McKee’s Pet Place

We have been using McKee’s Pet Place for about 3 years – our dog, Ruger, LOVES this place and all we need to say is «day-​care» before we get in the car and he goes bonkers! We have never had any incidents here and always know that Ruger is well-​taken-​care of and well-​loved by Kim (the manager) as well as the other staff. It’s such a comfort as a pet-​owner to know that our dog is getting attentive care and being loved on whether he’s being boarded or is just playing for the day.

When we took our Golden retriever, Logan, he loved the people and was so excited to go each time. He had history with McKees prior to adopting him, so leaving him there always eased our minds when we had to go away. Upon picking him up he was always reluctant to even leave. the people knew him and loved him. that changed the last time we took him. he came home covered in bloody scratches and cuts on his ears, neck and face. Clearly he was attacked and they never let us know during play care.
We figured, despite this, that we would give them another try, his experience was always so positive. We scheduled a suite two months prior to our vacation, this past December. Upon calling to confirm they lost our reservation. the people didnt care, they saw the mistake, but never attempted to fix it and gave attitude when we tried to push for the suite.
We also have a 12 lb puppy mini Boarder collie/​German Sheppard mix. we wanted to pay for play care again, but were told the puppy, who is a total of 12lbs would be placed with the big dogs and not the small dogs because he was a «bigger breed» dog. We thought this is was absurd, especially given the obvious lack of attention given during play care Logan experienced last time.
We ended up calling other places as well as multiple pet sitters and all of them said this was terrible to put a 12lb dog with the adult large dogs.
Needless to say, McKees has lost my respect and business. something has changed there, the people are rude and the well being of my dog is no no longer important.

My older dog has boarded here and my younger dog goes to play care. The staff is incredible and attentive.

My dog Harley loves it here! He went every week when he was a puppy. We’ve moved from Frisco but we love McKee’s so much we make a trip to take him when we can!

Wonderful place! I have a pup with horrible skin, multiple allergies and high anxiety that has stayed multiple times without any concerns. The last boarding he had developed a rash. I called to inquire about any changes that may have been made. The manager promptly returned my call and spent quite a while on the phone with me trying to rule out any possible causes and reviewing all the notes made during his stay. It was very apparent how organized this facility is ran as a business and the true concern that she demonstrated was very impressive. We concluded that this is more than likely an anxiety issue and she was very helpful in discussing and creating a plan for my fur babies next stay. I highly recommend McKees

My dog has been going to McKee’s once a week for daycare for the last year and a half. He absolutely loves it there. As an only dog, I think it’s a great way for him to regularly socialize with other dogs. There are separate areas for small dogs and big dogs. My dog is a corgi and loves to play with the big dogs in the large yard. We also use their boarding and grooming services. They’ve always taken great care of him! I especially like that I can request he is groomed before I pick him up from boarding and that they offer half-​day day care + grooming so he doesn’t sit around in a kennel waiting to be groomed like at a regular groomers. He gets to play all morning until they are ready to groom him in the afternoon. When we pull into McKee’s parking lot, you can see how excited he is and he basically drags the staff towards the play room when I drop him off!

Our dog was killed by another dog while playing under supervision in the big dog yard. He died 2÷20÷2015. This has been devastating!

Horrible place! I brought my retriever there for daycare and they ran her playing ball on cement till her paw pads wore off and were completely gone and bloody. She screamed with every step. I brought her to the Vet and they bandaged all 4 legs and gave her antibiotics and pain meds so she could walk to go to the bathroom. I called McKees and they said it was normal wear and tear and they would not pay. What dumbasses! It takes 5 seconds to look at her paw pads to know they should stop playing for a new dog. My neighbor told me the same thing happened to her dog.

Great service and friendly staff. I have a huge golden named Buster and he loves this place. I think if he could live there he would. He loves the grooming and doesn’t mind being boarded there either. The staff love him too. No wonder he doesn’t ever want to leave. I have been highly satisfied in the care and attention he gets. They are the best I’ve found and I’ve been using them for the past 5 years.
BTW whenever you board your dog anywhere make sure your dogs Bordetella vaccination is up-​to-​date that’s kennel cough for dogs. This vaccination should be done every six months. Not having this important vaccination your dog is always susceptible to kennel cough no matter where they are boarded.

Ca$h & Bella are an active GSP breed & need lots of interaction when Mom & Dad go out of town. McKee’s is very clean, friendly, attentive, knowledgeable of our breed and treat Ca$h & Bella like we do… our babies! Their amenities are outstanding with various kennel runs, lots of outdoor play space, a shaded doggie pool, and indoor play room. We’ve never had an incident & will continue to bring Ca$h & Bella to McKee’s!

Don’t listen to Tia R. She’s an idiot and a negative picky one to boot. Just read her tips and reviews.
I occasionally work in Frisco which is how I found this place. For years I’ve dropped my dogs off for doggie day care b/​c they have a big yard and pool for my lab as well as a separate room and yard for my little squirrel dog. I’ve also boarded both here for multiple nights with zero hesitation.
The mgmt staff is great, the prices are fair and I like their sweater selection they have for my little dog during the holidays.

I boarded my two cats in the cat suite for several nights. The upside was that the enclosure was roomy so they had enough space to stretch and jump from ledge to ledge, and it had a window. The staff was friendly.
I was not impressed with the cleanliness of the cage prior to leaving them. There was still remnants of litter and hair from the previous resident. The cat tree was supposed to placed in their suite but it was extremely hairy and dirty so I asked that it be cleaned prior to it being put in their cage. It was never put in their cage and when I came several days later it was still sitting in the same spot— dirty with hair and dirt all over it.
My cats looked pretty miserable but that is probably because cats in general don’t get time outside of the cage at this facility. They are social and the isolation was tough on them.
My cats usully board at Cat Connection which always gets my 5 star rating but they were full, so I had to settle.
If in a pinch again, I would feel comfortable leaving them at McKees for a night or two but no more than that.

We’ve used McKee’s since they opened and have been satisfied with the exception of the last two times we boarded our dog. Now, we will not use them unless we are desperate. The last time we boarded our dog, she contracted kennel cough and ended up spending a ton on vet bills and medicine. The previous time she was there, she caught an ear infection which also cost a bunch. Both illnesses made our dog seem like she was uncomfortable and in pain. When she had the ear infection, we called McKee’s and the response we got was that it is common for dogs, which left me feeling like they did not really care about improving their facility. We didn’t mind paying McKee’s higher prices because we liked their amenities. However, if they cannot keep their facilities clean and prevent dogs from getting sick while there, they will never get my business again. It is a shame because our dog loved going there. Good thing we found another place where she has never gotten sick. They don’t have the bells and whistles, but at least this other place doesn’t make our dog sick for weeks afterwards.

My wife and I really love McKees. The staff always recognizes us and our dog Mandy. They love what they are doing and the office has the small home feel to it rather than a business. We trust McKees and use both their grooming and boarding services.

Very, verrrryyy conflicted on how many stars to dole out here. We have used McKee’s for grooming and boarding. This is our «backup» boarding place when the vet is full.
McKee’s is expensive for boarding. Prices start at $ 28 for the «bare bones» accommodations. If you want to give your dog thirty minutes of play time, it’s an additional $ 10 per day. This annoys me, because our vet’s office charges less per night, AND includes complimentary play time multiple times a day. McKee’s price structure really adds up in a hurry. The staff seems generally caring, and the facility always appears to be very clean from what I have observed. They do have an awesome play yard, complete with a shallow swimming pool, which my dog has no interest in. Go figure!
My most recent experience with the grooming department is what gives me pause.
I have been using Deanne for grooming for two years now, and I have always had a wonderful experience. She does a wonderful job shaving down my chow/​border collie mix, and her rates are very reasonable. She knows exactly how I like my pup clipped, and I am always impressed with how good she looks when I pick her up.
My most recent experience was very different. I want to preface this story with the fact that my dog has got to be one of the easiest animals imaginable to groom. She is elderly, and just sits there and doesn’t move throughout the process.
On our last boarding visit, Deanne wasn’t working. A well-​meaning employee convinced me to give «Missy» a try. I agreed to give her a go. Fast forward to pick up… Missy brings my dog out to the lobby, and informs me that there was an «accident». She proceeded to show me a three inch gaping gash sliced in the middle of my dog’s chest. She stated that my dog must be «thin skinned», and said that she had tried to close the cut with «skin glue». I am not a veterinarian, but one look and it was completely obvious that the «cut» needed stitches or worse. I was shocked and taken aback I was that I did not receive a phone call to inform me of the «accident»; Missy did not report the incident to management, and to make matters worse, I had already paid my bill and left a tip by the time I was informed of what had happened. Off to the vet we went… and we left with four staples in my poor baby dog’s chest. Upon further inspection, I was horrified to discover that Missy had (inadvertently?) removed several large skin tags I had been monitoring on my dog’s head and torso. You know that had to hurt.
Nobody called me to follow up on this incident. I had to phone McKee’s myself the next day and leave a message for the manager, Stephanie, to receive a follow up call. Once the manager actually called me back, she was extremely apologetic, embarrassed, and accommodating. She did end up refunding the grooming, returning my tip, and ultimately, she offered to pay for our vet bill. Though I should not have been the one to initiate our correspondence, Stephanie took all the right steps once we talked in order to make amends for this incident.
Based on the manager’s willingness to salvage our relationship, and my five-​star-​worthy, past positive experiences with Deanne, I feel like it’s fair to give McKee’s 3 stars. I will continue to use Deanne for grooming– I mean, none of this was her fault. In conclusion, the entire reason I felt compelled to post this review is to issue a warning about entrusting your pet to Missy. As I stated before, my dog is very easy to work with, and I’m just trying to imagine what could have happened had she been a less cooperative participant.