Minuteman Press

All I can say is that these guys are amazing. Very professional, helpful and affordable. When our local Rockville Minuteman closed, I went to this Gaithersburg location and got great service, graphics expertise, and a beautiful finished product. Even though it is further to travel, I will continue to use Minuteman for all my printing.

I have been going to Minuteman Press for a few years now, one and off whenever small printing projects come up. I’m usually at the Columbia location, but I visited this Rockville location last week — and the customer service was awesome!
Pros: Compared to Kinkos or Staples, they have better customer service. Jim (new manager) is very friendly and optimistic with your project. For me, I went in for a walk-​in turnaround (normally people will order earlier, wait a couple days, then pick up) But I had an emergency print job, and he was very helpful to get it done right then and there… It took around 10 minutes to wait for my project. Note: The color quality was actually SUPERB compared to Staples and Kinkos (due to the nicer paper and nicer ink…) I can count on Minuteman for the overnight/​last minute print jobs… because of their great service — especially to those who are trying to come back again (like me!)
I’ve built up a great relationship with the Columbia location, and so I continue to support this business. I go for lots of nonprofit work, especially for churches, so they are great in doing the tax-​free for me and doing their best to keep costs as low as possible for the church budget.
Cons: Parking is a little walking distance away. I grabbed a nice metered spot nearby the corner… Spent a quarter for 15 minutes though — there isn’t really a nice open parking lot. The interior is also not that wonderful, a little messy. but — then again, it’s a very small print job. But don’t let that fool you!
Their service is great, the quality is great… and for at least my projects, I don’t have to pay for any special shipping. Jim also waived the «rush order fee» for me. He’s doing a great job as the new owner by the way. (I’ve met the older owner before a year and half ago… wasn’t close as helpful to me as Jim).

Who would have ever thought that a franchised printing business could offer such GREAT customer service. I had a printing job that had to be done immediately. They treated me with respect and kindness and helped me out of a jam! I will tell as many people as I can to go to this shop. The owner’s name is Jim and his graphics person caught a couple of errors that my graphics person missed. I just found my entire replacement for my past printer.