Custom Eyes Optique and Eyecare

Poor order management and attitude!
I provided Custom Eyes (Frisco) my new (slightly changed) prescription, for new lenses to be fitted on my existing silhouette frames on a Tuesday morning. I highlighted that I was going to be wearing my spare, outdated glasses in the interim and needed the new glasses as soon as possible: a week would be just about manageable. We had 3 subsequent phone conversations on this same day regarding some finer details of the order and I had heard «call you next week when the order was ready»
On the Friday the end of the following week, 1 week and 3 days after placing the order, I called to check if my order was ready and the same rep I had originally worked with told me that my glasses were not in yet; and after checking, informed me that they would be ready the following «Thursday» (2 weeks and 2 – 3 days after my placing the order). I was surprised by this schedule slippage and the conversation was escalated to the «office manager» who indicated initially that «I had misunderstood», that I had not «understood» the «meaning» of 7– 10 «business» days.
I pointed out that firstly, the «Thursday» delivery they had just brought up was actually a few days past 7 – 10 «business» days. Secondly, I had heard «call you next week.» and nothing remotely resembling «call you in 2 weeks» or «call you week after next». Besides, I had ended most conversations with something like «I look forward to getting my glasses next week, by the end of next week/​I am managing with my old prescription lenses…» I had shared my expectations repeatedly and had heard no «corrective» response to straighten any misgivings I may possibly have had regarding the schedule.
The «office manager» then stated: it took 2 days to ship and reach the sub –vendor and started counting the days from the date of arrival at their sub-vendor’s location! All this ostensibly, to insist that they were not late and were doing everything right… First it was about «business» days that I had not comprehended and then it was about days that somehow got counted from the day of receipt at their sub-​vendor — a finer point that again had been beyond my ability to understand.
This «office manager» also started asking me what my line of work was (!) and if I had ever been late on any deliverables !
I asked for a return of my frames and a cancellation of the order. I got no co-​operation on this front and was constrained to stick with the order since I had paid about 50% already and my frames /​glasses were with them.
This «office manager» also actually gloated: «Have you seen OUR Unilocal and other online reviews … ?» Which is why, I simply had to take the time to write this review, in the consumer and public interest.
Eventually, I received my new glasses 2 weeks after I had placed the order and the lenses appeared thicker and heavier than my previous set of lenses, despite a marginal change in prescription and despite going along with their topmost recommendation on the lenses material (upgrade). There may have been a valid technical reason for the thicker lenses, I do not know about that…

If you are looking for a great Ophthalmologist Dr. Kim and her staff Amy and Chole are fantastic. I moved here from California and was looking for a eye care professional here in Texas and was somewhat skeptical. However the staff here are very personable and professional, and changed my mind ASAP.
They took me in at the last minute with me changing my appointment a couple of times they were sweet and caring almost unreal in the medical field. I felt like I had known the Chloe and Amy for years.
Dr Kim was absolutely amazing she explained everything that I needed to know about my first pair of contacts and told me to call, if I had questions. The whole experience was personable. If you want a nice office, extremely caring staff, and a phenomenal eye professional this is your stop. If you are relocating here from Southern California it doesn’t get any better then this (everyone not just California:).. They are the best!
Thanks Ladies job well done

I was referred to Custom Eyes by a co-​worker who swore they were the best. I’ve got a relatively difficult prescription to fill given that I’m «in-​between» prescriptions. Suffice it to say, I went to the right place. Dr. Kim is personable, professional, and well-​practiced in her craft. I couldn’t be happier with my prescription. [I was using a prescription and frames that I got from a high end boutiqe in Chicago — but Dr. Kim’s solution is way better.] Plus we talked about my options and the future. Further, she provided advice about my long-​term eye health regarding diet, exercise and supplement choices based upon evidence and support from the medical literature.
The opticians are great. It’s easy to make an appointment, they are friendly and humorous, rounding out the experience in a professional and friendly way. In a word, it feels hospitable. I got a very good quality lens too. I went with a very high end, lightweight lens and couldn’t be happier with the quality and clarity. It’s the best lens I’ve ever had. And I’ve used the Zeiss and other high end ones in the past. I must say, Custom Eyes truly does set itself apart from many other boutique optemetrists and is in an entirely different league compared to the national chains.

I can see why this group has a five star rating. Going to the eye doctor, while it may rank above the dentist, still is not my favorite outing. However, the staff is personable: that is different than courteous. I was treated as a customer but as a person.
When you meet Dr. Kim I think it makes sense why they are this way. She is very personable and professional. I just enjoyed this visit.
Finally, they were very patient with me as I tried on numerous drama and FaceTimed with my wife. They clearly explained my benefits and showed me all the options. Just a great team in here.

Personal, friendly, and professional. Most eye doctors are the same. My whole family congress here for the past few years due to the excellent service.
Highly recommended.

Dr. Kim is AMAZING! Her staff is very professional, especially Chloe. Everyone is so nice and helpful. Custom Eyes of Frisco has the best selection of glasses, sunglasses, etc. And I have been everywhere! Dr. Kim’s office has a stunning environment and she always runs on time. I cannot say enough about how wonderful my experience is every time I go in. I would recommend Custom Eyes to everyone!

I found Dr. Kim after receiving the wrong prescription glasses several years in a row from a different doctor in town. I was so frustrated and thought I would NEVER have glasses made right ever again. Dr. Kim was professional in every way. Her exam was very thorough and after several professional recommendations… I’m back in service with great care and awesome glasses. Thanks Amy and Chloé… You are Angels!

Dr. Kim and her staff are amazing. She’s knowledgable and cares about her patients. I will continue to see her.

Never thought I’d write a review after an eye apt!
But I really do appreciate that the appointment was timely, front desk was friendly, Dr. was personable and efficient.
Moving to Dallas now, but I’ll make the drive back to Frisco to visit this office.

I love this place! I am always greeted warmly, and I am always pleased with their services… they have an excellent selection of eye wear and they have always taken care of my needs in a timely manner. I would recommend this office to anyone needing any eyecare needs! A+ in my book!

Loved my experience here! Dr. Kim was very thorough and knowledgable. Her staff was extremely professional and I would definitely recommend Custom Eyes to friends and family!

Beautiful office. Very nice staff and doctor is very nice and knowledgeable. Great place for the kids too with a kids waiting area to keep them occupied. Overall loved our experience. And both my daughters found glasses they love. They have a great selection of frames.

I have tried multiple eyecare places in the Frisco area and Dr. Kim and her staff are by far the best in town. The entire office is friendly and knowledgable. I have purchased glasses for my 5 year old daughter and also had my eyes examined. Everyone has been helpful getting glasses repaired and in purchasing my contacts. I willl not go anywhere else again.

Very quick, but thorough and knowledgeable.