Dairy Queen Brazier of Franklin

Each time I’ve been to this DQ my family has eaten inside and have had dessert afterwards. The place is always clean and the employees are always super friendly and our food has always been correct. The restaurant is always clean, the bathroom could definitely use some updating. When they last updated it, they tried to do it and decorate it more like a «home» bathroom and the fixtures just can’t handle the wear and tear of high commercial traffic. I will definitely return to this DQ!

Pretty average DQ. Fairly clean and I’ve never had a bad experience here. There is a nice outdoor seating area and it is conveniently located near the fairgrounds and the Kohls.

A standard Dairy Queen, although the building has been updated and is generally pretty clean. The few times I’ve been here, I’ve been waited on by teenagers with deer-​in-​the-​headlights looks who don’t appear to be interested in serving customers. Recently, their credit card machine went down, the teenaged cashier didn’t know how to handle it, and the 4 other teenagers that tried to help him never apologized to me or directly told me what was going on. After my ice cream melted on the counter for several minutes as they tried to figure it out, one of the teenagers said to the cashier, «We should just let her have them [referring to the ice cream].» I took the ice cream and left before it melted any longer. The manager has never been visible during any of my visits. The manager appears to have some employees in desperate need of customer service training or needs to find some employees more interested in serving customers than my experiences have demonstrated.