So, I started coming here in the spring of 2015 with a work buddy like four times a week because we worked in an office around the corner, and we got to know the lunchtime staff a little too well! Whenever I come in here, there’s the same manager guy and one lady at the line who know me, so I guess this is my lunchtime version of Cheers. I find the best time to come is after 12:30pm. 1:00pm is an even better time to come during the week because most of the lunch rush is gone. I’ve frequently come at that time and there’s maybe two or three other diners inside. There was a time last year when every time I came one of the Coke dispensers in the machine just had soda water and no syrup, and eventually I just expected it to always be that way… once it happened three times and I pointed it out to who I can only conclude must be a shift or maybe assistant manager, and he said«Again? To you??» and gave me a meal comp coupon. Despite all the flak Chipotle has received because of carnitas and people getting sick, I rate this location high because they are friendly with me and understand how customer service works. Also, I’ve never really had an issue with Chipotle cleaning me out, so people who claim that… I question you!!!
Ryan A.
Place rating: 5 Longmont, CO
I came here for dinner. Plenty of seats. The burrito was huge and everything was clean. The only bummer is that this Chipotle doesn’t sell beer.
Stacey K.
Place rating: 3 Huntington Beach, CA
Very disappointed. The past few times I’ve ordered online for pick up they have gotten it wrong… This last time I ordered a kids cheese quesadilla and instead I got two tortillas a side of with a side of cheese like I’m suppose to make it myself. And it didn’t come with the kids chips that was ordered with it. I’m going to check my order from now on before I leave.
Amelia F.
Place rating: 1 Reston, VA
Not friendly to customers with gluten allergies. When I ordered corn tacos, I told the staff member at the counter that I had a gluten allergy. I asked her to change her gloves. After she did, she then touched the wheat tortillas to reach the corn tortillas, then placed the corn tortillas on the press that had just held wheat tortillas. I talked to the manager, who informed me that the presses are«wiped down every hour.» I had missed that event at the time of my visit. Chipotle’s website claims their corn tortillas are gluten-free, but for people with serious allergies, they are not an option, at least not at this location.
Aakash S.
Place rating: 4 Rockville, MD
All I can say is that the customer service here is great, let’s hope it stays this way. They also don’t skimp on food like almost every other location. Food is still average compared to qdoba and I think it’s absurd they still charge for guac. None of their competitors do.
Patricia T.
Place rating: 1 Germantown, MD
I’ve actually worked at a chipotle before so I know the drill. And this place is a complete mess and the food is pretty bland, they also let the cilantro in the rice brown which is a no no for chipotle. But hey I was hungry so I overlooked it. But when it came time to pay they guy who was working the register rudely snatched my credit card to the point were it fell onto the floor. Please don’t snatch the card out of my hand or anyone’s hand. It’s not like the line was long because there was only one person behind me so what rush were you in sir? There was also no toilet paper in the bathroom. So honestly even if you don’t love your job please remember you’re still getting paid so if you can’t be nice at least take care of the appearance of the place! I didn’t adore my job there but I sure did hustle and get what needed to be done DONE!
Tuan N.
Place rating: 2 Germantown, MD
Decided to stop by here whilst waiting for a movie to start. Service was super slow and the food was not up to par. To their defense, they were understaffed.
George C.
Place rating: 2 Wakefield, MA
are you serious? I came into this SHITpotle last week and after 20 mins(no exxageration) behind 3 mexicans ordering who couldn’t speak english(wait, really? They have never had a burrito and no one at SHITpotle speaks spanish?) I got my burrito and I regretted it all afternoon as my stomach turned on turned on food not genetically engineered? Engineer that shit and make it more edible. So I went back today absolutely knowing I needed more punishment and maybe hoping for montezumas revenge and oh how I got it. 1) The burrito roller couldn’t roll burritos 2) I was in line for a half hour sweating like a hooker in the tjiuana sun because the entire room was filled with smoke. What happened SHITpotle’s? Why oh why have you become a bastion of mediocreness? I guess if I want a decent burrito I’ll have to go to Guapos and have some real mexican roll my shit, just like a do my weed.
Gahee L.
Place rating: 1 New York, NY
In the 7 or so years that I’ve been eating(/been in love with) Chipotle, I have never had a burrito bowl so small as the one I had here today. The server literally gave me 5 pieces of lettuce, and when I asked for more, gave me 3 more. And even though I added almost everything, the ingredients still did not cover the length of the bowl. I’ll be traveling the extra 10 minutes to the comparatively very generous Shady Grove Chipotle now — if not just go across the street to Taco Bar.
Katherine L.
Place rating: 2 Rockville, MD
Chipotle Chipotle Chipotle… its a love/hate relationship. I love coming in and eating Chipotle. I hate ordering Chipotle remotely(Fax.Phone.Online)… No one ever gets it right. Why is that? 2 out of those 3 are on paper… Can’t be any clearer than printed on a piece of paper. I just don’t get it. I get my food and it’s always missing something. Chipotle isn’t Chipotle if all the ingredients you chose aren’t in the bowl. It just isnt. …another meal ruined and $ 10 wasted. Yes, $ 10… for one bowl w guac… Enough said.
Josh L.
Place rating: 4 Gaithersburg, MD
Excellent location to cater to the weekday office crowd in the nearby office buildings, as well as the movie theater crowd on evenings and weekends. Located less than a block from the AMC Theaters. Interior is much smaller than the typical Chipotle you have been to, only rated for 66 occupants. No alcohol at this location(yet), but I have yet to see more than a few individuals order alcohol with their meal in the many years I have frequented various Chipotles.
Crystal H.
Place rating: 4 Bowie, MD
So I’m recently a fan of Chipotle! I’m in love with a bowl, so when we found out they were putting a location close to work, I had to check it out! This location has been open about 2 weeks, so it still has that new store smell! Upon entry, it was empty during lunch hours! I ordered my bowl in less than 3 minutes! The service was good and the staff was awesome! Absolutely no complaints! My bowl hit the spot! I will say that the design of the location may present a problem on a crowded day! The beginning of the line is all the way to the right next to a wall! That could present a problem when this location gets busier!
Sunny B.
Place rating: 5 Montgomery Village, MD
New place with friendly and fantastic service. Since this place opened just a couple of days earlier it is extremely clean, but the staff members provide great service, especially the manager. It is great to have a Chipotle in the Rio!!!
Lucas D.
Place rating: 2 Gaithersburg, MD
burritos too small I understand they just open but hopefully the get this fix otherwise is worth driving 1 mile to the nearest one
Elizabeth S.
Place rating: 5 Lorton, VA
Ok, this is going to sound a bit odd, but this is one of the best Chipotles I have ever eaten at. In fact, it’s the only one we will eat at in the area not sure what they are doing that is so right, but everything is always fresh, and well balanced, and the service very good. Highly recommended.
Ana P.
Place rating: 3 Gaithersburg, MD
The restaurant has been busy ever since it opened. I’ve ordered online twice, thinking it’ll be faster, but it’s not. The cashier has trouble checking me out when there is a steady stream of customers coming in from the order line. The food is pretty good, the restaurant has plenty of seating. So far, they do not offer the Rio Neighborhood Discount for employees who work in the area. Bummer.
