Merryman’s Service Center

Nope… Keep driving… Even if your Check Engine Light is on.
I made the mistake of going here 2 years ago for a brake job and inspection 5 days before my inspection was up and was greeted by an extremely rude version of Uncle Jesse Hazzard. I was reluctant to leave my vehicle with them (who knows where they’d drive it… Krispy Kreme or The Rappahannock River most likely), but needed the work done as I was going away for a few days. Needless to say, when my $ 650 bill came to the counter (mind you only for Rear Rotors/​Pads, Inspection, and an Oil Change), I was less than amused. I asked to see a breakdown of all of the charges and found numerous charges for things that were obviously not done… wiper fluid/​blades, light bulbs replaced, and fog light housing replacements. I made a stink and saw them then replace the blades and bulbs. They took off the charge for the work they DID NOT do on my fog lights. I coughed up the remaining balance due and made sure I would never speak of or even consider coming back to this place… but my wife unfortunately did recently and stumbled in to get a headlight bulb replaced on her way home from work.
After a 30 minute wait, someone came to say «Oh…we ordered the bulb it will be another hour, we will wait to pull your car in because we are busy», my wife gave up and asked for her keys. They pulled her car up to the door and she was on her way. She then went to PepBoys and bought the bulb so I could put it in at home that night. When I opened the hood that night… I found the dead bulb… hanging out of the housing with the dust cap missing. Of course it was no where to be found in the engine compartment so I told her to go back and ask them to look for it. As expected, they gave her a hard time about «being in a rush when they had the car in being serviced»…that they supposedly «DID NOT have in the bay» according to Larry The Cable Guy behind the counter at her first visit. Eventually after a bit of back and forth, they admitted they threw it out after she left assuming she wasn’t coming back and would order her a new one. Hopefully these Frednecks make good on their error. As for you… reader of this review. You have been warned. Go to a professional instead.

The transmission on my van failed 2 miles from our destination after being driven from Massachusetts. Merryman responded within 15 minutes and towed the van to the destination so we could off load. They returned a few hours later to tow the van to their service center and inspect the transmission. Emergency repairs were performed and the van was returned to service the next day. We were able to make the return trip to MA successfully. They were friendly, helpful and the bill was very reasonable. If you are looking for a towing service that will not take advantage of the situation, Merryman is it.