Dunkin’ Donuts

The customer service here is the reason I gave this place two stars. I have to say that Dukin Donuts, as a chain, has never done it for me. But twice I have had the unfortunate experience of trying to get breakfast on the run, and it making me feel slightly ill. The last time I ate here I received food that was black and burnt. I called the manager and she kindly apologized for the problem and said I could get a free sandwich next time I went in. I honestly don’t think I want the free sandwich, but the fact that they tried to fix their mistake goes a long way with me.

I really only come here when Frosty’s is closed. But sometimes you just want a munchkin and this is the spot. The staff is friendly, helpful, and quick. Today I didn’t feel like getting out of my car in the snow so I used the drive-​thru. There were 7 cars in front of me and the line moved super quick. I ordered donuts for my team and was on my way. While I prefer other donuts, DD is always consistent and is a good standby in a pinch.

This was our first ever Dunkin Donuts experience. We’d been driving and were in need of refreshment. The people at the counter were wonderfully cheery.
We picked up: 1 coffee, 1 iced tea, 2 glazed, and 1 chocolate donut. The donuts were alright. They lacked the pillowy love that one finds in donuts from mom & pop shops but did I mention that the counter people were wonderfully cheery? They were. I felt a bit sorry for the people in the drive thru because they were missing the whole pleasant experience.
I’d like to think that all the other Dunkin Donuts I see all over the place are this cheery, bright, and clean.
We munched our donuts for a bit, saved the rest for later, and hit the road again. It was a good stop.

Apparently, the city of Freeport is very much like San Francisco. It banned styrofoam cups, so my coffee was served in a paper cup. +3 stars! Fast service +1 star, friendly staff +1 star. And they allowed me to use my gift card that was on my DD app.