Valle Verde Pharmacy

Friendly staff, great service. Helpful pharmacist. Their advice and comments are actually helpful-​rather than the boilerplate pre-​printed garbage that doesn’t apply to anything that you get from other pharmacies. Rarely any wait for the drive through service

I have never once had a negative experience here, in fact quite the opposite. This pharmacy has never once let me down or showed inefficiency. Good service all around.

I would not recommend this pharmacy to anyone. I am a pharmacist and have worked in both independent and chain pharmacies over the past 15 years. In the last 3 interactions I have had with the pharmacist/​owner there, he has been extremely rude. But today, his actions were unprofessional in addition to rude.
Today, while working at a competitor pharmacy, I was trying to help a gentleman get his medication transferred from Valle Verde to a new pharmacy. The first time I called, waited, and when I finally spoke to the pharmacist, he told me he was too busy to write down my request. I was told that I had to write down what I had just requested verbally, and FAX my request to them, since he was too «swamped». So I obliged (although that IS NOT the standard of practice) and made a list of the medications the gentleman needed; however all I got back was a fax signed by Tommy, the owner, stating that I should call the patient’s DOCTOR for new prescriptions, instead. So I called the pharmacy back again, asked to speak to the pharmacist, to let him know this gentleman was waiting for his prescriptions for insulin and other diabetic and pain medications. Tommy got on the line, told me he didn’t have time to give me the information to fill these prescriptions and if he did it he could have it done «maybe before closing tomorrow». I explained that the customer could probably wait until the end of the day TODAY, but not TOMORROW, and subsequently Tommy hung the phone up on me.
So I was left at 5 pm, after the doctor’s office closed (no doctor available to contact by then) with a customer who wanted his diabetic and pain medications, and his pharmacy unwilling to supply the necessary information. I called the patient back and luckily he had enough insulin to last him tonight and it wasn’t an emergency, I shudder to think what would have happened if it had been.