O’Charley’s Restaurant & Bar

I’m afraid this restaurant is a lost cause. Our server tried but nothing went well. I had a piece of plastic in my soup. There was very little flavor to certain aspects of the meal. The chicken in the soup tasted strongly of canning, my daughter’s macaroni and cheese was so bad that she couldn’t finish it, and we ran out of drinks a few times thanks to our server having too many tables to cover.
Sadly 60% of this $ 50 dinner was left. The second star is only because the server tried and the rolls were good.
We will not return.

We too haven’t been here in a while due to poor service. We came last night, we’re seated and after waiting 15 minutes no one had been to our table. Another couple walked in at the same. time, were seated next to us and waited on… drinks and rolls and their order taken by a waiter. 2 other waiters walked by several times as well. No one ever asked if we had been helped or offered to get us drinks and find out who had our table. We left. Needless to say we will not be back. This has been out luck here the past year. From now on if we want ocharleys we will go to Hendersonville.

#octhelittlethings
#270kassi
Didn’t have the prime rib I wanted but the service was top notch

Well, what can I say… The food was sub par for a chain of this size. I sent my food back because the pasta was chewy and the chicken was crunchy. The waitress was nice and tried to replace it but I wasn’t wanting to replace my meal with another sub-​par one. Not impressed.

We haven’t been here in a while because Mgt & Service was so bad. Went tonight and what a Drastic Change for the good. We were actually acknowledged when we walked in and seated in 10 minutes on a Friday Night. Place was packed and the wait staff were buzzing all over. Must be all new people. Had the Louisiana Sirloin cooked to my liking… it was awesome.
If you haven’t been to this one in awhile you owe it to yourself to go back…

worst experience yet… we left before we got any food. Finally received salads 45 minutes after we placed our order. Then had to ask the third time about our food at 1 hour and 20 minutes after we were seated. We finally left… the manager did comp our food — which was not much… because we never got our order… only the salad.
We will not be back…
WORST SERVICE IN GALLATIN

The fall off the bone ribs were gnaw off the bone! The sweet potato fries were tough. The bread was cold. Our other couple’s regular fries were greasy and the hush puppies were not edible.
I’ll never go back to this location

If I could give less than a star I would. No one was in the restaurant. Yet we were told there was a 15 – 20 minute wait. When we asked why, we were told that most employees were off like she would like to be. The tone suggested we should be thankful anyone was there. The manager was more concerned with setting all of the bar televisions to a baseball game with a very LOUD volume. I love baseball and love watching a game at restaurants. But when many people are waiting and employees are missing perhaps you could wait on customers. The volume was so loud we could hear the commentators from the waiting area. Poor customer service. Called next door, no wait at Longhorn. Immediately seated. Skip o Charley’s.

Poor service, and the food was mediocre at best, it looked as I it were placed in a pile to hide something. On the upside the manager took off one of the sides because burnt black. This is my 4^th and final trip to the Gallatin location

I have never been a fan. The food is subpar compared to their competitors. The service was okay and the restaurant appeared to be very dirty. Will not go back.

I am not usually a fan of this style restaurant, and my recent visit seemed at first to confirm my reasons. Although my wife and child and I were seated quickly, it took a long time for us to be served. It was a Sunday afternoon and the restaurant was only half full. The floor was dirty and employees seemed oblivious to it.
However, once our server did engage, he did a nice job. He was unusually polite, using the language you’d normally associate with Chik-​Fil-​a, saying «My pleasure» when we would thank him for delivering a drink or appetizer. The fried pickles were great, as were the hamburger I ordered and the chicken fingers with loaded baked potato my wife ordered.
By the end of our visit, I noticed the carpet had been cleaned up, and all of the food and drinks we’d ordered were exactly to our expectations. What you want when you come to a chain restaurant is a certain experience-​one that should be identical for any store in the chain, and in this case, the service was good and the food was good. I’m more inclined to try this location again than I was before this visit.

I really wish I could give negative stars because this place offers the worst service I have ever seen and I work in retail. This is the last time I eat here.

Disappointed with the service. How can you serve a salad that is turning brown and then turn around and bring me another one just like it. Not good at all.

This may be long but worth the read…
Tonight my husband and I chose O’Charley’s for our usual Sunday night family dinner. When we were being directed to our table the host had us wait while he wiped off our table. Which he rushed and did not complete so I had to get my own napkins and finish wiping down the tables. We then had about and 8−10minute greet time. We ordered drinks and dinner at the same time; my husband and I each ordered salads. It took another 5 or 6 minutes to get our waters, about 8 minutes after that we received our entrees and my entrée was missing the side item. NO BREAD, NO SALADS had been delivered.
During all of this time we notice she has about 7 or 8 tables and all of them seem to be frustrated one way or another. She did not seem to care at all the everyone was in need of many things. She had absolutely no sense of urgency. I witnessed her rolling her eyes at one guest while making excuses at another. However, she looked fairly young and was good and kind to us and my son when she was at the table, which was brief. There were many other servers nonchalantly going about their jobs. Not one person including the manager saw or even noticed that her entire section was suffering.
As soon as our entrees were delivered we got up and walked out without a word to anyone. The manager who had greeted us at the door when we arrived told us to have a good evening on our way out the door.
We have NEVER done this before. We in fact met at this very restaurant over 10 years ago. We love this place for that. My husband and I are in this business and have worked our way through the ranks to upper management careers. We know how tough this job can be but this was simply unacceptable. The entire system failed.
To be honest we will probably be back; I was quite angry when we left but honestly a little embarrassed to go back any time in the near future.

Service is not too good. People aren’t friendly. I counted 7 empty tables and they told me it would be a 35 minute wait.

Southern fried chicken salad is great. I ordered it with buffalo chicken. And free pie on Wednesdays. Who can beat that

We had a great time. Sat at the bar on a busy Friday night. The bartenders we very nice and patient! And the food was excellent and so fast!

Autumn, our waitress, was wonderful. She kept our drinks full and our table cluter-​free. Very friendly staff and the xleanliness was good. The food was cooked just like I wanted it. Fast too.

Lunch time here and it was great! I got my food fast and it was great. Sat at the bar for lunch the bartender even though she was busy didn’t leave me. Over all just your average Ocharlies lunch!

Had a Sunday brunch here. I had the chicken and waffles, this is not something I would normally get but I wanted to give it a try. The food was bland. My wife had a club sandwich, with old cheese that was hard on the edges. The French fries were soggy and sad. We probably won’t be back. We felt rushed out also, we kept being asked to remove our plates while we were eating.