Lone Star Walk In Tubs

My elderly mother purchased a walk in tub from Lone Star Walk In Tubs early 2015 due to her having broken her second hip in two years and having a hard time getting in and out of the shower. In June 2015, we discovered a leak above the tub. Originally thinking it was the a/​c overflow pan, we contacted an a/​c contractor. They came out to discover it was actually from the tub installation and the rerouting of the plumbing. We contacted Mike K and he sent out his new installer to take a look at it since the original install guy was no longer working with him. The new install guy said it was a shoddy install job and if it were him, he would fix the plumbing issue and make it look more professional as the other guy had left the shower spiggott and the on/​off valve on the wall that it was originally on. This looked like crap but the install guy told my brother, who was living with my mother at the time, that it was the way he had to do it. We requested Mike to make right on the situation and he never did. We contacted the manufacturer of the tub in NY who also said Mike should make the repairs. Mike’s advice was to contact our insurance co who could subrogate to his insurance co. He also said we needed to contact the initial install guy. We did and he said the warranty was with Mike’s co, not his. After getting the run around on several different occasions, we had the work completed and my mother was out of pocket over $ 1000 plus dealing with contractors, wet carpet in the bathroom, mold growing, sheetrock repairs, etc. He was a smooth talker when it came to selling his tub, but certainly wouldn’t stand behind it. If you are considering purchasing a tub from them, I would think differently. My mother thinks she was totally taken advantage of due to her age. Working in customer service all my life, I have never personally dealt with such slime.