Gateway Tire & Service Center

I bought a set of tires there last winter. A couple weeks ago I noticed the front pair starting to wear the same but unevenly. Took the car in for the free rotation and inspection. They said I needed an alignment. Hmm, I paid for one with the tire purchase a few months ago and don’t remember hitting anything that could put it out of alignment but ok.
Not even a week later I notice some noises coming from the front end. I take it back and they tell me that I need some substantial ($ 1k) suspension work due to some loose/​worn parts. Oh, and I would need another alignment after the work. They had no explanation of why the mechanic did not notice the problem as it was very obvious with a cursory inspection and I complained of tire wear.
So I say no thanks and take it to a dealer to get it fixed. I now notice that when they did the rotation, the mechanic damaged two tire sidewalls with the impact wrench. One will likely have to be replaced. And, as an additional bonus, he rotated the tires incorrectly because they should only be rotated front to back and now the worn tires are on the same side of the car!

Nice people but it is unacceptable to give unreasonable time frames for fixes.
I am a mechanic and told them exactly what needed to be fixed, TPMS. They said it would be done in four hours. Two days later, i received my car. This type of time management is unacceptable, deceitful, and inconsiderate to the most valuable commodity we have. Time. I would not recommend this location.

This place is not good. They do stuff they’re not supposed to do

Fair prices, just slow. Come in at 7 for oil change and not out until 9 — ridiculous.

They never called to tell me what was wrong with my car, took four times longer than they said they would need, and the mechanic returned my car with grease all over the door and wheel. The manager was kind and apologized while cleaning the grease, but I will not be returning.

Will never go back! Used to use this place to service our family cars (4) and most recently brought Jeep in day before for tires and service. Came to pick up as instructed the next day but no work done and we were charged someone else’s bill for $ 200+! Still trying to get that charge removed. They apologized (one tech a no show and another tech sent to another store) but no offer whatsoever to make things right, no discount, not even bring it back and it will have priority.
This place has gotten too busy to handle volume which can happen when areas boom. Ill take our cars elsewhere where we feel our business is appreciated. Too bad, seven years ago, we really loved this place. Just slippin these days (including an AC repair-​4 visits before fixed) but that is another story.

I had been a regular at Gateway and I decided to try Moodys because it was closer and recommended by my mechanic. Gateway now looks even better after my first experience with Moodys. I’m sorry, Gateway, for thinking about cheating on you, I learned my lesson.
These guys know what customer service is and make a usually annoying event called car repair as painless as possible.

I recently moved to the area and I needed some serious work on my car. After being taken advantage of at a typical tire chain, I luckily found Gateway. To date I’ve gotten my oil changed, new tires, new wipers, a new part to repair my AC and a front end alignment. I’ve never felt cheated there, as I did at other automotive places. This place is family owned and you truly get that vibe. They’ve looked after me and my car and I’d recommend Gateway Tire of Franklin to anyone! Also, they rotate my tires for free any time I need them!

My experience with Gateway was very good, gave me some good prices on some good tires. Gave a good selection to choose from and installed them in a good amount of time. Even checked the alignment for free. RECOMMEND

I work in Cool Springs but live in Nashville and I wanted to have my car repaired while I was working. A coworker suggested Gateway. They are friendly and professional and provide quality work at a reasonable price. I will go there again next time my car needs repaired.