Firestone Complete Auto Care

Franklin Park, United States

3.1

Closed now

9 reviews

Contacts

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Telephone:
+1 847-916-1134
Website:
www.firestonecompleteautocare.com
Address:
2550 Mannheim Rd, Franklin Park, IL, 60131
Nearby public transportation stops & stations:
1.1 miMannheim
1.2 miFranklin Park
1.6 miBelmont Avenue / Franklin Park
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Today

Today 7:00 am – 7:00 pm
Closed now
Local time (Franklin Park) 05:19 Thursday, 12 June 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 8:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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9 reviews of Firestone Complete Auto Care

No registration required
Place rating: 5
Des Plaines, IL
Went in for an oil change since they were having a deal. Turns out there were some issues with my car that should be taken care of sooner rather than later, the people in the front explained to me what needed to be done and priced it all out so I knew what exactly I’d be paying for. It was a lot more than I intended to pay for my visit but they got me the best deal I could get and saved me money and issues in the long run. I appreciate that they were helpful and were able to get my car done in a timely matter and stayed after closing so they could finish it. I plan to continue going to this Firestone as well as sending my family and friends to them for service.
Place rating: 5
Glenview, IL
My poor civic has suffered through repairs from bad mechanics, but this facility was absolutely wonderful.
I recently bought tires online and was looking for a good facility to mount/​balance them, rotate my tires, and perform an alignment. Tire rack recommended this place and Firestone’s website offered a great deal for an alignment so I decided to pay a visit. Juan’s customer service was outstanding and he kept me updated about everything they were doing. He was very friendly and made me feel comfortable as I waited in the clean waiting area. The visit took longer than expected, but I would trade quality for time anytime. When the strut on my car broke (my previous mechanic did a bad job) they even took responsibility and replaced my hub and bearing free of charge. They even put air into my friend’s tires for free while we were waiting. I will definitely come back and refer my friends/​family to this facility.
Place rating: 1
Park Ridge, IL
Called to get a quote for mount and balance for tires since tire rack recommended these for 14.20 per tire (40 series). When called, salesperson quoted 25 bucks per tire. I asked why so much and he said for miscellaneous and tpms. I told him I didn’t have tpms And he said if didn’t matter it was a flat rate. From the get go he sounded like he didn’t care and quoted a price from thin air. I called another Firestone and got quoted a way lesser price since I didn’t have tpms. The other Firestone actually asked for my wheel specs and the car it was going on. Bad customer service.
Place rating: 4
Chandler, AZ
This was my first time here and I love it! Fast and quality service. They have an area with toys for kids to play and sit. This store is very clean except the bathroom. As a woman to walk in and see a toilet seat up and a nasty toilet. It was a turnoff for me. I just decided to wait until I got home. Other than that the employees know what they are doing. I won’t go anywhere else but this actual location in Franklin Park. I got a tune up and new tires at a fair and affordable rate.
Place rating: 1
Chicago, IL
Dont waste your time with this place, this guy he think the world is rolling around him, never, never, ever in my life had such bad experience, if person treat me like shit just imagine how he going to treat my car. They try to scam you and get at least 100 – 150 $ over the real price, stay away from this place its nothing but headache !
Place rating: 1
Bowling Green, OH
Ripoff! I come in with a bad compressor, they replace it but say they can’t add Freon because the cold weather will give an in accurate reading, and I need to come back when it’s warmer, so I did, but then they had no record of Me at all. The Freon is also an oil for the compressor so it also failed without the oil soon after and again they wouldn’t help me. This was only a 2 month span, how can they screw people like this!
Place rating: 5
Glenview, IL
I have been going to Firestone Franklin Park now for 5 years. 2 sets of street tires and a set of snow tires later and they never cease to impress me with their level of service, quality, price, and available financing options. I didn’t know the clunking I heard in the front of my Volkswagen was a strut mount, but the tech found it and informed me immediately when I went in for an oil change. The cost of the repair was very affordable and it saved me from huge problems down the road. The manager, Juan, is very professional and courteous. I will continue to go to Firestone Franklin Park for all of my car repair and tire needs. Oh! And I signed up for a Firestone credit card and 6 months to pay for my tires with no interest!
Place rating: 1
Chicago, IL
I had to leave my car here due to brakes seizing and burning up. I told them exactly what happened but they insisted on charging me $ 22 to diagnose the problem. The next day I called and they said exactly what I told them happened. They told me I needed calipers, rotors, brakes, brake lines, alignment & brake fluid. They then said I needed a coolant flush and fuel filter replaced. Total $ 1600. I said thats too much to put into a 2005 Buick Rendezvous– just do the brake stuff and he said ok it would be $ 1500. So I thought thats what it was without the coolant flush and fuel filter replacement. But they were still on the bill the next day. Long story short (LOL) they could have done the brakes for around $ 1200 and saved me $ 300 but they sucked everything they could out of me. Oh and they left the $ 22 charge on. Nice Stay away from Firestone
Place rating: 5
Melrose Park, IL
I have been to many different service centers to have work done on my personal and work car, the service that has been given is not all that great. I am very impressed with the staff at the front counter, service tech are worth their weight in gold, and the manager took the time to go over everything with me and answered all my questions. With me being in the service industry and having to deal with customers daily, it was nice to be treated the I treat my customers. From this point forward will only be going here to all my service done.