New Optix

Charlie is the owner and is skilled and knowledgeable about everything from cutting lenses to frame style and fit. I trust him to give me a quality product at a fair price, not to mention the great selection and friendly service. I’ve bought 2 pairs of Lindbergs from him, along with frames for each of my 2 kids who wear glasses. He even submitted the out of network claim forms for me and was able to get a little more than the policy advertised.

Unprofessional. Cold, unwelcoming atmosphere.
All the stock glasses look cheaply made from korea or china… You’re not going to have a good time if you’re not korean basically because they’re so pushy with upselling everything and trying to sell you the blue light filter lenses. There’s a reason why it’s always so empty here… RUN!

If you read all the good reviews, its mostly, if not all, because of Stephanie’s awesome service. However, when I came in for my annual eye exam, I was told that she no longer works there. I should have heed that as a warning and walked away immediately, but gave them the benefit of the doubt. Boy, was I wrong. After my exam, I had to ask for few contact lenses sample since they do not know when I’ll be getting my contacts…& they only gave me 2 pairs! Steph would give me a box or 2 with a lovely smile on her face! These stingy people when I asked for more, would speak in Korean to each other and hand me extra pairs with like a frown on the girl’s face. They seriously need to smile more!
Then, when I asked them if I would get the full reimbursement, they said, «I don’t know…» Well, with Steph she would always give u the reassurance that I will get full reimbursement which I would always get.
So you guys better hire Steph back or else you’ll lose customers!

I have a hard time finding good frames that fit me, and I looked all over the LA area, from Westwood to Arcadia. I finally found a great pair of glasses here. New Optix is the best. Excellent selection and service. It’s so good that I travel over 40 miles, in traffic, to get there. Their repair service is great, too. The person who usually helps me there is named Jin.

Came in Once. Thought it seemed a bit off. Gave me an off vibe. so I didn’t get anything done. I gave the place a 2^nd shot. I got my exam done. that I payed for out of pocket. my insurance covers it… then I asked about contacts. I got a quote for $ 200 and some odd dollars after he did some strange math in front of me telling me he’ll give me a discount. at the same time he huddle up with some one else speaking in korean. then he left and came back. I told him I was okay with the trials. I stopped by another optometry about 2 miles down the street. My INSURANCE Covered Everything. I payed nothing out of pocket. I felt bad like they tried taking advantage of me. steer clear from this place. they don’t even offer poly carbonate lenses. they say they offer something better lol but won’t really explain it… hmmm

I have been there two times. I went in today. 4÷18÷2015, to see about getting a screw for the hinge on my sunglasses. Even though they were very busy, they took the time to not only replace the screw but they also cleaned my glasses. I was not charged for this service. I am positive that many other places would have told me they were too busy to perform this service.

I came in today looking to reup on my contact lens since I’m on my last pair. I was looking for Stephanie but she won’t be back til June (she had a baby). I usually come in every month to get 30 pairs of daily contact lens from Stephanie. I paid 40 dollars for an unofficial exam but it was okay as long as I buy contact lens from her (New Optix) so I didn’t need to pay 100 for the official exam and be able to buy contact lens anywhere. Thought saving 60 bucks was a good deal until today, when I came in and Stephanie wasn’t there. Some dude help me and told me I need to do another exam. Forget that. I’m taking my business elsewhere.
Normally I would be satisfied coming in everytime. I hate to base this review off one bad experience but hey, sometime all it takes is one bad experience to make you not want to come back anymore.

I came here recently for my two-​year eye checkup. I’ve been coming here for years with my family, and every time, we leave happy. Amy, my optometrist, is professional and efficient. So far, the New Optix staff has been accommodating. No complaints!

New Optix is the Best! Place to go to get an eye glasses/​sun glasses/​contact lenses. Everybody is helpful, fast service, and good quality products. Me and my husband has been a client here for 3years already and until now we never encounter any problems.

Great place to go. Very friendly service, very patient with kids. Slight wait if you are a walk in patient but very accommodating. My hard to please parents love this office which says a lot. My fourth year with this office so I’m very pleased.

This review is a little back dated.
I’ve been here twice in the past to get glasses, exams and sunglasses. Stephanie was really sweet and patient in helping me set up my insurance n what not and selecting a nice pair of shades. They have a great selection of high end, they even have their own brand of glasses that are good looking and reasonable. Jin was cool and helpful in getting then fitted onto my fat head. The eye doctor was also very sweet and gently.
Was in and out in less than an hour. Walked out feeling very pleased with my purchase and supply of contacts.
I am a return customer.
(PS the boba place right down the way rocks)

Today as i write this review, it is my 3^rd times here! 3x is a charm! I went here to get my glasses done. Extremely happy with the price, the result and how fast i get the glasses! The second time i came back cause my dog ate my glasses lol got scratches on it and i try to fix it but got worse! (don’t fix it yourself) they replace my lens and i had to wait cause the lens i want they had to order. Again, very happy! Today i went back to get contact lens and exam. So happy with the service :) they even put stamp on the envelop for the rebate for me!!! I know its really nothing but the thought that count! Over all i LOVE this place!!!

New Optix is my go to place for anything glasses related! They have a GREAT and WIDE selection of frames and lenses, from your usual brand names to ones that I’m sure you’ve never heard of before from Japan, Denmark, etc, etc!
But most importantly the CUSTOMER SERVICE is amazing. If you’re looking to get new frames, lenses, or even to check your prescription, be sure to speak to Stephanie! She is awesome and very professional and will always look in your best interest, price wise and what looks fitting on you!

This place is horrible. It was my first time there and I went there because of the good reviews I had seen on Unilocal.Too bad it wasn’t the case for me. It took about 10 minutes until someone approached me to ask me if I needed help. Once I got help the man was just trying to sell me the cheap glasses made from Korea.
In all I would not return there and I wouldn’t tell my friends to go there either.

This place is my go-​to places for my contacts/​glasses. The people who work here are efficient and great at what they do.
I’ve interacted most frequently with Stephanie, and she’s great. Really good about taking care of you and making sure you take advantage of any rebates (she’s saved us a LOT of money). For example, she encourages us to buy a year’s worth of contact lenses so we can maximize our rebate value, but also lets you exchange unopened boxes for a different prescription if yours eyes worsen over the year.
Bilingual location — English and Korean (as far as I know). One star off for the wait time (think they should arrange a more organized waiting system), but still highly recommend this place!

I’ve been coming here since I was a kid, so I can say I’ve watched this place grow and expand. Pros and cons to the growth, however they’ve always been so inexpensive for exams it keeps me coming back.
I always work with Jin so I’ve never had problems with any promised rebates or services, so no complaints here!
I have observed Stefanie that ppl talk about and I can see her strengths and weaknesses. I haven’t personally worked with her so I can’t say anything about how she handles things. She is definitely someone that might get a bit annoying because she’s pretty loud and forceful but hey, that might be a good thing?

These guys are awesome. My gf’s family has been going here forever. I have been going here for a few years now. The are always friendly, fast, and have the BEST prices.
I was in the process of moving to SF, they were out of my contacts so they gave me a pair to have until mine came in. Then, when my contacts came in, they shipped them to me for free!

Was referred to this place by several people that I work with and had a pretty good experience overall. Went in to check out sunglasses; was greeted by Stephanie, whom was polite and very friendly. Went through different glasses and discussed using vision benefits. I ended up having to special order glasses in the color I wanted.
There were some challenges as Stephanie was on vacation at the time the glasses were supposed to arrive so I had to wait a little bit until she returned from vacation to clear things up. Stephanie is definitely the «go to» person for your needs… she had excellent customer service skills and really knows how to get you the best possible deal.
**update**
Received my reimbursement check in approximately 2 weeks. Was worth every minute! Great experience and can’t beat the pricing options!

This is my new favorite place to get glasses! It was that time of year again and needed to get new contacts and an exam, so at the recommendation of a friend, I decided to make an appointment. I was seen very quickly after walking in and the optometrist was very friendly and fast with my exam. Stefanie helped me with choosing some glasses and ordering my contacts. All in all, I felt like I got a really great deal and didn’t feel pressured into the sale. She laid out all my options and basically let me decide what I wanted to do.
They have a nice selection of frames, although my fat Asian head only fits 10% of the frames out there, I managed to find the perfect pair. They carry a nice selection of designer frames, but also some no-​name ones. Either way, you’ll most likely have no problem finding what you want.
My glasses only took about 4 days and they definitely took their time fitting me upon picking them up, which I really appreciate. I’m blind as a bat with –5.75 vision in both eyes and the lenses were super thin and light. Thank God cause I’m so tired of my coke bottle glasses! Most places will just rush to give you your glasses without even checking, but they will do a full fitting and adjustments. I even brought in my old pair in and they readjusted those at no charge.
Overall, a very pleasant experience! Thanks New Optix!

Let’s just say that I am never going back to the big chain place where I got my last pair of glasses ever again!
New Optix has incredible service, amazing prices and a generous selection of frames! I ended up purchasing day glasses and sun glasses for much, much less than my single pair which I bought a few years back. Stephanie was so helpful and sweet! If you need new glasses or just want to shop for a new style frame, check this place out — you will not be disappointed!
Thank you, New Optix, you have a customer for life!