Enhancing Light

As other people have said, don’t expect a spa like environment. It’s like a doctor’s office. I was on time and had to wait 30 minutes in the waiting room … no one was at the desk. I started calling and could hear the phone ring but kept getting their voicemail.
I heard the aesthetician working on someone in another room.

Without even giving me an apology or saying hello (I apparently don’t have a name either), I was rushed in to the treatment room and got a super rushed and quick microdermabrasion/​dermaplaning treatment. The aesthetician said she was going to be late for a meeting.
I talked to the other facility that they share in Mequon and told them about the poor service. They acted like they didn’t really care but offered that I try a different aesthetician the next time.
These treatments are expensive and I can only afford them every so often. Even at the «special» rate, I didn’t feel that it was worth the cost.

This review is for any potential Groupon buyers ONLY. I’ve had good and not so good experiences at this place overall; very nice and skilled people, sometimes their machines are broken.
Groupon: Do NOT buy one.
A standard cost for this place: $ 100 equals ONE session on ONE square inch of a tattoo. I have a tattoo that is 10+ years old, and am already 7 sessions in – It’s only about 50% faded. If you have a professionally-​done tattoo the size of a quarter, you’d have to buy at least ten $ 99 Groupons to see any significant fading.
I highly suggest:
1) Getting a consultation from them so they can evaluate your skin type, the age of the tattoo and the estimated cost
…THEN
2) get on their email mailing list and waiting for their 50% Off All Packages promo (which came on Dec. 24^th last year).
The package gets you six sessions, plus an entire calendar year of sessions after that. With 6 weeks healing time between sessions, this would be about 14 sessions total for one price.
Even 7 sessions will just make your tattoo look slightly faded and weird. If you want your tattoo GONE or even almost gone, then expect to pay $ 400-​$ 1000 go for the package when it’s on sale. And expect at least a 1.5 years-​2 years of constant sessions for it to be gone completely.
Please don’t waste your money on a Groupon.

So far, I am giving EL a low rating for the attitude I received, unfriendly employees, and service that I received that was meh. I bought a groupon. And, I will warn future groupon users: You MUST schedule a separate consultation prior to services you receive. This is kinda BS since… logically you would THINK they could accommodate by scheduling this together w/​a service. I was told they needed to be separate by one office, and then that they could be scheduled together if time allows in the schedule from another office. Annoying. In the end, I was told they had to be separate. Whatever. The lady I got for the consult seemed annoyed to begin with that she even had to do one. It was NOT a friendly atmosphere by any means. I wasn’t offered anything to drink or greeted w/​a friendly hello or ‘nice to see you.’ Nope. So, don’t expect that unless you’re a non-​groupon customer. There were some other people in the office waiting for appointments that were actually greeted in a very fake friendly way… but it was like I didn’t even exist. Awkward.
Then, on a separate scheduled appointment, I received the microderm. It wasn’t anything special… same ol’ and pretty quick. But, again, the same unfriendly treatment. Shouldn’t you feel relaxed when you receive such treatments? I definitely did not.
Honestly, I’d just rather pay the full price for better and more friendly and professional services. The prices are inflated when they advertise on the groupon that service is worth ‘$ 700′. Believe that if you want… but I don’t. This wasn’t worth it for me… so now I know which medispas I like, and which places like this (I’m not sure that they would qualify as a medispa– I wasn’t told that they had medical staff working there) I don’t.
So would I buy another groupon here if offered? I’d pass.

Reviewing this place, and places like it, makes me a bit shy because it is a bit personal. But, oh well. If I was a person who was looking into laser hair/​tattoo removal, I would want all the info that I could get. So, here it is.
I was recently in Kansas City for quite a while, where I began my hair/​tattoo removal journey. So, I do have something to compare it to. When I called for information, I had to schedule a consultation. But, that was expected, as I had to at the place that I went to in Kansas City as well. When I walked in, it appeared more like a doctor’s office than like a luxurious medical spa. However, it never claimed to be a nice cushy medical spa. The consultation went off without a hitch, and I was able to resume my treatments right on schedule. My consultation was at the location in Glendale, however that location does not ever have the tattoo laser. So, I had to go to Franklin.
I arrived about 30 minutes early, assuming that I would have to fill out paperwork. I was also hoping that I could get started early. I was able to get in early, however it was only because the person scheduled before me did not show up. The room appeared doctor’s office-​esque, however it had a massage table in it that was covered with paper. I laid down and the tattoo removal began. Having forgotten to get a needle so that I could anesthetize myself with lidocaine, I braced myself for the worst. Surprisingly, it was quite tolerable. That being said, I had already had about 4 treatments previously and it is a given that as the tattoo fades, the process becomes less and less painful. Overall, I would have to say that my experience with laser tattoo removal at this place is quite similar to that of my experience at the previous place that I went to.
Then, I went to a different room and got started on the laser hair removal. This place uses a different system than the place that I used to go to. Although laser hair removal is an uncomfortable experience in general, this most recent experience was far more painful than my past experiences. However, the results are more immediately visible, as the lasered hairs burn, and fall out right away. The place that I went to in the past gave no immediate results and it took a week or two to see results. When I say that this was far more painful, let the puddle of sweat on the table after I got up be a testament to that. Or maybe, let the burns on my skin be proof. I will not hold the burns against the tech or the place, as the tech was very attentive. However, I guess that I just have too high of a pain tolerance. When I return for my next treatment, I will be sure to tell the tech that I got burned so that she can put the settings a bit lower.
As far as long term results go, only the future knows…