Tommy’s Taxi, Inc

It’s THE WORST taxi company I ever experienced, not just in America but all the countries I have been. Extremely rude and difficult to deal with. I travel on the train a lot and I need taxi to pick me up between train stations and other places, and I always make sure to call them 30 minutes early and tell them EXACTLY the time and location I would need the train. But they would give me the wrong time and sent taxi either too late to catch the train I need to catch or too early to pick me up and leave before train arrives. And today they refuse to serve me after they sent the taxi in the WRONG time twice. I wish they get out of the business as soon as possible. Ridiculous!

Had to use them for two months always called an hour ahead of time and they still managed to be late 9 out of 10 times very unreliable with a very rude staff, awful company!

I’ve used them for years. Back & forth to airport etc. always fine. enjoyed chewing the fat with the drivers. so today, i needed to drop my car off at the repair place. I call Tommy’s. the phone goes into a loop. press 1 to order a cab, …press 1 to order a cab. after the 4 trip I hang up and call back. I press 0. someone answers. I say, «I was thinking there was nobody home, no one answered. the person responded, «I just answered.» hmmmm. not the answer I expected. So I said, I changed my mind, I’m going to call another company. they said, «ok, goodbye».
So I downloaded the Über app. I punched in the address. The guy was waiting when I got there in less than 12 minutes. He was extremely pleasant. Dropped me off at my door. $ 11.52 faire. no gratuity. no cash exchanged. I couldn’t believe how slick it worked. Just goes to show you that it pays to be polite.

We’ve used this company for months, twice weekly as transportation and love them. We were only picked up late once and it was during a terrible rain storm the whole town was flooded so I really cant hold it against them. The drivers are always polite and friendly. The other complaints about rudeness I have never experienced.

Do yourself a favor and call NATICK CAB OR UBER instead! Tommy’s Taxi provides the worst costumer service, and I will never use them again for me or my company. Needed to get to Logan Express asap, and that didn’t end up happening. Called them, got sent to «the owners» VM assuming the dispatcher just didn’t want to deal with me. I immediately called the main line again and again but nobody would answer. Not only were they rude, they blatantly ignored my call. WORST CUSTOMER SERVICE. Über is king, but if you want to keep it local — Natick Cab is much better than Tommy’s, timely, and super reliable.

This company should go out of business soon! Crazy unprofessional & rude. Called them for cab. Gave my pickup time explaining that I’m getting the Logan express so promptness is important. Didn’t show up at time. Called every 5 min. Was lied to repeatedly that he was down the street!
After 15 I took my own car. Driver arrived 20 min later– they called me. I told woman I had to take my car/​they made me miss the bus. SHE HUNG UP ON ME!!!
Thank god for Über! This company is horrible!!!

My students use Über, and after today, I should too. I called around 3:30 for a taxi from school and was told one would come in 30 minutes. Around 4 I called for an update. After some typing and asking where I was going, I was told I’d need to wait an additional 30 minutes. Maybe it’s where I was going– downtown. Maybe Tommy’s Taxi doesn’t like people who live downtown. Maybe it’s that they are just liars. Maybe they are unprofessional and mismanaged. Definitely unprofessional and mismanaged. Maybe it’s a combination of all three. My husband needed to bring our daughter home from daycare today because she is sick so I was left without a car. He needed to put our sick daughter back in the car to come get me. Thanks, Tommy’s Taxi. I will tell everyone who will listen that you are completely unreliable.

Ok, So I have used Tommys taxi a boat load of times hoping it will get better. The dispatcher at night is really nice. The dispatcher in the morning is just so horrible. I called the previous night for a taxi to pick me up at 11:45 am They do not pick me up until 12:05. I call that to be bad service. I

I have been fucked over for the last time by this company. I’ve been stuck out in the freezing cold, and now being left in the blazing heat. I reserved a taxi this afternoon, and after a reasonable thirty minute wait time. After an additional 45 minutes, I decided to call back and ask where my taxi was. «OH thats weird, he should be there any second, hang on I’ll call and see where the driver is.» The driver picked up an entirely different person and then skipped over my reservation. Please don’t consider this a one star review, it’s a zero.

I have used this cab company several times for early in the morning rides to Logan & late night pick-​ups at the airport. Tommy’s Taxi has always been on time and the drivers have been friendly & helpful. The other day I was supposed to pick my parents up at the airport, but my car battery died. I called Tommy’s Taxi 45 minutes before the plane got in & told them my dilemma. They had a taxi there when my parents arrived & my mother could not stop complimenting the friendly driver & the ease of the ride home. Thanks Tommy’s Taxi!

Consistently rude and late service. Every time I have used this taxi company they are very unprofessional over the phone; it must be in the company mission statement to be as dismissive and curt as possible. I have requested a taxi multiple times late at night at downtown Framingham (the commuter rail) a few hours in advance and Tommy’s is always late. This is a safety issue and is very frustrating. I’ve had drivers who are respectful and safe and drivers who are the very opposite. Not recommended.

I’m a big fan of Über, but one of the taxi companies i do like is Tommy’s Taxi. They are pretty solid. I worked in the area for a year, and had no car, so had to use Tommy’s for many late night rides to the train station. I never had one problem with them. They were certainly way better than Natick Cab. I give them 4 stars because they perform the basics well: 1. they answer the phone when you call 2. they’re honest about how long it will take a cab to show up 3. the drivers are pretty solid. The only reason i give them 4 stars and not 5 is i did have one driver one night who appeared to be drunk or on drugs.
I see a lot of the other reviewers have had problems with them, so maybe i just got lucky with my experiences with them.

I requested a cab for a 5am pickup on a Saturday a few days ahead of time to be polite. First they showed up on the wrong day, then when it was actually time to pick me up, they showed up 15 mins late. Not exactly ideal when you’re trying to catch a bus to the airport. Needless to say I missed my bus and won’t be calling them for a time sensitive ride again.

The absolute worst. They left my wife stranded in 25 degree weather and picked up some other random person instead even though I called a ride for her and gave them the exact time she would show up. They showed up 2 minutes early and my wife watched as they drove away with random people. There’s a special place in hell for people like that. Just use Über next time.

These past few months I’ve had interviews throughout the country, so I have had a chance to use this Taxi Service a few times. I really like this service for their reliability and polite manner of the drivers. I remember I called a few cab companies before Tommy’s the first time, but Tommy’s was the one that got back to me with a quote. In short, if you need a taxi and are leaving for a location, they are the guys you can count on!

It must be a company mission to provide the worst customer service to every individual who rides with them or calls them.
Tommy’s is constantly late, even when I call them far ahead of time to book a cab when I KNOW I have to be somewhere at a certain time. And then, when I call to wonder where my 15-​minute-​late cab is, the person on the other end (no matter who it is) is rude and snippy.
Beyond that, even their drivers are horrible. One day, after getting off of work late and waiting an extra 20 minutes for the cab, he picked me up and started to drive toward my home. While on the way, we were behind a pretty slow moving 18-​wheeler. It made sense because the road was pretty narrow and curvy.
This idiot driver decided he was going to pass the TRUCK on a double-​yellow-​lined road, and ended up being pulled over by the police. I could have died and all he had to say for himself was «oh wow, didn’t think I’d get stopped. I was just trying to get you home.»
Well yeah, I didn’t get home quickly because I had the officer take me to the station so that I could call my dad in the next town over to come and pick me up even though he had been sleeping.
If you want convenience and very simple safety, do NOT ride Tommy’s. The only pleasant thing about them is the voice that explains service options while you’re on hold.

Worst cab company ever! Could not give me an estimate on pickup time. Been waiting 60 minutes (I have time stamps to prove it) at Logan Express. I guess when you are the only game in town, you can get away with that sh*t. Be smart and call a friend.
UPDATE: I called after posting to get an update and the female dispatcher said they were on the way and would be there when they get there. I asked her for a time since it had been an hour. She said when they get there and hung up. Very professional. *eyeroll* 9p on a Sat. night and 75 min for a taxi.

The person taking my reservation was rude and inpatient. Also, I called in advance for a ride (a day before) but they were still late. I called them right after they didn’t show up and the only thing they told me is «Unfortunately…balbalbal… …so you might have to wait for another 10−15mins…» Which of course, the taxi still DID NOT pick me up after 15 mins.
And when I called to complain, they just HUNG UP ON ME without any apology.
So I’m wondering why bother calling in advance when they are 100% not going to be on time.
ILL NEVER ORDER FROM THEM EVER AGAIN.

I’ll be honest and say I’ve never ordered (or ridden in) a cab before in my life, but as far as the service I received from Tommy’s, I’d definitely repeat business!
I had a miserable day, I leave to go to work and find my car had been wrongfully towed right from my apartment building so I had to take a cab over and get my car. The dispatcher was pleasant and said the cab would be ‘right there’ and sure enough, between 5 – 10 minutes later it was there. The cab driver was extremely pleasant and even stayed to make sure I was able to get my car and everything was ok before he left me at the tow yard with my car.
Both employees were friendly and speedy and made an awful day a little bit better. I don’t use cabs often, but I’d definitely use this service again.

My Sunshine Yellow Limo is.. .Here
Tommy’s continues to outdo its competitors with fast, friendly service. The dispatcher called me back to let me know the taxi would be arriving earlier than the quoted 15 minutes. I’ve dealt with her before; she’s consistently kind and thoughtful.
These details, as well as the driver remembering me, and recalling things from the last time, make them the best taxi company around.
They remind me of a family-​owned business. Once you do business with them, you can’t imagine wanting to go elsewhere.
(*I hope you enjoyed your strawberry shake!*)
Thanks again. You guys are the best!