Phoenix Auto Upholstery

Horrible service. Broke weld from seat to floor in car. Also broke the back of seat off and instead of replacing clips that they broke, they put screws thru the back. Then they denied doing any of this.

I brought my gto in to have them repair a rip along the seam. When i went to pick up my car the leather was all wrinkled where it was stitched. Then i noticed that my seat was rocking and very loose, not the way i dropped it off. I asked the owner along with the worker who performed the job to look at it. They both denied that anything was wrong. I brought it to my Mechanic who took a look and found the following. The welds on the seat frame were broken causing the rocking. The clips holding the back panel on the seat were broken off and replaced with 3″ deck screws. The screws were so long that they went into the gear to tilt the seatback causing that function to no longer work. They finally admitted to using the screws although they deny breaking the frame or breaking the clips for the panel. This was a horrible experience and my car is now worse then when i initially brought it in. I highly discourage anyone from using this shop.

Jim seemed like a nice guy at first. Willing to help. He was saying he could build up an adult booster seat for me considering I’m a little person. Willing to make it happen for me.
As the project came around there was another side to him. Jim has an anger problem it seems. It took all I got to sit on the dirty cushion thinking it was a demo (didn’t mention anything to him, just following orders), because we needed a starting point. Without telling him anything my mom and I had a quiet private conversation that the cushions looks water soaked or maybe even sweat soaked, discolored, dirty, and etc. To be sure, my mother asked, «If this was a demo and not the actual cushion he will be using, he said «He will be using it» My mother stated «but it is dirty and have stains on it». It is only natural to be concern about your health and considering he was charging me for his labor and material. Anyone would want something new if they are paying a lot of money for it anyways. There should be a choice between new and used that the shop owner has to respect. He explained, «It is what he will be using because it is form fitting and he had nothing else in mind». Our original discussion was that he was going to build a cushion and then we do measurements and tweaking. So I was in shock considering this project is time sensitive because it enables me to finally drive my car to work. I waited 2 days for him; to find out he can’t do it.
Having no other options. I asked him «nicely» if «he can strip the top layer off that has the dirt and the discoloration on the used seat cushion» he was providing me that was from a previous car that was not mine. Speaking very loud and rude he was like «it will be covered with material and etc., why should it matter»
He walked away and came back speaking very loud and rude saying to get out of his shop and he’s not going to make the seat cushions for me. Repetitively saying to leave very rude. I mentioned to him «nicely» (took a lot of heart to hold my frustration and emotions) I waited two days for you and he said rudely I can’t do it for you and get out, there is the exit and walked away again.
Shop garage door was shut. We were lost on whom to find and approach to ask to let us out.
This is not how you treat a customer. I left there in tears.
He could have said nicely he couldn’t do it and let us leave on good terms, but he chose to be rude.