not to mention, why not use a heat gun? I’ve had several antique vehicles and know that working with old gaskets can be a whole lot easier with a little heat.
At that point it was starting to get dark and he decided to give up for the day. So he left the new windshield in but advised me to not drive the truck since the chrome strip wasn’t in to secure the windshield and it could easily bounce out while driving. Then he said he couldn’t come back until Monday, which surprised me that a company as big as All Star doesn’t do Saturday appointments. So essentially what should have been a 1 – 2 hour job and downtime turned into 72 hours I couldn’t use my truck.
Monday comes around, he arrives and gets back to work and within 10 minutes comes to let know that the new gasket I had already unnecessarily paid for is damaged and needs to be replaced. Not sure if he made a mistake and damaged it himself or what. But he then asked to reschedule for the next day, same time. I asked why he couldn’t go back to the shop, get a new gasket and come back and finish. He said he didn’t want to sit in traffic. I get it, but that’s not my problem. After letting him know I needed the vehicle in the morning and that I had appointments to get to, he insisted it was the best he could do. So we rescheduled again and I canceled my appointments for the next day.
He arrived the next afternoon and did a stellar job finishing the windshield because he was now equipped with the proper tool. Upon finishing I asked if he could help me out with a good discount as compensation for 96 hours of downtime on my vehicle, lost time of work, etc. He showed me that they had already thought of it and chopped off $ 28, about 10%. Maybe I’m asking too much, but that seemed like a bit of a weak gesture. I asked if they could do better than that. So he got on the phone with his supervisor and they knocked off about another 5%. They chopped about $ 42 off a $ 272 bill as compensation for 96 hours of not having a vehicle. Sort of lame.
I’m not asking for free stuff or anything. I know how the world works. And I know people make mistakes on stuff. I do all the time. I think this technician was great, obviously very skilled in what he does and very pleasant to interact with. I take nothing from him. But he called his supervisor and communicated my frustrations, and this supervisor seems to not have a knack for customer satisfaction. If you put a customer out without a vehicle for 96 hours, you gotta help them out a little more than a 10% discount (15% after I kindly fought for more). At least take the cost of the new gasket off the bill, or throw in some free wiper blades or something.
All in all, technician was great and eventually did an awesome job, but All Star Glass as a whole left me pretty bummed out.

I did my part. I made the appointment and waited patiently. Got a call at 1:30 from a installer saying he’s almost there and needed directions. I guess they don’t have google maps or even a Thomas guide. By 2:20 I got concerned so I called back only to be told he’s not coming anymore and someone else will. So I called the main number and was told he would be there in 10 mins. Ok. He gets here with the wrong molding and says I will need to reschedule after Monday when they get the correct one in. I call main number and give them the option of either going to the Toyota dealership 10 mins away to get a correct molding and get my window done today or I will leave a 1 star Unilocal review. Guess which one they chose?

I procrastinated on getting my windshield replaced, because I am one of little faith in others work, however I had a pretty positive experience here. I called them a few times over a 6 month period, because I kept putting off the repair. I had to replace the windshield due to a crack spanning the whole thing. Every time I called the customer service rep was friendly and professional. It was easy to make an appointment, and the price was pretty reasonable too. Also, they do AAA discounts, so be sure to tell them if you’re a member!
The office is nice and large. There’s a window looking into the garage so you can watch the repair. They had awards and recognition all over the walls. And for those that don’t know All Star Glass is a chain. That made me feel a little better, because as I mentioned, I have trust issues.
The repair took about an hour, and the tech told me all the specifics one needs to know after such a repair. It’s been 2 months and the windshield is great. No water leakage from rain or car washes. Wonderful and friendly customer service all around. I definitely recommend this repair shop!

This is an excellent company. The rep was professional, clean, well spoken and on time. He was fast and still had better prices than many of the shops I called for an estimate.
He had my trucks windshield fixed in 20 mins. I don’t think it could have been any easier. Many thanks!

this company is crap. i made an appointment to have my glass fixed with a note that i needed to be done by 5:30 to pick up my son from daycare. they ASSURED me that i they would be done with time to spare. as time comes closer i get nervous i call back to confirm and they keep reassuring me that they will be there. now its past five, the shop is closed and nothing is done. DONT BELIEVE ANYTHING THEY SAY OVER THE PHONE!!! HORRIBLE COMPANY!

I really appreciate for the store manager Mr. Art Ramirez at Gardena office at All Star Glass.
He made my day.
I am a very clean freak and an OCD (happy + positive version) person, so I really needed the perfect service for my rear vent glass (after my car break-​in incident).
He did perfect job on my car. He is very clean, professional and kind.
Thank you All Star Glass!!!

I had a totally positive experience having a windshield replaced in my vehicle using All Star’s mobile service. The office staff, Yeslie and Shannon, were helpful and efficient when I called. Antolin, the installer, arrived within the scheduled time frame. He was polite, friendly, and totally skilled. It took him about 50 minutes to do the install. I highly recommend All Star for your auto glass needs!

ZERO STARS! (If I could give it zero)
So some guy was mowing his lawn and he said a rock shot out from his lawn mower and went through my rear window of my 2013 ML 350. He said his homeowner’s insurance would cover it, so no big deal. I wanted the dealer to install it, but AAA recommended All Star Glass, so I thought I’d give them a shot. They came to install my glass while I was at work, I get a call from my dad asking me how to close the tailgate? I said huh? Just push the button. It wouldn’t close, so they tried the button on the remote and the button on the driver’s door, still wouldn’t close. Even tried to force it closed by hand, still wouldn’t close. I told my dad to tell the guy to STOP immediately and step away from my car, and not to touch it ever again. I called my insurance to let them know what was going on and that I wanted the dealer to take over. AAA said he’s not done yet, he’s still installing the glass, I told them that he’s done enough to my car he’s done. My dad said the tech from All Star Glass was speculating that it could be this, it could be that, etc. My dad asked him if he knew how to fix those problems, the guy says no, my dad told him not to even try to mess with it. Now I have to take it to the dealer to get it repaired. I’m looking at my bumper, and I see the paint scratched up, clearly he did this since he left a «pre existing damage» form which says there was pre existing damage (scratches) on the plastic side panels inside the cargo area, but nothing about the bumper. No contact from All Star Glass, not a «so sorry for the inconvenience», nothing. Screw you, All Star Glass!

Your service was outstanding!

Wonderful service! The original technician misaligned the rubber base under my window. All Star Glass sent another technician to correct the mistake and also made an additional repair. Yeslie and Art are helpful and professional.

Javier in the Gardena office is very helpful and I would recommend him for all your glass needs!

Completely happy with the job Robert provided. He came to my location on time, explained to me the full process and made me feel at ease about the repair. If a rock every decide to fly at my windshield again, I know who I’ll be calling. Plus the repair cost was way cheaper then other places quoted me.

Last week at Wardlow Station someone (probably a tweaker, although they haven’t reviewed the surveillance footage) busted my passenger side window and stole my briefcase. Didn’t take my insurance, three gas cards (which I no longer use and have since destroyed) or anything in my glovebox. That was the good news… the bad news is I lost all my job information, notes, policy/​procedures and some personal stuff. Nothing critical, but generally a pain in the ass. Tweaker probably thought he’d score a laptop… sorry to disappoint, asshat.
Anyway, called Mercury, told me that the deductable was $ 250, so they transferred me to All Star Glass. Mercury transfered me to a wrong number and I had to call another number (guy wasn’t able to transfer me for some reason). Made an appointment for the next day; although I was able to drop off my car at thier location, they didn’t have the glass in stock. Appointment set for 8:00am
So 8am rolls around, not here. Figures. Good news is I didn’t have to go in until 2pm. 9am and 10am roll around, guess what… not here. I’m thinking to myself «Shit, I could’ve slept in.» Antonio finally arrives around 10:30am and popped off the panel and housing in no time. Obvisouly, he does this all the time; I’ve done it one because my passenger side window will roll down but not up. Dealer says it’s a faulty body control module (of course a $ 800 part) but it’s most likely a switch. He pulls the seals, vacuums where I missed (at $ 100 for labor, I should’ve let him do the whole thing) and he runs a bypass from his drill battery to get my window rolled up. I told him not to reconnect the window switch, so he just left it unplugged in the console, but it rattled around and was annoying as hell. Several minutes, two screws and securing the plug made it rattle-​free; was kind of disappointed that he didn’t put it back where he found it.
Got new glass, car is now tweaker-​proof, but it’d be nice if they’d honor their appointment times (none of this 8am-​noon nonsense) and Mercury having the right phone number.

Bad service, bad labor, rude people. These guys replaced a bad windshield on my new Ford van. They contracted to Power Ford for the warranty repair. The installation was horrible. The windshield wipers were installed wrong and the rubber moulding was installed so it was not in the same place as the original. My van has a wrap and thier installion exposed edges of the wrap all around the window. Looks like c#ap! Ford sent me to their place to fix it. They told me it was not their fault and not a warranty claim. I got upset and a gang banger looking guy wityh flames on his arm told me I was not their customer and to leave. These guys are not All Stars but «Bush League» rookies with a customer no service attitiude.
STAY AWAY from these loosers. There are many good glass companies out there.

Late. Rude. I still don’t have my window fixed. So I scheduled my appointment in the 8 – 12 time slot, but only after I talked to Aleeda or whatever her name was, and was assured that I would be the first appointment. So I assume that by that they meant at 8am the guy would be there to fix my glass.
815 rolls by and I call to confirm that I still have an appointment. The guy on the phone tells me they come in at 8 and load up the trucks and then go on their way to their destinations. Would have been nice to know. They tell me I’m still first on the schedule and he’ll definitely be there before 10. 10am? Are you serious, now I’m going to be late for work. Awesome.
About an hour goes by and I call again. This lady on the phone says the driver has left and he should be there by now. She tries to get him on his radio. The guy doesn’t answer. She says she’ll call me back. Doesn’t.
I waited one more hour, then at 10 (when they promised they would be there by) I left for work. With no window. A half an hour later as I am arriving at work. Aleeda calls me finally calls me back to let me know the guys is standing outside of my car. Really? I’m pretty sure I’m in my car in El Segundo. Lies.
So I’m livid at this point and Aleeda has the nerve to tell me «we don’t make any promises.» Some incredible business attitude they have there at all star glass.
It’s priced the same as other places that also come to you and have warrantees. Absolutely terrible service and a tardiness that would put the cable company to shame.
If you have a schedule or a job, hey even just a life, don’t rely on these idiots because they will definitely screw up your day.