Frank A Facella, DDS

Liked this Dr until he started recommending procedures I did not need, scheduled cleanings 4 times a year, told me my insurance would cover it, that was only a partial truth. Told me I needed my fillings replaced, second opinion said no, that was after i had terrible pain for 2 months after he refilled a filling, couldn’t eat on that side any liquids killed the tooth.
Billed my insurance company for close to 3k in work in one year, my follow up dentist told me most of what he Dr Facella recommended and did was not needed. Spent more outa pocket money in one year with this Dr then Ive ever spent on a Dentist because he assured me that my insurance would cover procedures — not true only covered a small portion
Went in for a chip, told me the chip was fine but that he was going to replace my filling on another tooth since he was already there, that was after I was in the chair, and he was in my mouth, again more outa pocket money for a procedure that wasnt needed!
Continuous txt messages to schedule appointments (never opted into that). After a billing dispute which he threatened small claims court he sent a follow up letter that stated i was «loosing a fantastic dentist» along with a excuse of a story that made no sense.
Watch out for high pressure to schedule appointments in the last quarter of the year, to make sure he uses all of your insurance benefits for that period.

I highly recommend Dr. Facella. I was new to the area, and after doing a little research online, crossed my fingers and went to his office in Framingham. After several visits, I will tell you Dr. Facella is as professional and talented as they come. He takes the time to do a terrific job, no matter how difficult the procedure. No, I’m not getting any free services for this review, but all patients receive complimentary toothbrush and floss. ;)