Shell Vacations Club

This would have been great if it turned out as promised. HOWEVER, once we signed up we found that the points don’t get you as much as they say, a majority of the properties in the book are never available, and the club fees and property taxes are high and they hit you with huge late fees if you miss a payment due date!
In the almost two years since purchased, I’ve paid a little under $ 10,000 for one weekend with a studio in an average hotel in San Diego, and a couple thousand points banked that I can’t seem to be able to use anywhere that I’ve tried to go. It is surely one of the worst decisions I’ve ever made!

We didn’t even go to their presentation. We just stayed at the Legacy Resort in Arizona. We ignored the incessant phone calls to our room yet when we got home, we had a letter for a pre approved loan to buy a time share.
We checked our credit rating & the loan is on our rating! Shell Vacations, you are criminals. To opt out of the loan, they provide a phone number. Get this: first thing requested is your Social Security number. Are these people nuts??? Yes, and they need to have a class action suit initiated to stop them. Yes, I know the lawyers only get rich in a class action suit, but something needs to be done about this sleazy organization.

The shell Vacations club swap
To a Florida vacation led to our being stranded
In Florida with nowhere to stay. The property
Refused to honor our reservations and She’ll
Did nothing to help us. Thousands in Airfare and
No place to stay. Abussive and hateful treatment
Want more info call me at 646−662−3182.
These are fraud artists.

WORST FINANCIAL DECISION OF MY LIFE! DO NOT PURCHASE FROM THESE CROOKS!
I was given tons of false promises by the sales person. He was showing me tons of charts and saying how the points I was purchasing would give me 2 weeks in Europe. Totally false. I am lucky to get 2 days in San Diego and we are paying $ 3,000 or more a year!!!

Is there a way to give less than 1 star? Shell Vacations Club is the WORST timeshare/​vacation membership around. PLEASE PLEASE PLEASE do not fall for this scam. The properties are mediocre at best, and can easily be «purchased» on an as-​desired basis, using TripAdvisor,
, LivingSocial, or anything else, using the internet. There is no «value» to «ownership» in a resort. It is nearly impossible to re-​deed your ownership to someone else, and, unless you want to invest $ 60k or more for «elite» status, you will rarely, if ever, be able to find or book any location of interest. The customer service is atrocious, once you’ve signed on. Try doing a password reset and you might spend a half an hour to an hour on hold. Truly the worst of all the timeshare/​vacation memberships available.

I would NEVER recommend a Shell Vacation membership to anyone. They have lied to me on several occasions and have not fulfilled any of the promises they made a sign up — please be wary of this SCAM.

Don’t spend the money. Don’t limit yourself to the vacation resorts owned by SVC.
Once they have your money, most of the staff becomes rude and unhelpful.
The annual dues are not worth it. Mine was $ 1600. You can take a pretty cool vacation for $ 1600 and WITHOUT a membership in a club.
The one «club» I went to (Las Vegas) was just a weird place, not particularly clean, and two other guests tried to get into my room because the front desk didn’t realize my room was already occupied.
I allowed myself to get sucked in (by the sales pitch and my now ex-​wife, who was extremely eager to stick me with this «asset» during our divorce).
These memberships are extremely hard to sell once you’re in, and if you don’t pay your annual dues they immediately ding your credit score and send you to collections. And they already had $ 30K of my money. Most expensive Vegas trip I ever took.
STAY AWAY! It’s a crooked organization.
And did I say they were rude? Once the sales rep realized I wasn’t going to pay to increase my annual points. .. I felt like I was being escorted out of the room by a bouncer.

total scam! my maintenance fees have risen to the level of paying for a 5 star hotel room, only to stay in a 3 star hotel. complete scam!

While ANY timeshare company is far from perfect, not every sales rep or manager is going to feed you BS. You have to be realistic people. For example, the comment underneath this one by «Michelle S.» — First off, you probably weren’t vacationing before you bought with Shell otherwise you probably wouldn’t have went there to sit through a 2 hour presentation (and we all know they take longer than 90 minutes, lets be honest) just for a free (bottom-​of-​the-​barrel booze cruise to Ensenada or Disney tickets. Secondly, what are you expecting to receive for a LIFETIME ownership when you only invested $ 10,000? I mean, how many great vacations can you actually take for $ 10k these days, especially with a family? Maybe 2 decent ones, if that. So anytime somebody has a problem with timeshare it’s usually because they bought with unrealistic expectations of what to expect from their ownership. If you want to travel like a celebrity then you need to spend more money on a larger ownership! You can’t walk into a BMW dealership and expect to spend $ 10k and leave with a brand new 5 series. Same logic applies in vacation ownership. A $ 10k ownership is a great foot in the door but those smaller programs are designed for you to add on to, thus making larger more expensive vacations much more realistic. I have owned with Shell, Marriott and Diamond Resorts for over 6 years and I have to say that I’m very pleased. We have taken vacations that we would have not taken without these ownerships. FACT. Plus $ 500/​yr in maintenance fees are low; you won’t get too far these days on $ 3000 for a family vacation. Just spend some time looking into 3 – 5 star hotels and resorts online in places like HI, MX, Caribbean, US… Not cheap people. You might find something worthwhile and get a good buy here or there but again, vacation ownership is about avoiding these hassles of being at the mercy of online deals and bargains. Everyone loves to complain and puke out all the negative BS but its all what you make of it people. So, you bought it, nobody put a gun to your head and made you give them money. You have the opportunity to ask any questions when purchasing and also to look at owner manuals, point charts, resorts, affiliates etc… If you didn’t feel like it was a good thing then don’t buy it. But don’t try and blame the company for your unrealistic expectations. They will tell you anything you want to know but if you don’t ask specific questions about black and white and all the paperwork and YOU sign then don’t be mad if you «feel» ripped off.
Timeshare companies stay in business because the smart clientele of families and individuals who pay 30k+ for decent to platinum level ownerships know what value they really offer. Or you can spend that money on your new car, kitchen, motorcycle, shopping sprees or whatever else it is people spend money on instead of actually going on a QUALITY vacation. All it takes is going on 1 quality vacation and then looking at your bank account when you get home to realize that investing 30k-​70k+ for a 5-​STAR vacation ownership plan makes all the sense in the world. Unless you just don’t care about vacations but then again, that brings us full circle now, doesn’t it?
Some people can never be pleased. How about reading some of the good reviews or even better, go to a Shell property in Whistler or HI and talk to owners there. Guaranteed you won’t find any unhappy owners there :) I know we have yet to encounter any.

If I could give zero stars I would… DO NOT BUY FROM THIS COMPANY!!! I’ve owned this timeshare since 2007. I’ve used it twice (Las Vegas and Anaheim). What a joke!!! These places were not the places they show you when they have you hook, line and sinker. I paid 10,000 for this and the only thing I have to show for it are the maintenance fees ($ 500 a year). If I saved the $ 500 a year for the past 6 years you know what kind of vacation my family and I could have gone on for $ 3000??? How does this company stay in business? The worst mistake in my life by far.

Unfortunately, only 1 star is as low as you can go. This company, imho, is about as low as you can go. They are complete liars, do not waste your time with them. My wife and I went to one of their presentations and were completely mislead in every direction. When we refused to buy their original timeshare, we had to say probably a dozen times before they finally accepted it, we were offered their Explorer plan, which we were told was just like their timeshares, but just a taste of the «wonderful» program they have. They told us we had access to all of their resorts, come to find out there are only a select few available in this program, and it is the worst of the worst they have available. whatever you do, do not buy into this company, you will be sorry…

This is definitely a sales tour that you’re going to, but they do what they say they’ll do– give you a big incentive/​prize for sitting through their presentation. I’m an owner, so I bought. It’s not a teeny price by any stretch of the imagination, but I’ve stayed at Napa three times, gone to their resort in Oregon for a week, stayed in San Diego with relatives, stayed at a «sister» resort in Orlando, FL several times as well as their resort in Arizona. I’d never stayed at a luxury hotel before these places. Some are beautiful, (Napa, Orlando) some are not (Anaheim) but all better than a dingy little hotel, which is where I’ve usually stayed before. They do have fees and you have to know how to book and where, but we go to several presentations and always walk away with a hundred bucks in our pocket. Not a bad way to sit and chat with someone.

What a joke. Don’t do it. They have so many rules that it makes it chore to use your points for a vacation.
Fees go up every year, limits and restrictions apply to everything. They won’t tell you about the rules when you sign up. They just refer you to their web site, that is so busy with info that it’s makes you head spin.
What a joke. Don’t do it!

I entered a contest to win a vacation, and a few weeks later I got a call from these idiots telling me that I had been «selected» for «gifts» and that all I had to do was attend one of their timeshare presentations. They sure made it sound like I had won the contest I entered, but when you win a contest they don’t ask you to sit through a presentation or pay big $ for your prize.
Don’t believe these fools, you’ll be much better off booking a vacation through a legitimate business.