Mr Tire Auto Service Centers

Droppped my truck off for a check engine light, and told them I already checked the code; one plug needed replaced.
Get a call 2 hours later that the same code came up, but they recommended taking it to a Ford dealer because they can’t change Ford Expedition plugs. I get that, because they do snap off; but he still charged me $ 130 for the diagnostic! I told him what the code was and he knew it required plug changeout, and his crew couldn’t do it.
I contacted corporate, ignored me so far.
Stay away from this Mr Tire

If you are coming from the west coast and looking for American Tire or Discount Tire service, quality, and pricing, this is not it. I will have to keep looking for a tire place because the only thing they want here is money.

Friendly service that was completed within a reasonable amount of time. Nice waiting area with a tv, chairs, and magazines. Would return.

Recent changes in management have greatly improved the service at this Mr. Tire. A new manager, Mike, and Manny, the tech who worked on my car, were very helpful, competent and polite. They did a great job of finding the right tires for me at a great price and did the work of mounting and installing in a very efficient manner at the time it was promised. I was worried about the prior reviews but when I talked with Mike about getting tires, I could tell that it wasn’t the same there as the prior reviews indicated. I would recommend them now.

Be very careful on how they charge you. They tried to overcharge me three times today, but I caught them each time. First, when I called for a quote on a transmission flush, they said $ 129. I also found a coupon for $ 20 off. Then when I was about to sign the estimate sheet, I noticed that they were going to charge me $ 165 before the coupon.
Secondly, the coupon for $ 109 brake service was quickly forgotten when they quoted me $ 400 to change my front brakes and rotors. I told them that I will do the brakes myself for that price. They then lowered their price to $ 320.
When I went to pick up my car and pay for the service, they overcharged me $ 50 for all the services I received, so they had to recalculate to make it right.
I was never offered an apology, just excuses. I will not use this shop ever again.

Update:
Well, I had to use my road hazard warranty, we caught a nail. They did not have my tire in stock, so they ordered it. It came. I, they replaced the tire, I paid my pro– rated amount and I was on my way. However, a couple months later, I was having some warranty work done on my car at the dealership. I get a call from my service advisor who asks he if I had new tires put on, I said yes, he said have you had any other tire work done, and I said yes, he asked when, I told him and he the proceeds to tell me that one of my tires is the wrong size, recommended for my car is a 255/​55/​R20. They replaced the one tire with a 275/​55/​R20. They put on ONE bigger tire. So, my car was lopsided, I called them up, they were quick to say, bring it back and we will fix it, which they did, but they were kind of rude. Well the tire isn’t wrong, it’s just the wrong size. They did fix the issue, but it was a lack of attention to detail that bothered me. I am not thinking I’ll be back.
Well, I’ve purchased tires from Mr Tire before and a few months ago, bought four for my 2010 Chevy Traverse. The price was what I expected, north of $ 1500 for the four tires. I expected that and their pricing was comparable. However, when it comes time to get your «lifetime tire rotation» that is where I found this place to be less than honest. On the board behind them it ate what they do with a tire rotation. One of which is reset the Tire Pressure Monitoring system. So, I asked, before they took my car, if they were going to do that. The arrogant man behind the counter said emphatically «NO». When I asked «Why?» He said, «because we charge for that». When I pointed out that it is covered under e tire rotation. He said, «not the lifetime rotation». So they will pull them off the wheels and move them, but they don’t check the tire pressure, or reset the TPMS. Which truthfully is what they should be doing. Very disappointing. Not only because he was so arrogant when he talked DOWN to me. But that when I said I was leaving, he didn’t he try to save me as a customer. Although I had good service when I bought my tires, the after care service was so disappointing I may never go back.

I called ahead and a guy quoted me a difinitive $ 90 over the phone to change 2 break pads. Before I went in I checked the rotors, they were fine. I brought the car in and the a different guy tells me that it’s going to cost $ 250 «and the rotors are going to have to be changed.» I told him that «I don’t do business with liars» and did it myself.

Shame on me for even giving this place a chance, though, once again I was suckered by the way they treated me the first time. This is one of those places that, unless the owner/​manager is actually there, the work is crap. And it was crappy anyway. I’m talking not reconnecting hoses, slipshod repairs, faulty parts. I had to go back there several times to have them redo things most places get right the first time without any problem. The owner, Mike Biesterfield, acts like he really doesn’t care that he even has a business. One of the managers, Larry, is completely rude, not to mention utterly clueless about how cars work in general. The mechanics are completely incompetent which, looking back perfectly explains the low labor rate. I have definitely learned my lesson this time and anyone living in Crofton, Gambrills, or Bowie, heed my warning — you’re far better off going anywhere else, because these folks will actually make things worse, not better. I don’t know if ALL Mr. Tire Centers are like this, but too many of them are, so I’ve permanently crossed them off my list.

It’s unfortunate that the manager, Larry Smith, at this location– Gambrills, Maryland has such a horrible attitude towards his customers. After an hour long wait, they opted to do absolutely nothing but the oil change on our car regardless of what the special/​coupon offered & what we requested. After asking them about it, they replied to us with, «You’re damned if you do. You’re damned if you don’t.» Really?! The customer service at this location is so poor & so rude especially coming from management.

I’ve been using different Mr. Tire locations since moving to Maryland 3 years ago and this one is easily the worst. My wife went in to get a new tire and they totally took advantage of her. She wanted the cheapest tire they had, but she doesn’t know anything about cars and they could tell. They sold her a rather expensive, directional tire even though the car doesn’t have a single other directional tire. I looked at their inventory on their website, they has other, cheaper, decent regular tires. When I confronted them about it, the sales rep claimed that my wife must have asked for it. What?! My wife doesn’t even know what a directional tire is! He was very rude after that and I won’t be going back.