Dr. Cell Phone Repair Center – Frisco

This place is the worst! Do NOT USE THIS repair center. Both my husband and I have had our phones repaired here (if you could call it that). I dropped my brand new iphone 6, cracked the screen. They replaced it, but messed up the LCD screen, had to replace that, however when they did that they messed up the proximity sensor and they will not admit they did this. After two additional trips to try and get them to fix it AGAIN, they will not even look at it. I’m having to spend more money to replace the phone. My husband has also given up on his repairs. He now has a phone where he can’t hear his calls, he’s been back 4 times. STAY AWAY.

Took my daughters phone in (iPhone 6) that she dropped in a cup of water. Originally thought this couldn’t be fixed. Took in and they charged $ 29.99 to access whether repairable or not. They basically open and dry everything off. Fortunately it was but needed new sensor and screen. $ 29.99 fee gets applied to repair cost if repairable. My thinking was worst case it’s not repairable and I lose 29.99. After accessing they called to advise what repairs were needed and cost for that for you to approve work on. I did. For about $ 150 all was done. Excellent work. Very professional business.

Took my iphone 6s there to get screen repaired… I was quoted that it will take up to 2 hours to replace the screen as there were many phones waiting… Chase saw my urgency and stated that he will put me in front of the line and it will take 30 mins… after 30 mins my phone was ready but the fingerprint function didn’t work… after Gabriel tested it he stated it will be another 30 minutes to fix the problem of the faulty screen… after the additional 30 mins (now an hour later) I received my phone back and unfortunately it still is not working correctly… the texting key pad is off and every once in a while the screen has a mind of its own and randomly goes from differently icons and functions… I call back today to express the malfunctions and instead of apologizing and sounding concerned Chase started defending their work and the Gabriel was the manager… He also stated that they were rushing to get the phone ready for me… had I known that rushing equals non quality work I would have never mentioned that I was in a rush.
The next day I called iCracked and they not only sent someone to my job to repair my phone… they also sent someone that was well qualified… Please note that if your phone malfunctions do not waist your time with Dr. Cell on Groupon but go with someone who is actually qualified. Hunter at iCracked was amazing.

I am paying the price for not reading reviews of this place. I brought my laptop in for a malfunctioning screen on 01÷20÷16. The laptop repair specialist was nice and professional at the store and explained to me what may be wrong. A laptop «diagnostic test» cost $ 50, to which I foolishly agreed. I was told that they would call me the next day at the latest; I did not receive a call until back and had to call them two days later. Apperently it was a videocard issue, which they were going to order and replace for an additional $ 25…sure.
I did not hear back from them for another ten or so days. When I did finally get a call, it was that «the videocard repair didn’t work, it must be your lcd screen.» Pop another $ 140 on the $ 50 that I paid for that. The laptop is a roughly two year old Toshiba satellite, a decent mid-​tier laptop. The guy on the phone, not the specialist I spoke with before, is now a Toshiba expert. He says that «these Toshibas are prone to bend and the screens go bad.» Weird, I had an old Toshiba satellite that lasted me six years before I replaced it. Because I am prone to making bad choices, I said «go ahead and scam me for more money, please.» That was roughly two weeks ago, or, two weeks after I dropped my laptop off.
Let me also state that I have not yet received my laptop. Today is 02÷19÷16, a day shy of a month that these «experts» have had my laptop. During my lunch break, I finally called them after I realized how long they have had my computer. They guy’s response after asking my name was «Oh, uh… yessir we finished repairing it, like, twenty minutes ago.» When I inquired as to why I was not called he says «Uh, yes, he (the laptop repair guy) was, uh, going to call you later.» The guy got a bit defensive when I asked to speak to a manager. The manager was also very dismissive. Later today, assuming I get off work and am able to drive to Frisco in time, I will finally get my laptop back. The manager is giving me a discounted rate, I’ll only owe them $ 108 or something close to that after taxes. Hooray. After a month in rehab, this laptop better work. Also, don’t make the same mistake that I did. I should have been smarter and sensed that I was on the hook and getting reeled in. If I could give zero stars, I totally would. Please go elsewhere!

Worst customer service ever. PLEASE DO NOT SHOP HERE! Screen broke one day after replacement! They didn’t warranty any of their work! They use after market replacements but still charge the same as the Apple Store! Please do yourself a favor and just get it replaced by ppl who know what they are doing!

Popped open my phone screen while exiting the car. It worked still, but a second hit (caused by a rambunctious little puppy who bust a Dale Earnhart move in the kitchen after hearing the ice maker… consequently resulting in a second crashing of the phone to the floor) resulted in a black screen that just… persisted. The phone itself was still working… I could answer calls paired in my car and on my macbook… there was just no phone screen.
A very non-​pushy AT&T team member suggested I try Dr. Cell Phone before purchasing a new phone, so I did. I explained what happened to Dr. Cell Phone’s team member and was told that the phone could be fixed in 15 – 20 minutes for about $ 120; I paid it and decided to go grab a bite to eat and then come back. I came back in 25 min and was essentially told that more stuff was wrong with my phone. «Could be the battery… might be the motherboard…» They kept working on it, and I sat and waited. Eventually I was told that these new repairs were not included in the $ 120 that I’d paid. It was suggested to me that I go to AT&T at one point because they weren’t sure whether or not getting service was indicative of a phone issue, or a service provider issue.
So I just paid $ 120 for someone to hand me my phone back with a new screen, but a phone that is essentially still broken and won’t work?
He responded that the $ 120 was for the new phone screen which they had to put on my phone anyway because they had no way of telling I would need additional repairs. Mind you, I’m paraphrasing here, he didn’t clearly articulate it as I’m presenting the information… but I still managed to understand what he was trying to communicate. I calmly replied that I just paid $ 120 for someone to essentially hand me my broken phone back… still broken. I went on to express that I do understand it might be tough to accurately determine what is wrong with a phone when it won’t turn on. BUT, I should not have been quoted a price and charged with the promise of a fixed phone. I went on to communicate that I would have been fine with paying some sort of «diagnostic fee» that could have been applied toward the cost of repair should I decide to proceed with repairing, however that option was not given to me.
Now here’s the kicker part of the entire experience… as I’m standing there engaging with one employee… another guy comes to the storefront, crosses his arms in a defensive stance, and proceeds to stair me up and down. Guys, seriously, wth? Is he a bouncer? Am I supposed to be intimidated? Based on this act alone, the place deserves negative 5 stars. It will never be okay to act in such a deliberately intimidating way to a customer… to anyone.
After a minute or two more of standing firm and requesting that the new screen be removed, my old screen be put back on, and at least a partial refund be given, I was told, «I’ll have to call my manager.» I grabbed a seat again and proceeded to wait. Would you know… that during this waiting time, I heard another employee explain to another customer that they do have a diagnostic fee that they charge (aprpox $ 20 or $ 30 I can’t recall); this employee provided that customer with all the details… none of that was offered or explained to me.
After more time had passed, I was given my phone back, charged a diagnostic fee, and refunded the remainder of my money. The entire ordeal took about 1.5 hours (I ended up being late to my cousin’s flute recital because I ended up having to go back to AT&T). I can’t recommend this place. The only reason why I’m giving them 2 stars is because they did right the wrong in a way that I’m fairly okay with; and because I heard another customer state that she uses them frequently and they provide good work.
Please be sure to ask questions up front, read the agreement before you sign it, and be firm when you’re not satisfied or something goes unfairly awry.

I am not a happy customer. Don’t go to this store unless you are interested in getting scammed.
The Frisco store «replaced» the charging port on my Samsung Galaxy S4 with another USED charging port that was just as bad. Yes, I can get the phone to charge now IF I apply slight pressure to the Micro USB connector but it doesn’t work on any USB cables I have without having to do that. The tech at the Frisco store said I have a bad cable. But that is not true because all the cables I have work with my Galaxy S5 and other devices and none of them work with the «repaired» Galaxy S4. Yes it works at the store with the tech’s aftermarket USB cable, but if it won’t work with the OEM USB cable and charger that originally came with the phone then that isn’t a satisfactory fix.
Furthermore, I left the Frisco store pissed off and decided to go to the Sprint Store to have the charging port repaired with a BRAND NEW part (not some other piece of shit from some other parted out phone you’ve salvaged). Sprint would have changed $ 75 too, but they won’t change THIS ONE because the charging port I now have in my Galaxy S4 is so corroded THEY WON’T TOUCH IT!!!
ISN’T THAT GREAT???
Picture of the charging port attached, in case you were curious. I suppose the $ 69.99 price you advertise «including parts» doesn’t say anything about it being a new part. Very sneaky.
Now I have no choice but to invoke my SquareTrade Warranty. I’m owed a full refund from you, and that doesn’t even cover my aggravation and time spent on this fiasco.
«Not a happy customer» doesn’t begin to describe it.

My iPhone wasn’t ready when they said it would be (had to wait another 25 min), had to send it back because the screen was popping up and not sitting flush like it should when I finally got it. If it was just that, not a huge deal since the new screen looked great once it was secure.
My 1-​star review comes because they wouldn’t honor the $ 20 Unilocal check in coupon while I was there waiting for my phone. You pay upon drop off, which was a about 1 minute after arriving, leaving me no time to check in. Only once I sat down and checked in did I realize there was a coupon. I showed it to the cashier and he refused to honor it and said only a manager could authorize it, who wasn’t working that day.
$ 20 makes a huge difference on a $ 119 repair, and if you’re going to use this place… be sure to check in BEFORE you arrive so you have the coupon ready for the cashier.

Used a groupon for $ 13 screen cover for my 6plus. You have to pay tax on it, which is sort of stupid (If I purchase a groupon, that should be all to it) but they install it for you, so over all I think of it as a tip for doing that. The cover itself looks fine; he put it on in 5 minutes. It’s not perfect (cover doesn’t cover entire front, but again, I used a groupon and some cover is better than no cover) and it’s applied better than I’d do it, so I really can’t complain. Overall it’s fine. Not the best, but good enough.

Super bad business! Do not post a Living Social ad if you refuse to honor it. My review will be posted on Facebook and Google + in addition to being reported to Living Social.

I have always said great things about this place. But there is definitely no warranty. They offer adhesive and that’s it. My screen starting cracking a couple days after I had them repair my old screen and now it’s cracked all over. They said they would glue it back together but that’s it. Never again will I ever tell any friends or family about dr cell phone. They use cheap products.

Very deceptive practice. Have living social add they said they were trying to get it removed. Told over the phone price was 89.00 arrive and now price is $ 99 they offer $ 15.00 off if we give positive feedback via Facebook and google plus and the mgr said give us $ 5 additional since we said never mind. Then proceed to tell us our total is $ 93.00 with the $ 15.00 discount. When I said why $ 93.00 he said oh it was $ 108. Before discount? We should have walked right out! Then my husband went back to pick up they charged him $ 10.00 since he didn’t have proof showing we gave positive feedback on Facebook & Google Plus. Buyer beware. I’m sure the phone screen replacement work is fine but don’t like business practice sure lacks integrity. I will not recommend or ever use again.

Dr. Cellphone is a fast fix I would recommend to anyone with a cracked iPhone screen. Fast, friendly service and they even worked around me not wanting to give out my unlock code for privacy, very impressed!

Where to begin?
Dropped off my iPhone 6 for a screen repair. The first screen they put on had no sensory to touch — they had to replace it.
Second screen wouldn’t support a tempered glass cover. Why? well, I was told the aftermarket screen they used must’ve been from a «bad batch» — I was advised to use a plastic screen cover or nothing. … THIS ISN’T THE ISSUE …
After two days, I opened my phone case to make a call and noticed a crack in the screen. Absolutely nothing had happened to my phone — no impact, no dings, NOTHING. When I brought it back to the store they told me I’d have to pay another 170 to have it repaired.
I took my phone to DR. SMART PHONE on the other side of town … they knew EXACTLY what happened before I said anything. The screen was not lined up with the mechanics surrounding the ear piece/​hole. When they sealed the deal, the pressure eventually gave way to a crack on the under side of the screen. (Dr. Cell Phone should be embarrassed for not knowing such an obvious issue)
Yeah, I had to pay AGAIN … but I can promise that I will NEVER! do business with these people. I would highly advise anyone to stay away.
(I’ll make another post about my Samsung — it was done the same day) …

I’m not gonna talk about quality of repairs or time but they are too PRICEY. Took my galaxy Note 4 with a cracked screen & they asked $ 300 +tax to replace it’s LCD screen. I offered $ 250 which they didn’t accept. Checked online & found Samsung Authorized service center in east Plano (RSI) & I was surprised to their flat price of $ 196 all inclusive. That’s around $ 130 less which is worth the drive. You always think that authorized centers or dealerships are more expensive which isn’t always the case. Samsung owners do your homework before heading to those people.

I don’t know what people are whining about. I had a good experience here last Saturday.
I came to Dr. Cell Phone with a Groupon to get my broken 5S screen replaced and they did a great job. I fortunately did not experience any negative customer service – in fact, I experienced just the opposite. The guy who helped me (tall, thin, GQ-​esqe slicked back hair) was friendly and helpful.
It did take a while for it to be completed, but let’s think about the logistics here: this location is on Preston Rd. right outside of Stonebriar Mall. That in and of itself probably makes it a busy location and then add the Groupon deals they seem to always have out, there is going go be a lot of generated business and you most likely will have to wait a while. I came here shortly after 2:30 on a Saturday, there were two other people before me in line, and I believe I was the last repair that they were able to graciously squeeze in before the closing time of 5:00 that day. That’s OK – I kept myself occupied (there are plenty of stores and restaurants nearby) and came back for my freshly repaired phone. Everything is working as it should five days later, so I am a satisfied customer so far and would recommend going here to get your phone fixed!

I’m glad I found them and glad I didn’t read the negative reviews first. I had a great experience at Frisco’s Dr. Cell Phone.
They replaced a shattered iPhone 4 screen by the time I needed it and I received good customer service. They called when my phone was complete, which I appreciated.

The price for repair is just as they said for the iPhone 5S $ 99. After calling around (7 places in a 5 mile radius), these folks were less and did a great job.

So basically what happened was I put in some pretty bad quality headphones into my headphone jack on my iPhone and it snapped off and was stuck. My phone was thinking I had headphone plugged in when I didn’t.
I went to apple and they tried to get it out but couldn’t so I would have to pay for a new phone. Instead of doing that I walked over to this booth and asked the worker how much it would cost to fix. He said $ 10, which was a really good deal compared to the $ 270 I would have to pay to replace my phone.
10 minutes later my phone was repaired and I left happy!
I wish I had seen the $ 5 off repair with check in on Unilocal,but I checked in after I left.:
Overall very happy with how my phone turned out, $ 10 is kinda expensive when all he did was take something out instead of fix anything, but I’d pay the $ 10 anyday over the cost of replacing my iPhone.

Shattered iPhone 5 screen and they fixed it in less than an hr. Regardless that there were about 5 other people in the store when I got there. Even said they noticed some water damage but they dried it out.
So thankful they fixed for for much less than a new phone! Very knowledgeable & nice staff!