The Stadium Events, LLC

We purchased Carolina Panthers tickets in Raleigh, NC from this business. We paid for five tickets and were actually rushed in to purchasing the tickets by the business saying that we needed to hurry or we would lose our spots.
A week before the event, someone contacted us and said they no longer could provide this service/​tickets because of a family illness.
This business is supposedly all across the US so how would a family illness affect my tickets?
In any case, I asked if I could just purchase the tickets and they said their ticket contact had not heard from them so they released the tickets.
So we did not get to attend a Panthers game and it took them two days after even telling us to refund our tickets.
Would DEF not recommend this company. Found them on craigslist. They have an A+ on BBB but I cannot imagine why.