Michaels

This place fills our crafting needs to keep the kids occupied when they can’t play outdoors. On the handful of occasions that I couldn’t find something, the store employees at least had a general sense of where the item might be located and were generally helpful. I like the sales they have on out-​of-​season stuff like valentines stickers after valentines day passes. They accept coupons on your smart phone, which is convenient too!

Today I found some older Holiday Merchandise with the Receipt while cleaning out a Closet and the Team at this Michael’s, Mike, Chuck and Anne went out of their way to help me make this very rare return. Thank you for your attention and Dedication to Customer Service and Satisfaction.

Store is not ADA accessible. Mark Malatesta, District Manager for Michael’s had the store manager clean up the aisles in the winter to make it accessible to people in wheelchairs, on crutches, visually impaired and require the use of a sensing cane, or heck, anyone of the 69% of Americans who are overweight or obese (source: CDC, 2013) — or anyone who doesn’t mind a 12 inch clearing space between breakable glass containers and breakable frames, etc… sigh — -but the store went backward under current management, who clearly couldn’t maintain the standard.
But nothing excuses Managers Behaving Badly.
Steer clear of mgr «Sarah.» On our outing today, we asked about a new, current coupon for «paper craft storage.» She said my item was not eligible. I asked how it’s determined. She said, it’s for storage. I said, the box has the word storage on it! She said, if we had a bookshelf, would I expect a book sale?
Um…what? A) you didn’t answer my question, and b) I wasn’t asking about paper on sale, to complete her ridiculous analogy. I asked about a paper craft storage item that actually said the words «paper,» «craft» and «storage» on it! Calling Mark Malatesta’s cell phone… he gave me he number last winter for such an occasion as this. Hopefully he can guide the store back on track.
On another note, the Germantown store is week managed and has appropriate spacing for people with or without disabilities to maneuver around. We live in the Kentlands, but if we can’t get even a basely acceptable amount of service or courtesy (or adherence to federal laws, for example), then perhaps it’s time to go elsewhere. It isn’t like michaels is involved in the local community like other businesses in our neighborhood…
PS…if anyone finds the answer to what they determine is «paper craft storage» please let me know! Apparently the words «paper,» «craft,» and «storage» are not enough. And Sarah was clearly unable to explain what WAS, so… keep it moving…

Michaels is a decent spot for your crafting supplies. Sometimes they have really good sales and they usual offer coupons in their weekly fliers so you can get a good bargain too. Most of the staff is fairly friendly. I’ve only dealt with one cashier who is rude and a literally waits rolling her eyes while you hold up items for her to scan them but the rest of the staff has been good.

I like this store a lot! They are always well stocked, clean, well organized and I can usually flag down a helpful person to answer my insanely stupid doubts about how to take my new DIY project to the next level.. heh!
Most people that work here are very knowledgeable and are usually willing to spend more than 5 seconds answering my questions — which can be very asinine, i tell you!
They also have really good specials at all times — either based on projects or products, which is excellent — I recebtly snagged a VERY cute necklace stand for like 10 bucks — scoreee!!!

I love going here to get things.
staff is friendly and helpful when I cant find things
they have a huge selection of items
always go online to get a coupon or download the michaels app on your phone and make sure you get the discount!

For home décor, this is my go-​to Michaels. I recently purchased floral décor and photo frames. I recommend you check their website before you go as they have weekly coupons and specials which could make your next visit worth it!
The floral décor can be on the pricey side, but depending on your arrangements, could be a beautiful addition to your home.
For the most part, the photo frames are reasonably priced. You may be able to find cheaper frames for the same quality at Ikea. But, Michaels is a more convenient option for me, so this is where I go. I have yet to take advantage of their custom framing center, but the staff seem very knowledgeable and from time to time, the store runs 50% off specials on custom framing.
The store also has a wide assortment of photo albums of all sizes and qualities. The albums are reasonably priced, too.
If you’re into scrap-​booking, Michaels has a lot of fun stickers, paper and props for your scrapbook.

It’s a Michaels… much like all other Michaels. Definitely heavy on the scrapbooking stuff, and less on the things that I actually need a craft store for… like a variety of paints, brushes and epoxies (they have them, just not a huge selection).
Still, it works in a pinch. Yay for pinches and last minute projects where I clearly didn’t think things through/​plan ahead.

This location is not closed! I come here for all my crafts needs when I’m back in MD! They have yet to let me down…
This location is definitely a scrapbookers paradise. They have four isles dedicated to just scrapbooking!