Starbucks

This is honestly one of the worst Starbucks I’ve ever been too. I never write reviews .ever. But good night the people who work here are so indifferent, loud, and just careless. The owner should really consider a different staff. Don’t be in customer service if you don’t have the common sense of how to act.

Yesterday my cashier (Greg) was extremely aloof and seemed stoned. I came with a large group of friends to showoff the 6 exciting new Frappuccino flavors. I asked Greg to tell my friends the names of the new flavors, and he answered, «There’s hundreds. Whatever you want.» To help refresh his memory, I mentioned the one new flavor I could remember: Red Velvet Cake. «Can you remind me what the other new flavors are, please? We want to get them.» To this, he replied, «Yea, like I said, there’s hundreds. If you want a list of them, you can google it. Does anyone have a phone?» Yes he did. When he gave us our change (which was a few coins) he made a point to say, «Don’t spend it all in one place.» This snide remark was a jab at the fact that we didn’t leave him a tip.

I can only recall a few times in many visits at this location that my drink was actually made the way I ordered it. It rarely ever tastes right. Crowded location. Unprofessional staff. One time I ordered an iced americano and then a female employee who didn’t even take my order asked if I wanted steamed milk. Honestly I had no idea what she meant by that. I didn’t know if that was a process for cold drinks or what. Confused, I just said «Sure.» When I received a hot americano, I told the same girl, «This was supposed to be iced.» She took it back from me and sarcastically said, «I thought STEAMED MILK would give it away.» I wanted so badly to say something mean back to her because the man taking my order should’ve made it clear to her that I specifically asked for an ICED coffee. So I thought ICED AMERICANO would «give it away». When she made my drink correctly, she flung/​slid it across the counter at me, and if I hadn’t caught it, it would have slid over the edge and spilled all over the floor. I should have let it spill so she’d learn her lesson and have to make it again. She has also been rude to my dad too. Getting snobby with him when he used coupons and such… THEY’RE MEANT FOR CUSTOMER USE. Also, I have seen the staff here dress very inappropriately for a coffee shop… Hooters T-​shirt, short shorts, random printed tops, fall-​off-​the-​shoulder blouses, and even pajama pants. Nope, I’m not kidding. This location has very poor customer service, they obviously are all trained by a moron who has no good taste in coffee, and the atmosphere is so bland and boring. The employees are passive with the customers. No quality interaction. This is the closest location to my home, and it’s a shame that I feel more anxious than excited when I walk through the door. I think I may never visit this location again.

I grew up drinking this stuff… high school days doing homework here and stuff. But it’s been awhile since I have been back… so recently we were in the area and decided to stop by. This is the only legit starbucks in Gainesville area. Service wasn’t that great because the barista was very crisp and unfriendly while taking our order… guess it’s been a long day. Other than that, our drinks were nice, cold, good and was out fast. No complaints there. Also, it seems that within the past year or so, they have added more chairs and tables and in exchange took out the sofas. They also put up fences on the outside chairs and tables. Overall, I love coming here whenever im back in town.

5 minutes after I ordered an iced coffee I heard an employee make the sarcastic remark, «Yay, we’re out of iced coffee.» I sat at the bar area and asked how long it would be to get my beverage and was informed that they would brew more and it would take a few minutes. Shortly after, iced espresso popped up towards me and got several spots on my shirt. The manager saw this happen and simply said, «Oh, that’s just espresso and water.» I told her that they shouldn’t put chairs so close if they’re not able to keep from splashing their customers, to which she retorted «We’re not the designers.» Yeah, I’m well aware. Way to show you care about your customers. Not even an apology.

I stopped in today to use the free wifi. I’ve always liked the atmosphere that Starbucks provides. There’s something calming about the sound of milk steaming and other people murmuring and laughing. However, the customer service was extremely lacking. The drive thru was busy and they were busting out coffee at a reasonable speed. However, as a cashier myself, rushes are no excuse to compromise on friendliness. My order was taken with no smiles, or warmth. Just an «ok» and «do you want a receipt?» They seemed friendly enough with a man I assume was a regular, but as soon as he left, the attitude turned cold again,
Still, my coffee was good and I have no complaints about the food. I’m particularly fond of the flat whites lately. I passed up on pastries this visit, but my usual favorites are the cheese Danish and the lemon pound cake!

Everything was made properly, but the customer service was lacking. We waited at least 5 minutes while the girl went about filling the coffee machines. It would have been nice to be acknowledged. Also had no machine to use out iPhone app. Everything was keyed manually.

There’s never an excuse for bad service. If I ask you if the cup of coffee that’s been sitting at the counter for 20 minutes is mine because I never heard my name called (the place isn’t that big), your response should never be, «I don’t know what does it say on the cup?» with the WORST possible attitude.
…especially if I overspend on your mediocre coffee and pastries.

Very slow and always a new staff. I come through the drivethru and buy coffee for the office. I ask about coffee they sell per pound. Total confusion. They don’t seem to know they sell it. They never know what they have or what just came out. Do they want to sell coffee anymore?

Although the sign on this location and online says it is open until 11 pm on Saturday, be warned. We were kicked out of this location at 10 pm on a Saturday. Looked at the hours on the door after we were kicked out: closes at 11 pm. Looked online after we were kicked out: closes at 11 pm. Photo of hours of operations sign is uploaded.

This location has very friendly staff. I remember I even got a coffee on the house because the associate messed up my order. :) The only thing I HATE about this location is how it is almost always freezing cold here.
Seating is fairly okay for a location of this size (somewhat small). There is a drive-​thru as well if you just want to grab some coffee on the go. The drive-​thru area is kind of located towards the back of the store, but it isn’t hard to miss because this Starbucks is wedged at the end of a mini strip of stores so you will definitely see it.
Parking is surprising not really a pain since this location is located on a hill (ish) among a few other stores along the strip. There is only one access path to get to this Starbucks because it is seated on a hill. If I’m confusing you, then it just means that you cannot access this location from the back side of this mini strip.

The Pumpkin Spice Latte that I got here seemed to have been made without any espresso. It looked/​tasted like a combo of milk and some sort of pumpkin flavored syrup. The «latte» was orange, tepid, and unlike (in a bad way) any Pumpkin Spice Latte I’ve had before… I had somewhere I had to be, so I didn’t have an opportunity to discuss my disappointment with the barista and request a different drink. Might give this location another try at some point in the future.

I really enjoy my mid day trips to this Starbucks! The staff is always friendly and talk to me while I wait for my delicious coffee beverage. I have really branched out at Starbucks in general and have tried so many new drinks and here are some of my favorites for you to try: Pumpkin Spice, Iced coffee with one pump classic one pump vanilla (tastes just like a latte but without the hefty price tag), Salted Caramel Mocha Frapp, White Mocha Frapp, Hazelnut Macchiato, and their Cool Lime refreshers. Wow, I’m going to need a coffee after this review :)

I had given up on starbucks until i moved to Gainesville Ga. Was Pleasantly surprised to find they don’t burn and over roast their coffee! The staff is all great and friendly as well. I am not a starbucks fan a crossed the board but this location is the best! Have not left with a drink that wasn’t great!

On a sunny day, I love me some iced green tea. But being from the Bay Area, I am not a big fan of it being overly sweet. Sweet tea is a big deal in Georgia. I completely understand, and I do not mock or judge…
I just want a grande iced green Zen tea with 3 pumps of classic. And I got exactly what I wanted, with a smile, and quite expediently!
My companion ordered an iced flavored coffee drink that looked like a shake and was declared quite delicious. It too came quickly and as ordered.

I’ve been through the drive-​in a few times and they are always sooo nice! Definitely a plus when I need an afternoon pick-​me up :)

A small Starbucks which is not the quickest, but caffeine is served with a smile. The drive-​thru is the best way to go since parking is shared with KiKu restaurant. Order the ICED Marble Mocha Macchiato if you want something different thas not on the menu !!