EmbroidMe

Needed some beach towels embroidered with names of my out of town guests who were visiting. I balked at the $ 20.00 per towel (just the embroidery — I furnished the towel) but decided to go ahead. On the day promised, (Friday) I got a call that my towels were ready — BUT — they made an error on one of the names. To correct this, they ripped out the stitching and re-​did it, and they said you could «kind of tell» on one of the towels. Asked if I could come in to see what I thought. Oh, and by the way — we are not open on weekends. GREAT. Well, since my company arrives in a couple days, let me stop what I am doing right now and come over. Arrived at the store, took a good five minutes to be acknowledged by the young man sitting at one of the back tables. When I told him my name, took another several minutes to locate my screwed up order. (He also appeared high… but whatever). Sure enough, towel underneath the new stitching looked marred and spotty. I am giving 2 stars because they did offer to not charge me for that one towel. What choice did I have? Don’t have time with company coming to run all over town for a new towel and bring it back for a re-​do. Oh, but that wasn’t a possibility anyway, because they don’t work weekends. I understand mistakes happen, but calling at the eleventh hour to fess up just doesn’t cut it for me. Won’t be back.

Super accommodating staff and reasonable prices. I have the embroidery on all my business shirts done at this location. I’ve found that the staff at this store really go the extra step to provide me with the information I need to make good decisions about what I want. It is a busy store but they are very good about communicating on timing and delivery schedules. The staff and the store location make EmbroidMe Frisco a no-​brainer for all of my embroidery needs.

Overpriced and terrible service!
I paid $ 20 to have a 5 letter name embroidered on one stocking. I took in an existing embroidered stocking and asked if they could match the size/​color/​style of the font and they said «absolutely!». When I picked the stocking up the next day the woman pulled it out of the bag and much to my dismay the color and size of the font were wrong. The color isn’t too bad, it is a close enough match, but the size of the font is twice as thick as the example I asked them to match. The woman asked, «does it look ok?» to which I answered, «Um, no! It doesn’t match.» She put the stockings back in the bag and said «Have a nice day». WHAT?!? I was extremely exhausted and not in the mood for a fight so I took my bag and left.
I will NEVER return.