Herb Connolly Chevrolet

I really should have listened to the other reviews. I’m new up here and needed an oil change from a certified dealer. BAD MISTAKE. I came here on a Thursday and was told it would be a 2 hour wait for an oil change. I didn’t have the time so I was told to make an appointment and come back. I made an appointment for 9AM Saturday morning and when i got there at 855AM, I was told it would be a hour and a half wait even with an appointment. Anyway, long story short, It took THREE hours for an oil change. I WILL NEVER COME BACK HERE. STAY FAR AWAY FROM THE SERVICE DEPARTMENT. TRUST THE REVIEWS!

Aside from price gouging. They actually made my car worse. I only bring car here for recalls and even regret that.

Great service department! The staff are friendly and very professional! I will continue to go back! Thank you!

This dealer is complete trash, not only are they pushy but they gave us a terrible lease price. Also, when we brought the car in to have the transmission looked at due to a drastic change in acceleration, they insisted there was nothing wrong with the car. All in all we have had a terrible experience from start to finish. Everything takes longer then they say, and they don’t listen to their customers. Would advise trying anywhere else.

Don’t buy a car here. They will severely rip you off and give you horrible customer service. We had Tom for a sales manager, he had absolutely no personality, he gave us only about 5 minutes to look at the car, knew nothing about it and had to google the dealership to find the info and jerked us around when we needed to pick up the car. We bought on a Wednesday and told them we would pick up on Friday. Had to basically harass them on the phone because they kept saying it would be ready Saturday, because everyone was too lazy to go to the RMV.
Also have had the car a little over a week now, tail light is already out, how it passed inspection I have no idea. Never gave us any sort of floor mats, only one key fob for a keyless start car so we had to pay over $ 300 for another key fob at a dealership who cared about us. Also they gave us crap wipers on the car which we now need to pay to replace.
The only person who we liked at the dealership was Vinny in the finance department. He should be selling the cars, because he was at least honest.
I expected more from such a big name dealership that was one of the first in the state. This dealership is a joke, and I am tempted to file a complaint with the state against them.

I located a car I was interested in on their website– Called prior to coming in to confirm car & listed price. Person on the phone confirmed both. Drove two hours to get there and surprise, the person on the phone got it wrong. Sales person was inexperienced & the manager I dealt with was condescending and rude. I offered to buy the car for the web price and was told that wasn’t the real price– I would never go back there.

Asked about test driving a specific year/​model. Was told they had one in stock I could test drive. Drove 30 minutes there — they didn’t have any in stock. Lying liars are liars.

Stay way from Herb Connolly I ask them to check a/​c unit in my Cadillac first the code me $ 180 and then told me they give me a break and charge me $ 150 well when I saw the menu board the price is $ 150 any way my ac still does not works hot air and then told me I need bunch of parts to make it works and please read the review from Unilocal and not their site at theirs every body is happy customer I wander I would not recommend theses peoples or the dealer they are bad news Stay way from them.

Terrible dealership. Most striking was the inept service department. I bought a new truck and the navigation and other accessories stopped working after about 2 weeks. To get it looked at required making an appointment for a week later. After waiting in the dealership for 3 hours they told me that a communication module needed to be replaced and it was on back order. I found out later this is a very common problem. Not sure why they had me wait for 3 hours while they were on the phone with GM and my truck was sitting in the back parking lot for almost all of that time. They admitted themselves that even if they issue could be fixed, it would have to be at another appointment.
After identifying the problem they said they would call me when the part arrived on a date that was 3 weeks out. That date came and went without a phone call. I called about a week after they were supposed to call me and I was transferred to a voice mail box of the service rep that was working on my ticket. I left a message and that proved useless. No one called me back so I called again about a week after that.
This is where they really impressed me. I was told that the part ordered to fix my truck had been superseded by a new version, but they didn’t order the new part. So my service ticket was in purgatory and no one was going to work on fixing my truck until I called to create a new ticket. After opening the new ticket I was told that they would order the part and I can bring my truck in to have it replaced in about 2 weeks.
All of this has added up to months of a new truck with several options that don’t work. They have not offered anything to make this better and I get to keep spending my time and effort to get it fixed. This is a dishonest, lazy, mismanaged business. I cannot believe that they manage to keep the doors open. I’m sure any positive reviews are fake, and were purchased by the dealership. Please do whats right and do not give them any business. Once I get this one issue fixed I will bring by truck to a different location for servicing.

I read the awful reviews on HC Chevy but I decided to come in anyways. I like to go into things with a positive attitude because most of the time it works and I can personally prove 1-​star reviews wrong. I scheduled an appointment and came in– oh bad news– the car you wanted we actually sold. Thanks for the courtesy call? I decided to make the most of it considering I drove 45 minutes. I took a look at all the cars on the lot. Based on just looking I would not buy a used car from here. There were problems with some of the cars, these problems were CLEAR AS DAY and the salesman did not mention them. Example 1.) There was a very well priced Ford Escape but just by paying attention to details I noticed that the rims and grill were f#&ked up which he didn’t mention he just passed it off as a Herb Connolly great deal!!!
Example 2.) Well priced VW Jetta. I popped the hood and noticed an awful ticking noise coming from the engine. I started another Jetta on the lot and it had a very different sound with no ticking. I pointed it out and the salesman laughed and said it was nothing. He then proceeded to tell me I could take it to a mechanic prior to purchasing but according to this salesman mechanics «always find something wrong even with new cars.» Sounds legit to me? In the end my salesman apologized for being a douche because apparently he had a long shift but I don’t really give a shit, don’t schedule me an appointment at 5 o’clock if you’re going to be in a pissy mood. At one point he said «I wish you would just love the car and give me your money!» Sorry I don’t just drop $ 15k on a car I don’t like? They lost my business and I wouldn’t return here.

AVOID THEIR USED CARS! THEY SOLD ME A TRUCK UNDER AN ACTIVE SAFETY RECALL!!! I was sold a used truck on January 2. By February, the tailpipe and muffler fell off, the left front strut was blown, the rear differential housing was leaking, the power steering rack was leaking. The quote for repairs was $ 6,045. Then, I learned the truck was under an active frame recall because of a safety issue. In less than two months, I had it in for service 3 times, then it sat on the lot for the next three months while I waited for a new frame. When I finally got it back in June, the used car manager said they would replace the muffler and strut, but refused the remaining $ 3,400 worth of repairs because the 30 day warranty had passed. The used car manager said he knew nothing about the safety recall or the host of other problems with the truck when he sold it to me. This is either incompetence or negligence. Either way, I’m stuck with a truck I’ve driven for two out of the last six months that needs thousands of dollars of work. This is how Herb Connolly Chevrolet does business.

Overall, the service was slightly above average at Herb Connolly Chevrolet. The price of the service preformed on my vehicle was fair, and I felt that the service advisor and the service tech’s had adequate knowledge of my vehicle. My customer experience was where the visit went south. First, and most importantly, this was my first visit to Herb Connolly Chevrolet, so I made an appointment for my vehicle’s service. Even WITH an appointment, I was STILL waiting at the dealership over TWO HOURS for an oil change. This is unacceptable. Appointments should be PRIORITY and oil change services DO NOT take two hours or more to complete. This is AWFUL. The only thing that could have set off this ridiculous wait time was shopping around for, and possibly test driving a new car on the lot. This was made impossible however, as over the course of two hours I was not interacted with even a single time. Over these two hours, I walked around countless times, opened numerous car doors, hoods, and truck tailgates, and at on point even reclined back in a Camaro’s seat to relax. All of this happening without EVER being approached by ANYONE or being asked if I needed assistance. Terrible service, and terrible wait time. Finally, the construction going on at the dealership is unacceptable from a customer experience perspective. I totally understand that renovations or improvements may have been needed, and that you must remain open for business during these improvements, however, having customers and sales transactions happening directly next to an area of the showroom that is being worked on is unacceptable. It was too loud, too dusty, and was NOT clearly marked off as to what area were open wand what areas were closed (see the bathrooms as a primary example). Construction should either be taking place before or after business hours, or, construction zones and closed areas of the building need to be much more clearly marked and have additional staff located around them to redirect you. Total mixed emotions from my first and only visit thus far to your dealership. I would have loved to have been «wowed» by the service and experience, but sadly, both were far from it. PLEASE fix wait time for service done if you have an appointment. If I ever wait two hours, or anywhere close to it, for an oil change again, you can bet I will never return.

All these prior reviews are shocking, I had a great experience! From what I saw, this was definitely a «no BS» place. I went to another dealership directly before this one, told them what I wanted when I walked in, then was BS’ed for 3 hours even though they knew they couldn’t give me what I wanted. Here, I walked in, told John G what I wanted, he brought me right out to the certified pre-​owned cars, gave me all the information I needed to make my decision, and boom, all set. With a complimentary water too, which helped on a hot day.
Also, as a young woman solely purchasing a car, I actually felt respected with the people I worked with at Herb Connolly. The other dealership constantly challenged me and looked to my father for answers, even though I was paying for the car myself and it was only in my name. The men at HC looked at me when we spoke (not just my father), took time to get to know me, and didn’t make any assumptions, which I find is really hard to come by and that I appreciated beyond belief.
I highly recommend buying through this dealership! For certified pre-​owned, at least. Salesman John G was great and the Brians in the business dept were straightforward and helpful also. One helped me to narrow down a vehicle protection plan to suit my needs and saved me a lot of money. I can’t complain at all!

There is absolutely no way i would ever come back to this dealership.
The man who «helped» me is named Paul. Avoid him like the plague if you decide to buy a car from this terrible place.
Not only did he lie to me about the price he was going to sell me the car for and then only 1 day later go back on his word but they also insisted that they would not sell the car without calling me first because i was interested.
They do not give you time to make a decision, even one so important as purchasing a car.
They are the worst type of salesmen and I had a very negative experience all throughout.
There are many great dealerships in this area, do not settle for these people.

1^st scheduled for an appointment (they never call or email to confirm)
2^nd always getting mails from them saying i should trade my car for one of theres
(lucky i didnt)
3^rd they dont work on saab’s (its a GM) they refers me to another dealership
4^th customer service is the worst.
5^th never ever get oil change there no matter how cheap it is with or without coupon
just stay away from this place!

If it was possible to give 0 stars, I would. They sold me a car with a transmission issue that they had to be aware of and did not disclose to me. Granted, I bought a car with 100,000 miles on it, but even if I bought the «extended warranty», my issue would not have been covered. After owning it for 6 months, my transmission blew. They refused to disclose what issues were found during their own service checks they did before selling it or prior to me buying it. The only time I recieved calls or service was after I had 2 other people start helping me call them. My car was claimed to be running fine after I brought it there 2 seperate times and broke down within an hour after. When I went to speak to sales about selling me this mistake, they tried to convince me to buy another car, but would not appraise what my broken down car was worth trading because I «did not show interest in any of the cars they showed me.»
I’m gonna go ahead and see how GM feels about how Herb Connolly making their cars seem terrible.
10/​10, would never go there ever again.

Business office never returned a call to any message I left. There were some things that needed to be done to the vehicle prior to delivery. None of them were done and we were told it was the Used Car Manager’s fault and I should call him. None of the equipment operation was gone over at delivery.

The service department was great. Checking in for service was very easy and Mr. Russo gave us a very good time estimate for when the service would be done. The car was clean when returned with an explanation of the service that was done. The waiting room is also big and comfortable with free coffee and snacks.

I don’t care when I visit for a simple oil change that I repeatedly have to say no several times often on the same question when trying to be sold on other services for my car that I am not interested in. The attempted browbeating by a Herb Connolly Service Rep is not my idea of good customer service. By the way the only reason I go to Herb Connolly for an oil change is because I have a coupon.

Came in here to get a recall fixed on my 2011 Equinox. Service manager was very kind. Waiting room was big with some nice perks. My car was finished in the time they quoted. No complaints.