Gateway Ice Center

I was very frustrated that they have a no outside food policy and only vending machines. We brought our daughter and friends for her birthday and expected to be able to feed them here. So much for that idea. I reluctantly gave them three stars because they do provide ice skating at a reasonable price.

In an update, after several months, I did receive a refund along with some passes. I am happy, my daughters were enjoying themselves before the incident. I will try again, but stay away from the vending machines. I do hope this incident helps their staff to be prepared for an emergency and be more sensitive to children.

I was visiting family and wanted to take them somewhere fun. First time ice-​skating and we all had a blast! Above all, the staff was so courteous and helpful (a big plus for me). Definitely recommend it for a family activity. The only thing I would suggest iwould be to bring cold weather clothing.. it is very cold! I would like to give a shout out to Tyler who was especially kind to us during the visit!

Gateway Ice Rink is AMAZING! Absolutely love it! My first time skating was in third grade, I found my the love of my life there, and every time I go it’s like a little Winter Wonderland that takes me away from my stress. The only problem is the fact that you will find stupid people there. You see people throwing a fit about 75 cents, complain that they received the wrong shoe size when the employees know better about how ice skates fit their feet, and that the hot chocolate is too hot! People are just too arrogant. The employees can’t give refunds and when the customers hear this they act like they were just told to kill their first child! But like I said, other than the «mouth breathers» this place is gold. Jeff, Garrett, and Tyler are the best. If you make them your friends, they’ll take good care of you. Thanks guys! I’ll see you later!

I have been ice skating all my life, and grew up in Michigan where people love to ice skate. I was so excited to learn that there is a rink here in the Valley. When I got there I couldn’t get appropriate skates because they only had women’s figure skates. How stupid do you have to be to think that hockey skates are for men and figure skates are for women? Hockey skates are for hockey and figure skates are for figure skating. They offered me women’s skates but women’s skates are made for women’s feet. The ankles are shaped differently. Playing around with a misshapen skate is a great way to break an ankle or fall and hurt yourself. When I asked for my money back since I wasn’t going to get to skate, they refused. Another example of what a crappy place the Fresno area is to live.

I came here today with my 16-​year-​old daughter, my 29-​yearold niece, and her little 3-​year old boy. It cost the same for the little guy, no I’m sorry, 1 dollar less. He was so excited but upon stepping on the ice, he instantly fell and developed a nasty bruise on his face. My niece paid 23 dollars for the 2 of them. She asked for a refund, as they were only on the ice for a minute before this happened, but was told they could not give her a refund and that there was no reason that she could not continue to skate. Who was going to watch her 3-​year old? Ultimately, she was offered 2 passes. The manager was not very friendly about the whole ordeal and did not even ask how her little boy was. I have been bringing my daughter now for about 2 months every weekend. She loves it here but the customer service is the worst I have experienced. So sad!

Center is nice and clean but their snack bar needs some MAJOR attention. We showed up with 7 kids and most of their vending machines were broken and the snack bar only had nachos. I asked if they would order pizza for and we would pay an additional fee but they refused. The young kid workers were just like «Huh sorry. We’re working on improving it.»

This was our first time visiting this skating rink so we did not know what to expect. We came here for a Frozen Themed bday party, so we were excited. Ummm, yeah it’s freezing in there so bring pants, a long sleeve shirt, a sweater & maybe some gloves to help keep your hands warm. Once we arrived, the ppl who were going to skate were told to take off their shoes, put them in a bucket & pick their ice skating shoes. The attendants issuing the skates were 2 teenage boys who could not issue correct skates if their life depended on it! We asked for a 4 in girls & we got wrong sizes (a 4 & a 5), then went back for a 4, & was given a 4 in men’s sizes, then went back again & finally got the right size, REALLY! This is your job for 4 hrs, haven’t you gotten that down yet?
The rink seemed to be under some type of construction because the doors that led to the rink had only 2 openings so skaters can enter & exit the rink. The rest of the area surrounding the rink was blocked off with wooden planks. The ppl trying to get onto the rink were crashing into ppl who were trying to get out. A complete mess of ppl falling and stumbling in that small area.
I give it 3 stars only because my daughter had fun, otherwise it could have been lower.

Great place to skate and stay cool during fresno’s hot summer months. Everyone there is very helpful and friendly. The manager or head person there even helped us get my daughter’s grandfather up to the warm room via the lift. The keep that locked as he said someone used it for something it wasn’t used for and at one point it was out of order! I can’t wait for the second rink to be built! This is the only ice rink in the Central Valley!

I have been here several times and I love it… so do my kids. You walk in, pay at the counter, get your skates and then go out to the ice.
The facility was clean, and while they do have nothing but younger people working there, everybody was friendly and helpful.
They have small lockers for you to rent and it is .75, so be sure to bring your quarters for the machine!!!
The ice was very nice, and they took the Zamboni out mid skate to smooth it out.
I will def be back again, the prices were reasonable as well

It’s pretty sad I would rather drive my family an hour and half every weekend to take them skating at Bakersfield rather than spend another penny at this place!
Poor management not just poor the worst I’ve ever seen. I actually saw the manager Garrett take the very front parking spot, which to me is just rude and shows he has no respect for the costumers. My husband and I used to go here every weekend and even the staff told us they hate working there because management just does not care.
Stay way! Wish I could give ZERO STARS
Its a bummer because in the right hands this place could go far.

Worst place for children with disabilities this place is not ADA approved ! They don’t tell you that until they take your money and then turn around and tell you they can refund the money because they make no exceptions. Very rude especially the manager. When we questioned him about ADA approved he answered with a smirk That they were not ADA approved and still refused to refund !! Very disappointed in there customer service …

Bad management not willing to accommodate a group of people at a group rate because you have to call a week in advance first time we have been here, and had people from out of town. Management sucks here!!!

Came down as a group to get group rate and wouldn’t honor group stating we had to call a week in advance. Really??? A week. We didn’t even know we were skating a week ago

This is a jewel in Fresno. The people that work here are really nice. My son has played hockey here for three years, all because a rink guard came up to me and said, «your son is a great skater, get him into hockey!» Now I’m from the Northeast and hockey is really popular over there, I just wasn’t thinking about it much.
We are so happy he goes. The balance and speed and stamina have helped him in all his other sports.

I like this place a lot and every time I’ve gone it’s been super fun. The people that work there are really nice for the most part. The rink is a pretty decent size and you can even have private parties if you wanted to. I always go during the public sessions though. I’m pretty sure it’s only $ 10 if you decide to go ice skating and rent ice skates, which is a fair price because you can skate for hours – which we most definitely always do. As a heads up in case you’ve never gone ice-​skating, I would recommend bringing long socks that are pretty thick so that the ice skates don’t bother your leg; bringing a warm jacket, gloves, and a scarf is also recommended.
I like the music that they play while your ice skating… just thought i’d mention that. Also, the people that work there do a good job at making sure no one does anything that might get them hurt. However, this can result in them taking away some of your fun. For instance, you can’t hold hands with more than one person because they think you might crash into other people or what not. However, there’s one benefit to getting hurt… this benefit is that a cute guy will usually offer to help pick you up ;)
Also, I think it’s the only ice skating place close to this area – I may be wrong.

Great place for a family night. The employees are extremely friendly. Members of the employed «safety team» are always on the ice and immediately skate up to any person who falls on the ice to make sure they are alright. They seem to take that job very seriously, which is great when you have multiple kids of various skill levels you are trying to keep an eye on at the rink. Great exercise, safe, friendly, and affordable.