Chase Bank

Let me start off by saying that for the pass 25 years I have done business with Great Western to Washington Mutual to now Chase Bank. And in all that tie I have not had any problems with their dealings and accounts. HOWEVER, I needed do special business with them (not to get into great detail). I have been working on a «project» now for 19 years trying to do this. And in filling out form packages twice, it was unsuccessful. My project is simple and involves real estate. I wanted to try again to rectify the dealings again so I called Chase 3 times, and went to different branch bankers to try to get information on getting special paperwork and how to go about getting my project done. Out of all 6 attempts, I was given 6 opinions on what to do. I was told to go to the court and get a special form, which they could not tell me the exact name of the form I needed. I was told to contact the County Recorders department, I was told that I should get a real estate lawyer and even a family lawyer. All of which can run in to the thousands of $$. I finally called the −1−800 AGAIN, and was able to explain my project to a lady named Lisete. She gave me all the information I needed and which pathway I should go to get the project completed. FINALLY, someone who knew what they were talking about.
BOTTOM LINE. If you need to work with real estate issues, you better make dam sure to get accurate information. The previous people did not know what I was talking about, wether it could be done or even what route to go. I was directed to the county recorder, the court, several lawyers and in one case to do nothing. NOT ALL BANKERS are completely informed of policies, protocols or paper work, in order to get my project completed. My project involved a simple matter and all I needed was guidance on what forms I needed, where to file, what documents to present. Lets just say this was no multi million dollar deal, yet something very very small and fixable.
Thanks to Lisset from the call center I have the correct forms to get my project completed.
MAKE SURE YOU GET ACCURATE INFORMATION FROM THE BANKERS AND FROM THE CALL CENTERS or else you ll never complete your project.

I signed in to get some help from 1 of the bankers I’ll waited almost 20 minutes before someone helped me in fact two other people who signed in after me were helped first I wasted almost half an hour waiting at this bank when I used to be able to come in here and get in and out in less than 10 chase customer service has really been going down the drain

I’m a Chase Private Client. I waited 30 mins to get into my safe deposit box not because they were busy but because the 2 bankers that were there were too busy having a personal conversation. How did I know it was a personal conversation? I could hear them talking while I was sitting there waiting for them to help me.

This bank is located in almost a private corner of the street. I really like the parking as it is entirely dedicated to chase bank customers.
This review is on the ATM machines only. I have never been inside.
As you walk in, there are ATM machines on the left. What I really like about this location of Chase is that the ATM’s are very private. However, a con to the same idea is there is no security around the bank. I have never spotted a security guard around. If I come to this location, I feel sketchy going in without a friend or visiting at night. It just doesn’t feel too safe even though I like the idea of being able to use ATM machines without people looking over my shoulders.
I wouldn’t highly recommend this place, but if you must use this location then be sure to have company.
SYOY!

This is the best Chase Bank I’ve ever been to. Everyone is nice and helpful. The line is always short and the tellers are fast and friendly. If you are looking for a new bank I recommend this Chase.

Super nice folks at the counter!
Also I was charged fees for another branch but was told that they don’t charge fees at this branch.

My family came here wondering if this CHASE Bank would have any Chinese Red Envelopes. So what did we do? We came to this CHASE Bank!
And surely, we were definitely really glad we made a trip to this CHASE Branch. As we walked into the branch, we were greeted right away and were given assistance right away as well, no waiting in line, nothing, just simply assistance right as we walked in.
The lady who had given us assistance was super friendly, nice, and very generous. We asked if they had any Chinese Red Envelopes, and it was a success. She had some! Even though they were only giving out 5 Chinese Red Envelopes per family, she asked us if it was alright, that it was only 5, and we asked if it was possible enough to get 10, surely she was really nice and gave us 10, basically giving us all the Chinese Red Envelopes she had left at her station.
Parking is fine, plenty of parking.
Very good service here at this CHASE Branch, and because of her generosity and great customer service, this branch and herself is getting 5 stars!

Can’t believe a place like Chase bank does discrimination due to religion. My sister has a Chase college checking and received a mail saying that the account will be closed due to «risk» factor involved.
When I came to the branch, I was told the same thing with zero help. This is nothing but religious discrimination since she has no transaction what so ever that we can pinpoint to get the «risk» factor involved.
Currently I have about 12 regular chase bank users to boycott the bank at this location.
I’m waiting for the right justification before we can move on to different bank.

Vijay provides an excellent service. He has helped me out with deposits today.

Stay away from WAMU if at all possible. Not this location, but the banking institution as a whole. This is maybe the worst bank I have ever dealt with. I received a promotion in the mail that said if I opened a new WAMU account with a $ 100 deposit, WAMU would match the deposit in 3 months time. Sounds good right? So I went online, opened my new account, entered the promo code and figured I was good to go. 3 months pass, I try logging into my account but can’t remember the password. I have the system generate a password and wait for it to arrive in my email. I wait, and wait, and wait… no pass word. I go back to the WAMU site and ask again to have a password emailed to me. TAA DA!!! I instantly receive a new password in my mailbox. I try logging into the account again, it says password invalid, account locked, call WAMU. WTF??? So I call WAMU and while I’m on the phone a SECOND password arrives in my email. I was locked out of my account because I was trying to access the account with the first password which the system had nullified. So customer service unlocks my account and I’m good to go again. I access my account and anticipate what should now be a $ 200 balance but… it’s…still…only…$ 100. Huh??? Where’s the cash bonus? Where’s the $ 100 match? I call Wamu again, this time it puts me through an automated system «press 1 for English» etc. I go through the entire menu system and never once does it say «press zero to talk to customer service». I press zero anyway.“sorry, I did not understand that command”. I’m perplexed, how do I get a real live person on the phone? I email WAMU and wait some more. A day later I get the answer I’ve been looking for. It seems you can’t get a customer service rep by pressing zero until AFTER you’ve entered your telephone access code (which you don’t have until you set it up). Done and done. Ring, ring…“Hello, thank you for calling WAMU”. I explain my situation about how I expected a price match but how none is showing. I’m told I need to bring the promo card I received to my nearest bank branch. «Oh, the card I received 4 months ago? That card? The one which I PROBABLY saved but maybe not? That’s the card, right? I tell WAMU it’s not convenient to run down to my local branch and maybe I don’t even have the card. «Oh, well if you can remember the promo code from the card I can help you over the phone». Now, suddenly they are capable of helping me over the phone if I happen to have the memory of an elephant. I tell them they are off to a very bad start as I am a new customer and have never had so many problems with a bank. They were not willing to honor their promo deal unless I had the card which was mailed to me 4 months prior. Do you smell fraud? I think I do. This is not the type of place you want holding your money. A few days later I called WAMU again because I had found the promo code I used. I gave the promo code to customer service who promptly explained that the code was not linked to my account… DUH! The women explained that I must have made a mistake while attempting to set the account up so nothing she could do. Umm… hold up, I did what promo card told me too, the system appeared to accept my code at the time of account set-​up, so how is this *MY* fault? I ask for a manager. The manager tells me she’ll send my account into and code over to marketing and see if they can hook to the two together for me and she’ll call back in 2 business days. 5 business days later, no return call, the account still does not reflect a price match. Surprised? I call back and speak to another manager who is SHOCKED the first manager didn’t call me back. He says he’ll look into it and I’ll hear back from him or the first manager in a day or two, no one ever called. I have since closed the account. Just another greedy bank with poor customer service.

I always found it strange to have 2 WAMU’s within blocks of each other. But this place was always a lifesaver when I missed my turn onto Fremont Blvd from Mowry. I could just stay on Mowry take a right on Paseo Padre and another bank would be there. No sweat. It was great. :)
No qualms about this bank. Being that it is tucked off of Fremont Blvd I found that it had better service than the one located on Fremont and Mowry.

This is in general for Washington Mutual. They have gone down in customer service within the last year big time. They tell you things about your account AFTER they’ve done it. Credit cards are supposed to max out and be rejected, there’s no overdrafting on credit cards. But wamu does. They also like to charge you for ‘excessive’ transactions to your OWN account! and don’t alert you ahead of time or remind you. Like we are supposed to remember the fine print a year later, right… Yes they have free checking, but so do several other banks. You’re supposed to get free checks with this checking, but I never received them. The withdraw limit per day is way too low and they never have enough tellers in their banks. These big banks are getting pathetically low in service. I am going to try a friendly small bank… any suggestions?