Vern’s Pool Service

I had been a customer of Verns for a few years and early on services was great, but this year services was marginal. He back to replace parts which I did not mind but some appeared used like the vacuum. The priced change which did not mind, but service was a serious concern during the summer with green color in pool. Never really communicated just would see charges on my bill.
When asked about service was advised come 7 – 10 days (or «as needed“but site and contract said that along with weekly. After that questioning and concern expressed about service we were notified via text no longer coming when asked if were and stated stopped coming «June 1^st» and it is now July 21^st. We had been out of town so not aware and sent payment for June not aware Vern stopped.
I feel this is poor service and customer service. Vern charges almost as much as my gardener and our yard is large at the end of a cul de sac. I am not sure what has happened with Vern’s Pool Service but it is not the quality of service it was before. I use to recommend to friends and family, but will no longer and will find a new provider.

I called Vern’s on May 28^th 2013 Vern quoted me and my wife $ 422 Dollars to fix my pumps impellar. I called my friend at pool kingdom Shawn and John they tell me the part is only 26.99 and they put it on for 24 $ so I paid $ 50 bucks instead of $ 422 dollars I cant believe people still cant run an honest and fair business. I never met you vern but my wife did your a crook as far as I’m concerned to pocket almost $ 400 of our hard earned money is criminal to me. I don’t recommend you to anyone

I received an estimate from Vern in late 2010 early 2011 before I went overseas (as well as some free technical advice that resulted in me saving quite a bit of money). I ended up not using any pool service until November 2011, when I called Vern again.
He gave me the same quote as before, which was very reasonable. While I was volunteering overseas, he sent me photos of my pool (which always looked great thanks to Vern!).
He takes PayPal, which is nice for my current bill pay setup.
I wish more businesses operated like Vern’s Pool Service and Vern.

Sometimes you get lucky… I’ll tell you how we found Vern.
Our pool had been a black lagoon for about 3 years. The filter reservoir had cracked, the pump motor burned out, and we just didn’t have the money for the necessary repairs. The pool slowly turned green and yucky, and we could only close the blinds and avoid the backyard until the money came in.
Finally we were in the position financially to have it taken care of, but had no idea who to call. The BBB is usually a good place to start, and there were quite a few qualified candidates for the job. It was a Tues morning last summer, about 9:20am. Being pressed for time, I decided to call the first name on the alphabetical list of highly recommended businesses, which was your typical AAA Pool Service, or something like that. No answer. No voicemail, no machine, no answer. Strike 1−2−3. Just to be different I decided to call the last name on the list: Vern’s Pool Service. On the third ring, Vern himself answered, and that right there tells you what you get with Vern. A professional who is happy to have your business.
Right from the start, Vern surprised us. He came out that day. He never made us feel bad about the crappy condition of our pool or our neglected yard. In fact, he assured us he saw much, much worse nearly every week. His estimate floored us; it was roughly half of what we’d thought we were going to have to spend in order to make our poor pool sparkly again. He did something pretty neat with the estimate: he gave us three options in the form of detailed invoices. The least expensive option was to patch up our existing unit. A middle option was a low-​end replacement unit; the third was a new, high quality, eco-​friendly unit that would ultimately save us money. This third option, the most expensive, was still half what we thought we were going to spend and was the option we went with.
The repairs didn’t happen overnight, as Vern did everything himself. He kept us posted regularly, and it was wonderful to see our pool come back to life. When the pump truck came to empty our murky water into the gutter, it left an ugly silt residue in the street and a neighbor called the police to complain. The city sent out a sweeper truck to clean it up and we were told a charge of $ 80 would appear on our next water bill. When I told Vern, he apologized for the hassle and promptly knocked $ 80 right off of our invoice. Pure class.
The pool was ready for swimming about 2 weeks after the initial call. We had a brand new pump, filter, reservoir, timer, and Kreepy-​Krawly. Our heater was overhauled and restored. Our pool is still sparkling, and I’m proud to say we contracted Vern for our regular chemical service and cleaning.
Sometimes you get lucky.