Cox Residential Digital Solutions Store

Dexter renewed my faith in getting some helpful information without jacking up my bill! I’m thinking he deserves a gold star at minimum!
Update 08 JUNE 16:
Marvin helped me today and provided a similar commitment to customer service excellence as Dexter and Kaylen did on two prior visits. The young woman, Ashley, who greeted me at the door was very cheerful and accommodating to evryone regardless of how badly some people treat facing personel, especially in an «evil corporate» environment. Which brings me to why I can’t give those other 2 stars to Cox Communications. They are somewhat evil, greedy, & generally ambivalent about their customers, particularly when it comes to service & value. There’s a lot of moving parts involved with their business model, everything from all the different profit centers (internally, business and residential), all the different vendors they pay plus a couple hundred other smoke & mirror items that make it hard to analyze, PLUS ADD in that the government is involved. Government regulations just add extra expense just for compliance, but unfortunately its a necessary evil. The new «mini-​box» for example is free for two years, I believe the purpose is a complaint driven regulation. Without it you won’t get HDTV signal on your new flat panel, and now the signal is encrypted adding insult to injury. I’m sure the hackers are all over that and will likely create new regulations for & laws that will make felonies for attempting to decode their signal. The consumer just needs more competition n so the market can adjust prices rather than monopolized utilities like this. It’s starting to get better with some solutions, but the availability isn’t even close to being adequate. So to sum it up, the employees that I’ve dealt with have been better than awesome and the only thing standing between Cox and a 5 star rating is Cox corporate-​not the folks who interact with the customers.

Awful schedule commitments. Have zero respect for people’s time or schedule.
Been paying for internet for a week with a total of 6 hours of actual internet connection.
Update: My review rating hasn’t changed. So, I paid for a self-​installation ($ 20). They shipped me a faulty modem. A guy had to come out once… it worked for those 6 hours. I had to have another guy come out, and he ended up switching out my modem b/​c it was a faulty modem. The rep on the phone said I would not be charged additional for the tech visit; however, I see on my bill that I was charged for a professional installation on top of my $ 20 (additional $ 50). Then, I call back and the current rep says the previous rep entered it in as a professional installation when she schedule.

Can I give it 0 stars? I tried to switch out my cable box today, and they gave me a complete lemon. Sadly, this is really what I’ve come to expect from Cox, and it was a mistake on my part to try to do this at the end of the day. Now, instead of having a cable box that was missing a few channels, I have one that doesn’t work at all. Thanks a lot Cox. Your company is terrible.

Cox Cable has the WORST customer service!!! Every time I’m on the phone with them the rep is super unfriendly and doesn’t even try to be helpful!!! They don’t even try to keep you with Cox. He was more than happy to just cancel my service instead of throwing offers at me to keep my $ 60/​month. It does add up you know! Idiots!

Long waits, but the cashiers (?) are friendly & helpful. I prefer cable over satellite because the signal doesn’t go out as often. I would like channels to be a la carte, but I don’t anticipate that changing soon. (I just hate paying for an entire TIER just because I like ONE channel in the line-​up)!
They have a drive-​up for bill payers (I’ve never used this). Looks convenient.