Verizon wireless- IM Wireless

Summary:
Shady business practices, no customer service and they actively avoid customer support. Details below.
Details:
Sharad the store manager, possibly the owner, convinced me to cancel my Verizon Asurion phone insurance which I had for years without a problem and had me switch to the one they offered, which was an upfront cost rather than a monthly bill. I payed over $ 150 upfront without being given any paperwork, SHADY, but was told I’d receive paperwork via email from them. Three months later I went back to Sharad and said I have not received anything, he assured me he would update my account and I would receive something from them. About 4 month later I went back ask again, same run around, mind you all I wanted was paperwork for my records. Finally over a year later I went back but Sharad was out, asked associate to have him contact me as soon as possible, nothing, 3 weeks later went back, associate said he was very busy opening up another store but assured me he would contact me however this associate told me the insurance plan /​company I paid for and never received any paperwork from went out of business. Not only did they not mention this at any of my prior visits, but since I appeared not to be in the system, I was never informed that I did not have phone insurance anymore, if ever, SHADY. Again I visited them a 5^th time a week and a half later, same story.
Curious side note, after my 3^rd visit, the associate who told me the insurance plan /​company was out of business, easily looked up my account and purchase record, but my 4^th visit 3 weeks later resulted in the associate not being able to find my account and purchase record in the system anymore, VERY SHADY.

Very shady and did not explain things well. Was tricked into paying $ 600 over 2 years instead of $ 200 up front for a new phone. Both associates actually disagreed on how the financing plan works. Activation fees are bogus, make sure they waive that. Just not trustworthy.

This is an independent Verizon store they can set their own prices. They are charging $ 100 dollars more ($ 650) for the Iphone 5S than online verizon prices ($ 549). They also took my $ 60 dollar deposit and applied it to the price of the phone — I ended up paying sales tax on $ 710 instead of the $ 650. Beware!

These guys were super helpful, friendly staff, and professional, no regrets buying from them I will be coming back to this store for all and any phones I buy in the future.