Damaged my car during shipping and denied me a claim even though a claim was started almost the day after with the dealership that I bought the car at. I sent them a personal email regarding the incident after the ordeal because the dealership suggested that I do so and they took the date of my email and said that it was too late for me to start a claim because it was 21 days later. Past the 15 day mark for a claim… the claim was started almost the day after you idiots. I sent an email as a follow up.
Scott L.
Place rating: 1 Tarpon Springs, FL
NATIONWIDEAUTOSHIPPING ALLSTATESAUTOSHIPPINGLLC EXPRESSTRANSLLC All 3 companies are the same. When in trouble they close shop and reopen up under different company. Same owners, officers and contacts. These car were dispatched to All States Auto Shipping LLC. While in transit the driver struck a low clearance railroad overpass and destroyed two Lamborghinis, two Ferraris and did major damage to two other units that was brokered to them from other companies. This company has cost my buyer over half a million dollars because of their negligence. Also two other brokers that had units on his trailer at time of the accident had damaged units as well, in which one broker was sued over this matter. The other broker paid out of his pocket to repay the customer for their damaged unit. This company was NOT insured at time of the accident! Mr. JR Stemple from the Whitemarsh Police Department handled the investigation. At time of the accident the cardboard taped to the doors stated the truck belonged to All States Auto Shipping with a DOT#2370130 and a MC#813101. They then removed the cardboard that was taped to the doors, it revealed that the name on the doors were Nationwide Auto Shipping with a DOT#1777233 and a MC#648711. The investigator stated that there were issues in the past with the carrier in which their authority was REVOKED by the US Department of Transportation/Federal Motor Carrier Administration on December 2012. At time of the accident the carrier was cited with eight violations. After the accident we learned that the carrier had no insurance on this unit and that we would be receive any type of payment for the damaged units that was on their truck. We have tried many times to contact the carrier by phone, Certified Mail which was returned to us. Our buyers/our company lawyer have tried many times only to get no response. We did learn in October 2013 that their authority had been REVOKED by the US Department of Transportation/Federal Motor Carrier Administration again! I was doing some research again on the carrier only to find out that they had opened up shop again under a new name of Express Trans LLC with a new Dot#2429395 and a MC# 837335. Please remember we have all the supporting documents to support these facts and are available to you anytime! We are also sending this to the FMCSA for their review.
Donald W.
Place rating: 1 San Diego, CA
Do NOT Ship with this compnay! I am a sales rep for Aston Martin and I sent a car from San Diego to New England speaking with the rep. Sarah. I was told I was the last pick up and the first drop to the ease coast with dated and a guarentee. My customer didn’t see his car for three weeks and nothing I was told happened. I am still getting requests to pay for the shipping even though I have given the company the customers billing info. They do not ever answer the phone and never return calls unless it is a new sale. I strongly encourage you to NOT use this company! Pay a bit more and have a better experience!
Dave P.
Place rating: 1 Boston, MA
Do not ever ship with them. They are so unprofessional, untruthful and deceiving it is ridiculous. I understand things can happen on the road but nothing should take 3 times as long as they promise. I am shipping my car from LA to Boston Currently. I was promised it would take 7 – 10 days(which is the normal amount of time it take and what all companies offer), however it is day 26 and the car is still not here. Here is what is happening: I was told shipping of my car from LA to Boston would be done in 7 – 10 days and the car has not arrived yet. It is approaching 4 weeks(it is day 26). The car left on April 24th. I was called on May 2nd that it will take longer than expected and that the car will be there on the 7th or 8th(it was scheduled to arrive on the 3rd or 4th of May). I then was contacted on the 7th that the truck broke down in Oklahoma on the 4th and the driver has some personal problems and has to fly home to California. Why wasn’t I told on the 4th the truck broke down Then I was told to expect the car on the 13, 14, or 15th of May and that I would get daily updates. I never once got a call after the 7th and had to contact them. I could not get a hold of them until May 11th. I was told the truck was in Tennessee and on its way to Virginia by night and was promised a call from the owner. Never got one. Earlier, on the 7th I had acquired the replacement drivers cell phone number and on the 11th @ 730PM I called him. The driver told me he had just left Oklahoma and was just one his way to his next stop; however I was told he was in Tennessee at 11AM that same day. They purposely lied to me and have been deceiving to me about the whole situation from the beginning. I found a review from a month earlier in which a customer went through an eerily similar experience( ) I was offered $ 300 off but I refuse to accept anything less than a full refund.