Pump It Up

Excellent place for having the kids’ birthday parties of all ages! They have awesome party hosts. The facility is clean and with many bounce options. Kids love to come here. I would highly recommend this place for regular fun and also for birthday parties!!!

Came to a birthday party here and I was very impressed. The staff were very helpful, friendly and lively! I love that they have small rooms with the inflatable bounce houses and slides so that only the party kids are jumping which makes it easier to keep an eye on the kiddos. After you jump in one room, they move all the kids to another room where there are more inflatable bounce houses. The staff also takes pictures of the kids while they are jumping and the pictures are displayed on the screen while the kids are eating. My child loved seeing his pictures on the big screen! We had so much fun, we’ll probably book our son’s party here!

My youngest 4 years old son was invited to a birthday party here (his first party in the United States after our move from Sweden).
First, kids had fun in 2 rooms with bounce houses and slides. The staff member was taking pictures while kids enjoyed their time. Then all guests were invited to a dining area which was nicely decorated. Kids had treats and watched their pictures on the screen.
The event was well organized. My son enjoyed it.

We attended a birthday party here and it was very well organized. The tots especially liked the bubble machine! I like that they had several employees taking pictures who also helped rally up the kids to go from one room to another. The kids loved seeing themselves on the screen. When it was time to go, staff helped bag up presents so the parents could see the guests off through another door and hand them a goody bag. It is well thought out process. There are a few areas that are not fenced out too well, so watch the little ones! I caught one kiddo sneaking off to the back where they store ladders and other supplies.

We celebrated my daughters birthday at the Frisco location last weekend. Staff seem to be clueless. I booked the extra Glow package. It was confirmed to me when I booked it over the phone, re-​confirmed again by the manager the day prior and confirmed again to me before the start of the party. I was busy setting up the meal room so I was not at the play area the whole time. While the kids were eating their pizza, I asked my husband if they did the glow. My husband said no. I asked the staff, and he had no idea. He went to the manager, and they looked at my file, and it was clearly there. They apologized and waived my balloon fees, but that didn’t really solve the issue. My daughter was expecting the glow and wanted it specifically and it didn’t happen.
At the same time, they didn’t have enough staff in the meal room. One person was serving the pizza and there are 29 hungry kids. There was another girl that was suppose to help but she disappeared. That same girl reminded us about the balloons, when 95% of the kids are already gone. We ended up taking home the balloons when it should have been brought home and enjoyed by the kids.
I love Pump It up, but I don’t recommend this location. Will definitely not be back.

Had my twins Birthday here last night. Making reservation was easy and communication with staff was easy as well. Basically just had to show up and bring the cake and some water. We got there 10 minutes before and staff met me almost opening my door for me. They unloaded the car and brought everything in for me. The manager explained the process to me asked if I needed anything etc. The two young boys got the birthday party fired up and basically ran the show the whole time. Those two boys had just as much fun as the birthday party did! They took 75 pics during the party and we bought them for $ 10. Perfect! They led birthday songs served the kids cake and pizza and even packed everything up and packed it in the car for me. I hope the boys want to go back there next year!

I’ve been here about 1,000 times. Living in the suburbs, it seems like there is always a kid’s birthday party to attend, and the majority of them are held here. I’ve hosted my daughters birthday party here several times myself. The first time went perfectly, this last time… not so much. First of all, I had some questions for the staff before I booked the party, but they are completely unreachable by phone. You have to send an email requesting them to call you back at their convenience. Ugh.
At Pump It Up, you may bring your own cake or dessert, beverages, but if you want food. they require you to purchase pizza from Pizza Hut at their set price (which is much higher than normal). Anyway, I attended a party here once and they were serving food, actual food that was not that overpriced Pizza Hut. Of course, I wanted to do the same. so that’s why I wanted to get in touch with them to confirm if I could. When the person returned my call they were very firm on the NO. Hmm. I wonder how that family had the food? Whatever. So I decided to order the pizza and requested for them to call me back at the end of that week to confirm, they never did.
My daughter wanted a «Frozen» themed party so I went all out and purchased the napkins, plates, cups, decorations, all that jazz. On the day of the party… I brought a tote bag with all the frozen party supplies in it. They instructed me to put it on one of their carts, which I did. Awhile into the party, we switched rooms to another jump arena and it was dark, they told us that the previous party had the glow package. They were having technical difficulties and couldn’t figure out how to turn the lights back on. They tried to turn it into a positive by telling me they were giving me a free glow package. HA. Not quite… glow packages deck the kids out with glow necklaces and such. It was just dark with a measly black light. After that, we went into the party rooms to eat and have cake. A little while into it, my daughter asked where the frozen cups, plates, etc. was. All they had up was my decorations, but they were using ugly yellow plates, napkins and clear plastic cups. I immediately asked the host and she said she would get back to me after she asked. She came back and said they couldn’t find them. What? So I asked another employee in the party room next door and he had no idea. I then asked the gal at the front desk. and she questioned if I even put them in the bag. REALLY?! What a disappointment.
My daughter had a blast with her friends and family and enjoyed her special day, so that is what counts. But for $ 400…you can see why I’ll probably never host her party here again.

This is the WORST place!!! It is ran by kids that r suppose to watch ur kids. They have no clue of what they r suppose to do. The helpers r not where they r suppose to b. Kids get hurt every time. Management needs to get their crap together and train these workers better. U will have a law suit no matter what is signed to try to prevent it. I will tell everyone that I come in contact with to say how crapy they r and I work with the public so it’s ALOT OF PEOPLE.

First off I am a huge fan of this franchise and have been to approximately 10 birthday parties in the Dallas location. (South Dallas)
The cons are that the parties can be expensive. I usually spend $ 80 for pizza for my guests, ~$ 300 on the venue (including the glow in the dark package), and $ 20 for tip. I also bring my own cake and candy bags to the venue. ($ 100)
The party lasts 90 minutes. The children enjoy 30 minutes in two large rooms followed by 30 minutes in the party room.
Your party assistant will take care of preparing your room, serves your guests, cleans up, and helps you pack up!
Parents just sit back, relax, and enjoy.
The party attendants take pictures of the party and the children enjoy a slideshow as they eat cake and pizza in the party room. They love to see themselves on a projector screen.
Overall, the experience is excellent and worth the money.
The only con is that the party attendants at this location did not interact with the children. They kept to themselves and talked to each other. I imagine this aspect of the party experience varies from location to location. The South Dallas location hires absolutely the best staff. I consistently see the staff working hard for their tip. The teenagers interact and play with the children to the point of exhaustion. You can tell they absolutely love to work there.

Pump It Up is a fun place for kids! It’s a very smart idea and seems to go over well with families. The concept is simple and seems to be targeted almost exclusively toward children’s parties. There are two huge indoor rooms filled with inflatable bounce houses, slides, games and more. Then there are several smaller rooms that are set up for eating with long rows of picnic bench tables. Groups go into the bounce room for an hour or more, and then when your time is up, you are shuttled to the second room to eat, enjoy refreshment ect. Kids get all worn out first and then recharge on snacks, cakes, ect. Pump it up serves pizza hut pizza but its pricey. Overall a fun and simple way to have a party for kids and not have to worry about clean up after.