Niagara Plumbing

My Father has been a long time customer of this place for years. Until now; There was a crack on the toilet that was purchased. He was told that he would be taken care of & be refunded or new toilet. Then told that the company would cover under warranty, which was also false. I live here with my Father & have seen all of this unfold & it is very upsetting to see him get screwed over. He is a loyal hard working man & doesn’t deserve this. He had to also replace the toilet & left empty handed. This place does not understand loyalty & could care less about there customers.

I purchased a toilet from them, along with a jacuzzi tub and drain, the owner Joe waited on my customer and I. When I went to install the toilet, the seat was already attached which is not how they come from the maufacturer. I still proceeded to install this toilet not noticing any defects, but after just setting this toilet on the wax and bolts, not even putting any washers and nuts to attach yet, I then noticed a crack at the base. I explained all this to Joe, but right away I noticed him being defensive and speaking to his vendor like I was definitely at fault. He took pics and I asked him to call me before the close of business. Not only did he not call back, but I called him about 10 mins before closing and he told me he would not be exchanging the toilet. I was so upset that I called back the next day and spoke to an employee Brian, I explained the situation and after a few mins he told me don’t worry, come on in and I’ll take care of you, this will just be between us. I have done business with them for along time but never had to return anything before, with his word I drove down from Laguna Niguel which is about 30 mins away now. On the way Brian called me back and said he won’t be able to keep his word, but I still drove there. When I got there he gave me some story about having already sold three of these toilets. I was very upset with him but he then assured me that by purchasing another toilet he would be able to return the defective one an then refund my money. A few days later,
on Wed-​Oct-​28 I called Brian, and this time he told me there was nothing he could do and I would not be getting a refund. I am a retired Firefighter after 30 yrs. of service and have been a general contractor for over 20 yrs., I have always been under the impression that when someone gives you there word, that this truly has meaning, but apparently these bottom feeders believe they can do and say whatever they want to a customer. They got one star because I had to. Go to Fergusons, Express, Home Depot, Lowes, anyplace else that will back
you and exchange defective parts

This place is a quick and easy place to find parts to repair and replace any tasks related to plumbing. Customer service is stellar since they know their products and can easily pinpoint to the right parts.
Compared to bigger popular chain stores, the quality of the parts are at or most of the time above the quality found in those other stores. However, it’s always best to price match the part online and see whether you’re getting the best deals.

This place goes above and beyond for the plumbing community and the public. They carry a massive inventory of parts but the best part is they are very knowledgeable with very old and hard to find parts. I can send a picture of an unknown part via email to them and get a quick response with part info and price. Don’t waste your time at home depot or lowes, when you need professional help and real answers go to Niagara plumbing.

Walked in, asked for a part, was double the price i saw online, walked out, opened phone, part will be here in a day for half the price. The only time I will ever check out this shop again is when i need to see how much money I will be saving by buying with another store/​online vendor. Advice to anyone that shops here, call ahead and get a price quote for your item then double check online you’ll see what I’m talking about.
Have never written a bad review before, but for this place I made an exception
½ of a star and that is being generous.

Better than Home Depot! My shower handle broke, come to find out its ANCIENT and no one carried that part. Home depot, Ace, Osh etc. A guy from home depot recommended them, and sure enough! Had the part, Awesome staff, one guy went out his way to remove the corroded part out the handle for me so I could save money and reuse the handle! HIGHLY RECOMMENDED!

Got all I need in less than 5 minutes! I needed to replace an old Moen shower cartridge, picked up the cartridge, removal tool, plumbers grease, and new knob. The associate helping me was awesome and knew exactly where everything was and was very friendly. Awesome place to go for hard to find plumbing parts. Support local small businesses!!!

They know their stuff. Home Depot, Lowes, and Ace didn’t have what I needed. Came here right before closing, they glanced at the part and knew exactly what I needed. Awesome.

My new favorite place… for plumbing! I have to say, my bathroom hardware is old and you cant find it at Home Depot or Lowe’s, so knowing there’s a place like Niagara’s is comforting because ALL of the guys in there were super helpful and friendly. Josh found exactly what I needed but Brian and the other guy were also pretty cool… that’s whats great about small businesses! Im definitely going to be a regular customer… thanks Niagara!

This place really deserves a zero star! Buyers BEware! Do not spend money at this place because the owner, Joe, is really a jerk. Once he’s got you spending hundreds of dollars on his overpriced items, he then turns around and becomes an ass! His return policy is intended to rip people off because they refuse to give you your money back. Bought a tub from them and saw one way better at home depot the same evening and the jerk wanted to charge me a restocking fee when the tub was still sitting in his warehouse! Believe me, this guy does not care about customer service what so ever. He’s a very greedy store owner so becareful when buying from this place!

My husband and I found their customer service to be very knowledgeable and helpful in choosing and ordering bathtub parts and when they made an error in their calculations, we even got a little discount! There are signs stating they have a no returns policy.
Even if you can find the same brands at chain stores, the quality is not the same, even if it’s the same exact model — yes, it’s true; our contractor confirmed it! Unfortunately, before we knew about this, we experienced it first hand — purchased a kitchen faucet from a chain store and it didn’t hold up past a year.

I am very surprised to see such low ratings for this particular business. There are some really hard working guys here that strive to make the customer happy. My husband had gone to several different Home Depots and another specialty plumbing store in search of a valve stem for our 1955 shower fixture. We were about to order an entire new fixture that would have cost us well over $ 200.00. With the help of Josh at Niagara, my husband was able to replace the valve stem and it cost us a fraction of what a new fixture would have. Josh was willing to walk us through the installation and even took the time to call us and follow up. I am very pleased with our experience. After reading these reviews I decided to look at our receipt which has the return policy right on it.

Came here to get a 6′ gas hookup for my new dryer. I couldn’t seem to find it anywhere but these guys had it in stock and for a decent price.
They sold me the wrong diameter at first, I took it back and the exchange was super easy and they also gave me the difference of $ 2 (or something like that).
The wait is a bit long and the manners aren’t so great but I had a good experience.

I must admit I would be upset if I had to pay the hefty restocking fees that the other people mention. But the particular item I bought had a separate 100% money-​back satisfaction guarantee through the manufacturer, which they honored without any hesitation.
I found them to be very friendly and knowledgeable, especially the guy with the goatee and his compadre — sorry, didn’t get names. If you’re looking for hard-​to-​find items or need to consult someone who knows plumbing, I would say go here. But after reading other people’s posts, I’m thinking maybe they’re more geared toward the professional.

I’m not usually one to hate, but this place really deserves ZERO STARS. They have a horrible return policy– 25% restocking fee off not just the item you’re returning but off your whole bill! (we had wanted to return something that was $ 100 but bc our bill was over $ 600, we would’ve lost money in returning it!). Granted they did post their return policy but it’s hard to notice and they don’t even remind you when you’re checking out! The staff is very rude and not helpful at all, definitely not customer friendly! Lastly, after shopping around some more, their products are just plain overpriced (check Lowe’s or HD instead). Unless you’re a contractor and can get the wholesale price from them, I’d suggest looking elsewhere. BEWARE!

You know that saying «Support your local small business»??? Well I just ‘donated’ $ 5 to the bitches at ‘Niagara Plumbing’ for a «restocking» fee — what was it for you ask: Returning an overpriced, unopened part, one hour after I bought it — $ 40 for a main to shower switcher…
Stay away

Buyer BEWARE!!! DO NOT EVER buy from these people. I purchased a tub and right after I paid for it with my credit card, I was then informed what their return policy was… NO RETURNS!!! It wasn’t even 5 seconds later and they would not return my money. I called and spoke to the owner (Joe) and he was willing to return my money with a 15% restocking fee! This is for an item that I hadn’t even picked up from their store yet. I would straight up lose $ 40 – 45 dollars for wanting to return an item that I was unhappy with. They do not believe in customer service and making a customer happy… I WILL NEVER EVER PURCHASE anything from them again! THEY SHOULD GET ZERO STARS!!!