Sierra Pacific Windows

Have had their doors and windows for 10 years. Their french doors do not close correctly and need constant adjustment. Double hung windows do not fit well either. They are slightly off when closing. They tried to fix them for free, which was very good of them, but fixes seemed temporary. They have been responsive on service but require a fee to visit to even figure out what is wrong with the windows.

Stay far away, they don’t stand behind their product and provide horrendous service. Avoid avoid avoid. 9 failed seals on an 8 year old home! That’s ridiculous! Clearly they took advantage of the builder and now are taking advantage of the homeowner. If I could do a negative number of stars I would!

We have Sierra pacific windows installed in our home 15 years ago. 4 have major seal problems. The warranty expired 7 years ago. We asked for a proposal to repair them and replace them. A person came out and indicated they would get back to us with a bid. This was two weeks ago we’ve made made numerous calls to get the proposal sent to us. Finally we get a proposal for one window. We called them and and said the proposal was for four windows. They said they would resend it and it would be a proposal just for the windows but it would be numerous months to have them install it. They also said they knew other companies that could do the work. If you’re considering getting Sierra Pacific Windows don’t they do not stand behind their work.

I bought these windows and [outward] swinging double doors for my house built in 1919 San Francisco. It’s all on the install proceedure and measurements must be good. It’s imperative to use bitchouthane around the casing and to install as one piece. Mine work excellent with no leaks. John Garagazzo builds quality homes and always uses these windows in upscale neighborhoods such as Atherton and Los Altos Hills and I’ve never seen one go bad if installed properly after working with him for approximately 10 years. That’s why I bought them for my house.

If I could give this company a 0, I would. I was also sold by the wonderful customer service when they wanted my business. I am a contractor by trade and have worked with many window manufacturers. All was good until everything was installed and we found out that at least two windows leaked and one did not close property!!! They came out to water test it, leaking… changed a couple of weather strips and then claimed the job was done. Because they would not warranty that it is not leaking, we had to hire an independent testing company, recommended by Sierra Pacific. We ended up having to spend $ 4,500 to get them tested. Guess what, they LEAKED!!! After windows were repaired, we had to pay another $ 4,500 to test them to prove to the owner that indeed they were not leaking. Now that all the leaks are fixed, they won’t even return our emails or answer our calls to reimburse us!!! Do yourself a favor and find another company. It is not worth the risk and headache when something goes wrong. I am not saying that everything is always perfect or that you won’t have leaking windows and doors from other companies but find a company that will take care of you when something goes wrong.

We built a house and the worst part was with this company. They sold us on their «great» service and warranty. When it came to all the issues with their windows not working properly they found every excuse in the book not to fix it and kept charging us for everything. The only reason i give it a 2 star is because working with David Kraus was a great experience. He tried so hard to get things done right but their management wouldn’t allow it. I’d stick with the reputable companies like Kolbe, our mistake going with them.

Sierra Pacific in Mountain View has excellent quality windows. See John G as he really takes the time to explain the different options. He is a perfectionist so when everything arrives there are no surprises.