Crest Cadillac

I had just been to Crest Nissan where I had worked with Becky and Trevor. That experience was fantastic. I then went to Crest Cadillac expecting the same level of customer service. My brother and I had a look at some of the cars we were interested in on the lot but never saw a representative. So after a while we went to find one. Unfortunately, we had the audacity to step onto the lot in jeans and tattoos. This was clearly disturbing because when I walked into the building the saleswoman turned around and actually jumped. She then assumed a disgusted look on her face and asked, «Who are you?!» I told her my name. She asked, «Are you two here with someone else?» I told her no and that we were here for ourselves. She asked if someone had helped us yet. Again… no. She then began frantically waving over to an office while calling someone over the phone and whispering into it. Not sure what was going on but no one ever came. My brother and I got the opportunity to stand there in awkward silence for several minutes while the saleswoman and the greeter turned their backs to us and only glanced over their shoulders every once in while. It was uncomfortable to the point that my brother and I stepped just outside the sliding glass door so that we could wait for our «help» to arrive while trying to ignore the glares we were getting. 10 minutes, 15, 20. After apparently scaring the hospitality right out of the first representative we had now miraculously become invisible. Many employees walked in and out but none of them saw us. The accusatory questions we were asked were the only words we ever heard spoken from a Crest Cadillac employee. We were never even greeted. Never told «welcome» or even just «hello». I would’ve waited for hours if they were half as awesome as Crest Nissan. For this? Nope. For our own sake we gave them what they so clearly wanted. We left. We won’t be back. This place is a horrific ambassador for both brands, Crest and Cadillac.

Buying a vehicle at Crest was the most painless vehicle purchase I have ever experienced. Francis — our sales advisor — was consummately professional and willing to work with us to get the right deal for our needs and budget. Nimo — the technical guy who showed us how every button on the car worked — was great and thorough. This is the dealership I will recommend to friends and family and return to myself — five plus stars. It was great that Francis called on Monday to make sure all was well with the car — service after the sale. I can definitely tell this is a Berkshire Hathaway company as the professionalism is top notch.

Started off like this; the advisor I was scheduled to meet with just happened to be at lunch, even though I was on time. After waiting 15 minutes just for someone to tell me when he would return, I had to approach another agent & basically twisted his arm to get the work started. After some time waiting my husband and I got bored and decided to tour this NEW facility. Side note: all the other customers were given a tour by their advisor. My husband & I decided to stroll over to check out the new vehicles, and we decided to apply for a 2016 ESV. One of the «added features» which sold us on this particular vehicle was the installation of DVD Players in the headrest and upgrading the wheels. After receiving the vehicle, we took a small road trip the following day… only to realize that the DVD Players were not functional at all. I mean, no one even bothered to check their work after installation. Imagine how much of the trip was spent convincing a 3yr old that he can’t do what he’s accustomed to (watching movies) while traveling. We later found the wire harness and headphones still packaged in the rear hatch. I had to bring the vehicle back to Service for them to complete the install, and the service was even worse than our experience a couple days before. The Service Manager Barry seemed extremely disinterested, & not even remotely apologetic. Overall, it was a horrible experience; especially for a customer who just purchased an $ 80k vehicle.

Crest is wonderful! So quick and professional. I brought my car in for routine maintenance and mentioned that my rear view camera had given me an error msg a few months ago. They replaced it at no cost. Their new Frisco facility is beautiful!

Absolutely the easiest car buying experience EVER! Purchased a 2016 Cadillac Escalade at the new Crest Dealership on 121 in Frisco. No high pressure. Our salesman was interested in getting us exactly what we wanted and at a great price. I highly recommend the Crest Cadillac team. Especially my salesman Francis and my finance guy Jolly. Drop by and drive one of these incredible cars… Drive it HOME!!!

We went to the dealership looking to purchase a car. The salesmen was interested at first but after we told him our budget (we only wanted a pre owned car for a couple of years) so we wanted a car under $ 15k. So we told him which car we saw on their website and he immediately told me they are sold, they went to auction. etc. we went to the lot and picked 3 cars that we would work for us and within our budget and some even above our budget. During our test drive, the we asked if the price is negotiable and the salesman said well we are in frisco we can pretty much sell for whatver we want. Price is not negotiate. long story short. We didn’t like the service we were giving and we already had financing walking in the door but they wanted to know all the details. They didn’t need the details when we had a blank check to sign.

Our service advisor, Gene Reeves has been a valuable professional in keeping our Crest cars in good running order. We like the new facility and travel all the way from Rockwall to get our cars serviced. Great job!

1^st Review: May 2015. We have been buying and getting our Cadillac serviced here since 1996. Excellent sales improving over the years to include internet selling. The best part is the service department. I’ve only had two service advisors since 1996. Dealership website is improving and you can now make routine appointments online like an oil change. that makes it very convenient. UPDATE: Mar 2016 Dealership has relocated to northwest Plano to location west of Preston Rd on northside of Sam Rayburn Tollroad (Hwy 121) to a new facility. UPDATE: May 2016. I made an appointment online and took the car in for an oil change. The new facility is really really good looking. And the service is great as well. The dealership was long overdue for this new facility to compete with other luxury brands in Collin County. I posted photos of the new location.

Just leased an ATS, salesman was great and helpful. Finance took a while due to the banks, but the finance guy checked on us, idating every 15 min or so. The guy that showed us the features in the car was great. Great experience, will lease my next car hear also.

My service advisor, Bryan Oldham, is one of the main reasons I keep coming back to Crest. Friendly, knowledgeable, and I feel that he goes the extra mile to help out.
This time, he was able to install Apple’s Car Play sooner than we expected.
The people and the service here are top notch. First Class.

My Escalade has been serviced at Crest for years. Although there have been a few occasions where the service wasn’t the best, when I brought this up Crest ALWAYS worked to resolve it. Most recently I received exceptional service with Jeff Houze. He really made sure to communicate with my husband and I in regards to the issues on my Escalade. Because of him we were able to get everything resolved and I am very pleased with his courtesy and professionalism.

First I wanted to congratulate Crest on their new location in Frisco. The buildings are beautiful, it’s very spacious and it’s in a great location. So excited to have them up here in Frisco.
Second I wanted to give kudos to their service department and especially to Gene R. our service manager. I have a 2015 Cadliac SRX with 20,00 miles. I was scheduled for an oil change for 3÷11÷16. Due to a family emergency, I was needing to head out of town on ³⁄₆ and drive a total of 14 hours to and back from destination. I called on Saturday to see if I could get by with driving that distance with only 4% oil life. Gene advised that it would be best to get it taken care before I left. He got me in on a very busy Saturday and within 70 minutes he had my oil and filters changed, and tires rotated. He was very helpful, understanding and kind to get me in and out without any fuss! Thank you Gene!

Gene Reeves in the service department does an outstanding job every time I bring my car in. Alway honest about what needs to be done & what doesn’t. As always my loaner is comparable what I drive and much appreciated. Well done Crest.

I am very satisfied with my service experience at Crest! I’ve driven both Infinitis and Cadillacs from Crest – currently have an SRX and I have officially converted to a Cadillac person. My husband drives a used car from Crest. We both receive prompt, courteous service from knowledgeable advisors when we visit for routine maintenance. We love Crest!

100% perfect service, sales and service personnel are the best I have seen in the auto industry, I been going back here for 12 years now.

Not sure which Crest Unilocal page to leave this on, but wanted to make sure that everyone who is thinking about buying a car should talk to Sam Hilou at Crest.
Sam did a great job handling our purchase, and I can be very difficult to work with when it comes to car buying. He won’t put the typical «car salesman» pressure on you, and he will make sure that you are comfortable with the vehicle you are purchasing.
I will go out of my way to recommend and refer anyone that is thinking about buying a vehicle to Sam.
If you actually want a great car buying experience, then reach out to him.

I love Crest Cadillac. They’ve really trained their team well, especially the service department. The many times that I’ve called in to set up an appointment or have gone in to have my car serviced, I’ve always been greeted promptly and my service request immediately attended to. To me, this is a sign of quality training and organization of staff as well as maintenance of standards to ensure their continued delivery of professional care and service to Crest’s customers. Hhmmm, I wonder where I’m going when I’m ready to buy my next car?

I have been going here for 5 years and they have remained very consistant on their level of customer service. I have had many oil changes and services done here they have always offered loaner car, shuttle, what ever you need.
The service guys are very friendly and helpful, i had to have a repair that required them to keep my car for a week and they gave me a great loaner car. They got my repair done on time and had it washed and ready when i showed up. They always have online coupons for all services rarely have i paid full price. Service advisers communicate very well when repairs and parts are needed.
I will continue to do business here as long as this level of service continues.

DONT TRUST THIS PLACE! A former employee informed me AFTER my incident that, at this place, «…don’t give a f**k,» «…do what it takes to get you in the door.» A manager emailed me about a specific car that I had questions about. I arrived the next day only to find out that they had sold the vehicle the day prior to the email received. I had to burden someone to drop me off and then pay to Über myself home because the manager lied to me. The former employee also said that they do this to people who are willing to come in from out of state, and that he left this dealership because of their bullshit sales tactics.

Great dealership. All around offer all sorts of perks exclusive at Crest not available through other dealerships.
Great selection of vehicles available. Worth the 40+ miles we drove to get there despite passing other Cadillac dealerships on the way.
They did right by me during the purchasing process. When they made a mistake they owned up to it and honored their word.
Excellent experience and I’d recommend this dealership.