Windsor Point Retirement Community

I feel compelled to write this review.
My in-​laws moved to Windsor Point 9 years ago. At first the independent living apartment seemed very nice and spacious. During this time there were lots of items that went missing. It could be just lost somewhere in their apartment, but when they were moved to the assisted living area, more things went missing. As my in-​laws aged and needed more assistance, they were moved to nursing. Nursing rooms are dismal, at best. Even when we purchased new clothes and labeled them, most of their clothes disappeared and when we would visit, my in-​laws were dressed in unfamiliar clothes that didn’t fit.
Items missing (mom’s wedding ring and nice clothing) was one problem, but when bills would be sent directly to them, the staff would just put them in one of the dresser drawers. Since we lived out-​of-​state, we would get these bills until months later. That was a big problem. How hard can it be to notify the family that there are bills pilling up? The last problem is after both parents died, there was never a follow-​up call to us. We called after a few days to inquire about personal belongings only to be told that we are being charged every day that the personal belongings were not removed! Over a month has passed since the death of my mother-​in-​law and not one person has called to see how the family is doing.
I know that there are some very nice and hard-​working Windsor Point staffers, but I would never recommend this place. After 9 years you would think that someone would have cared enough to reach out to the family.