Palm Beach Tan

Mercedes was a very good salesperson. She showed me all around the salon and explained the bed I was going to use thoroughly. She went into detail about the difference between lotions and helped me pick the right one. She was very friendly and energetic. You have a great employee and it’s nice to see a smiling face when I return each time to the Friso location. The beds were clean and the bulbs were fresh.

I’ve avoided this location for over a year because of the bad Unilocal reviews but overall I think this place is fine! My bed was clean, there was no wait, and the staff member was sweet. They didn’t try to up-​sell me on lotion or upgrades. I’ll definitely head to this location again.

I wish I could chime in to a lot of the comments on here. I’ve had the same similar experience as a lot of people on here. Logan is extremely rude and passive aggressive. I am a platinum member. I bought what he recommended, but he tries to sell me something every time I come in, which is several times a week. He was so rude when I declined. To make a long story short. By far the rudest and most passive aggressive staff ever! He made me feel like crap when I came in today when I’ve always been polite. They just hired a female version of Logan. She was equally as rude. I wish I knew her name. To everyone on here, any recommendations of another tanning company?

Horrible customer service. I suspended my platinum membership in June paying the $ 7.50/mo in the meantime to basically hold that price. Went today to start my platinum again to be told I had a $ 94 balance. When I asked why I was told she didn’t know «the computer doesn’t give us a reason or explanation of your balance». So I said «basically you want me to pay you $ 94 and you do t know what that’s for?» She said my platinum was terminated by someone and the computer would not allow me to tan until the $ 94 balance of? SOMETHING? was paid. Anytime I e ever spoken with Logan he is rude and condescending. I saw this duty him with 2 other customers previously. A poorly run business with horrible and incompetent staff. From the looks of other reviews– this is quite common. I’m sure losing me as a customer will be a non issue to you but I can assure you word of mouth may.
Morgan from PB Tan called me today to ask about my recent issue with this location. Once I explained it to her she was able to fully explain the «balance» I had and why. She apologized for how it had been handled and was able to rectify the situation. Whether the attitude of the staff will be as bad as it was before, I don’t know but I appreciate a company who values their customers enough to take the time to at least try to make things better. Thank you Morgan for that. You took the step to make me s happy customer so I will now return as s customer to this location

My wife has had a membership with the Palm Beach Tan on Preston Road in Frisco, off and on for the past eight or nine years. And she always has had a difficult time cancelling her membership without the company billing her for the another month.
It’s always «Oh, you’re too late to cancel for the upcoming month.»
Why?
It’s amazing how Palm Beach Tan’s staff can sign her up for a membership with the lightning speed and bill our credit card instantaneously.
However, when it comes time to cancelling your membership, then it becomes a difficult process and a goat rope.
I just don’t buy their excuses that she missed the cutoff to cancel her membership without getting billed for another month. I can guarantee you that if our credit card didn’t go through for a particular month that Palm Beach Tan would immediately notify her that her membership was suspended until she paid up.
They are just down-​right unethical, and it’s probably the main reason that Palm Beach Tan is not a member of Better Business Bureau. If they belonged to the BBB, then they would be held accountable for their unethical business and shady practices. Their Coppell location has 14 complaints, four of which concern their billing practices.
My advice to anyone remotely interested in a two– or three-​month membership to Palm Beach Tan is to cancel your membership immediately after joining, because that’s the only way you’ll be able to get out of your contract without being overcharged and ripped off.

I have been a plan beach member for 6+ years, and while I love palm beach tan I would avoid this location at ALL cost. Just to give you a little background I pay $ 100 monthly to tan at a «platinum level» and receive nothing more then the worst customer service ever and a level 5 bed that has had a bulb out for ever two weeks. This is not what I expect when I pay a good amount of money to tan. This poor facility is ran by a bunch of queens that need to go back to customer service 101. Recently when I went to cancel my notice I told the gentleman that and he just said okay!!! Being that I work in a customer service industry I was expecting a reaction more along the lines of «oh no! Why are you leaving? Is it anything we did? Or how can we get you to stay? «but instead I got okay no biggie remark. Last but not least I’ve over heard the manager (I believe his name is Jon) out right yell at a customer over phone. Tsk tsk Jon your supposed to be a leader. Anyways– when I do eventually restart my membership I will drive the extra 5 miles away to a different location to avoid dealing with the worst customer service in my life, and I hope everyone else who reads this entry does the same! :)

Logan is a very arrogant little man that is very degrading to people. I quit coming here because of him.

Insane greedy overpriced! Seriously, what db human being would pay as much as they are asking for spray tanning?

Very disappointed. I’ve been tanning with palm beach for around 8 years and just tried this location because I’m with in walking distance of this location. It started with an insincere greeting followed by a scoff when I told Ryan at the front that I had an Australian gold product I brought with me to tan and that I wasn’t interested in buying any. Then he took my name and asked if I wanted level three which is what I’m currently using and I told him yes, then he put me in a level one and didn’t even ask how many minutes I wanted. I’ve never complained on a business before but I felt that the interaction was condescending and deceitful. On top of it all the «white towel» that was on the bed was dingy and had black eye make up smears on it. I don’t think the sanitation standards are being kept up to par at this location, which is a shame since its in a nice area of town. Next I’ll be calling the hot line!

Never had a problem at Palm Beach & their selling. I have been tanning since I was about 15 & I still use Body Drench… anyway, just tell them no. You have lotion, etc. I pay 100.00 roughly monthly… I’m probably locked in & I never paid for a spray tan. I love the tan points & just used mine to buy headbands… I moved here in 2012 & tanned at all locations & they are pretty consistent. You go in, tan, & roll.

I’ve had a membership for almost two years, and hardly ever use it – mainly because it’s so incredibly frustrating to have to fight off the high-​pressure sales. After a long day of working with clients of my own, the last thing I need is some kid condescending to me about how I’d basically be «crazy not to buy x-​y-​z package». I usually try not to purchase product from tanning salons either, because the markup is well over 150% (and that’s not an exaggeration), and I can purchase the same name brands directly from the distributor, with my license. In spite of that, I STILL occasionally fall prey to the used car salesman tactics, mainly because I don’t have the energy to defend my stance on why I don’t want to buy their overpriced lotion.
I’ve yet to visit this store and not be put in a bed with either burnt out bulbs or broken glass on the facial tanners. Most of their beds pop and creak like they’re going to fall apart at any second, while in use. Kind of unnerving when cocooned in a device emitting UV radiation.
The clencher was my visit today and the main reason for this rant. The ONE time I visit the store and actually want to make a purchase, over and above my package plan (ONE spray tan, I might add), I deal with Cheap Suit trying to sell me 4 for the nominal price of $ 150. Are you kidding me? Then he tries the ‘2 for $ 80′ approach and finally irritates me to the point I have to EXPLAIN and JUSTIFY why I only want ONE session. His reply: «You mean to tell me you’ll only use one spray tan in the next 30 days?» Yes, sir – that’s exactly what I’m saying. After much huffy attitude, I finally convince him on the one session, to which he still tries to sell me a spray tan primer. Fine. Whatever. Just please stop pushing me. Low and behold, however, I present the debit card I’ve been using, for the past TWO YEARS, to not only pay for product, but my monthly fees are drafted from said card, when I learn, «it’s their new policy, they can’t accept it unless the cardholder is here to sign” – the card is in my husband’s name. He was present when I first signed up and they have his signature on file. I reached my boiling point when Cheap Suit actually had the nerve to ask me to go to an ATM and withdraw money (and pay a fee!), just to buy the same service, at the same store, using the same method of payment I’ve been using all along.
Absolutely ridiculous! As soon as I can find a decent store that isn’t affiliated with Palm Beach, I’m out. Hooray, capitalism.

My wife was pressured hard by the management of this facility to buy a package. She just wanted out of the store because every time she said «no thank you» to $ 200+ monthly packages… the pressure increased. When I called to speak to the person to discuss the matter, the male manager on duty got angry and talked over me when I was trying to discuss the matter with him. I told him I wanted to discuss the matter with the corporate office and asked him for his name… he hung up on me. I decided to leave it there. Based on other reviews, I’m wondering how long this place will last. Sad because its a great location for my wife.

I have already complained to corporate about this situation earlier today, but felt like fellow Unilocalers should be warned:
I went to buy a single spray tan a few months ago. I was told my the Frisco store manager that they were running a special for 3 tans, which I initially declined due to frequently traveling. I was worried that I wouldn’t be able to use the tans in an adequate amount of time. The manager then told me that they «don’t expire». With that being the case, I decided to buy the 3 spray tan package.
Today, I went to the Plano Legacy Village location to use one of the tans, and was helped by their manager, Colby I believe. He told me that the tans DO in fact expire, but called the Frisco store to try to fix the situation.
Not only did the Frisco manager refuse to fix the problem, I have yet to be able to get a hold of him after numerous attempts today.
Due to my dissatisfaction, complete waste of money, and the feeling that I was basically lied to in order to make a sale by the Frisco manager, I would have had a terrible perception of Palm Beach, and likely would have never returned.
However, the manager from the Plano Legacy location (again, I believe it as Colby) was so helpful and understanding, I will be continuing to take my business to their store. I genuinely hope that his excellent customer service is rewarded, and that the issues at the Frisco store are addressed.

The young male manager who pretends to work here is a total prick. No wonder all three times i have gone here it is like a ghost town. I asked him for a short term package like a week or a package of a couple of le el 3s or level 5s as i dont go often. Be said they didnt have any packages like that and only wanted to push membership down my throat. Mind u know one was there. ghost town. at 6:15 on a busy night. next day i went back and a younger guy said sure and hooked me up with a level 5 and spray tan package. I did the level 5 and then when i went back the next day the same prick manager was there. i asked him since not one person was there if i could switch out my spray tan for another level 5 real quick being
no one was there or using the level 5 bed. He wouldnt assist me nor work with me at all, as he was too busy texting on his phone on the couch. This is a manager mind u who obviously doesnt care about his customers… or lack thereof. He should be fired. The level 5 bed even costs less than a spray tan. He is a bitchy queen who needs to go to management school and learn how to treat the few customers he has left. F. ing lil bitch.

It’s very rare that I EVER have a complaint about a palm beach tan. I have gone to palm beach for years. One of the reasons I love palm beach is because they usually have a great product and wonderful customer service. However the one on Preston was not my normal experience.
I went to this one tonight because The one i usually go to was already closed.
I used the mystic tan tonight. I went in and added a triple bronzer like I always do. The lady working asked me to put my own cartridge in. While the machine was spraying me I noticed it was very wobbly. It missed different parts of my body. Usually when I come out my hair net is brown and the bottom of my feet are brown from the bronzer, just the way I like it. When I got out, nothing was brown. I thought maybe it was the machine or maybe the lady didn’t mix the triple bronze booster in well enough. I went to front desk and told her the situation. Her response was «You look darker to me.» I told her that I’m usually much darker after the mystic. Her response «my manager used the mystic this morning and she was really dark a few hours after.» Well it’s Saturday night and I don’t want to wait a few hours to be darker. That’s why I get the triple bronzer boost. I like instant gratification! Lol Then the phone rang and a little girl and man came from the back. I realized she was probably trying to get out quickly as it was close to closing time so I just left still white. :/​/​/​
I will deff make the drive to the sunless one or the one in mckinney tomorrow. I still love palm beach tan I just won’t go back to the one on Preston.

Love this location! Very convenient to everything on Preston, as well as my apartments.
I am new to the area and so I used a free trial for 4 free level one bed tans. When I came in to redeem it the manager was very friendly and did not try to push me to immediately sign up for a membership– which ALWAYS happens at tanning beds.
The level one beds are actually pretty nice and I got a decent base tan from my sessions in there. I only went about 15 minutes (out of the max 20 minutes). But I also tan very easily/​well.
Only downside is there is literally ALWAYS a wait for beds. I have even driven past a few times and skipped tanning because I could see how many people were in the lobby waiting. I usually have only had to wait about 5 minutes, but on one occasion I did way 28 minutes for a bed (I was quoted a 15 minute wait) — which was just ridiculous! I’ve seen other people enter the salon and leave based on the waiting time alone, which is disappointing.
Other than that, the staff is always friendly, and very knowledgable! They have a nice range of tanning lotions and products available also!

Slow and awful customer service.

Super Friendly Staff and slmost always never a wait. I love this location!