Babies R Us

I was very conflicted about the stars I was going to give to this place because I haven’t had a bad experience until a couple of days ago. I registered here when I was pregnant and they had absolutely everything I needed! Great stuff maybe a bit pricey but comes with the territory of the chain. I usually found everybody to be nice and welcoming but I had a terrible experience the other day. My boyfriend ordered a gate from the store about a month ago and it never arrived. I went to the store because they ordered it for us and I didn’t really know what to do. I go to customer service expecting help. I tell the lady there, an elderly woman with short brown hair who looks like she hasn’t smiled in 20 years, the situation. She just looks me in the eye and tells me she can’t help me cause she doesn’t know how. I proceed to ask her what to do and in a voice that sounded like she was bored out of her mind she responded that it should have arrived. She then got really agitated with me! She got agitated because she didn’t know how to do her job! Finally her manager came over and called the company for me and she was very nice and helpful. The lady who «helped» me needs a talking to or something on how customer service works. Do your job and don’t be bitter that I’m making you do something.

Prices are a bit high, but this place has pretty much everything one would need for a baby. Clothes, toys, furniture, diapers, bath stuff, strollers, car seats,…There’s even a photo place here to take baby pictures! I’ve never had any issues with custoemr service trying to return stuff. Never an issue picking up online orders. Lines move pretty quickly so no need to worry about standing in line with crying babies too long. Last time I came here, I recall a gift wrap table where they provide wrapping paper for those baby-​shower gifts. This is my go to place for baby needs.

Very nice, clean, laid out well… Seemed to have a good selection. The only staff we dealt with was the checkout but she was very pleasant and helpful. Large store and good location, near several other amenities. A lot of parking. We will return to this store location.

They don’t honor coupons or advertisements in their flyer. Spoke with the manager and no help. Bait and switch tactic. Not cool.

Pretty Big decent store, have stopped in from time to time when out with the BFF…

Yup… I’m writing a review about Babies R Us. I feel compelled after so many torterous Saturday and Sunday trips here since the wife became pregnant. The first few visits I thought it was just me hating to walk around with the scanner and register for every little item, but after a few ridiculous customer service issues that we’ve experienced, I had to vent and it seems Unilocal is the place to do it!
I initially just figured this is the way it is, shopping for baby stuff just sucks, until… we went to the Northborough location. What a refreshingly great experience. Employees actually able to answer questions about the products they sell without simply just reading me the facts on the side of the box that I just read before I asked for help! Returns with no hassles… holy shi*t, who knew this was possible at this chain?!
Today was an all time low at the Framingham location. Went in with the wife to exchange some stupid diaper holder for a lower priced item and when the cashier did the exchange, she scanned everything and then asked us for money. When we explained that the item we were getting cost less than the item we were returning, she explained that since we had paid for the original item using «Rewards» that we had «surrendered» our «Rewards.» Wait, what?! She called over the manager, Val, and she didn’t get it either. I literally had to spell it out for her that the item we returned cost more than the item we wanted, so why would we pay for it? Any other chain with a rewards program seems to get this concept except these clowns. Finally she surrendered and overrode her system to make it happen. It was like pulling teeth. I’ll take the drive to Northborough from now on and instead of grabbing a burrito from Chipotle next to the Framingham store, I’ll grab a sandwich from Wegman’s in Northborough. Avoid this place at all costs!

Starting to frequent this store, of course I visited the closest spot to my house. The best thing about this type of store is that they have pretty much everything you could want for a baby. The prices are a different story, although competitive on some items, others are a bit higher.
The problem I have with this location is that it is not an easy in and out. It is situated in the Shoppers World plaza which is an absolute nightmare some days and usually very crowded. The store is not as large as others I have visited (Braintree). The setup is very packed together and not easy to navigate. The aisles are not clearly marked and products are all over the place. It gets very crowded and its difficult to manuever with all of the customers due mostly to the store size.
The staff are okay, not out of the way helpful and in some instances, just lost. On one visit it took about 30 minutes for a employee to locate an item in the computer to check if it was in stock and then another 10 minutes to get the item from the back. I cannot imagine waiting like that with a child. I would skip this location and make your way to Braintree or Everett.

Since getting pregnant I’ve become a regular at all the Babies R Us in the area. This store has by far the best customer service. Today an employee spent 20 minutes in the store room looking for a box of rice cereal for us. Someone is always available to help us and answer questions.
They do lose a star because the mother’s room is a door inside the ladies bathroom and it’s a pain to get the stroller over both thresholds.

oh dear, where did i go right (you thought i was going to say wrong!, ok i was thinking it)
i guess if this is to happen to you (re: baby) and you are to embrace it (as i am) you need a place to get all that stuff and crap to make sure you dont dress your baby in extra plastic bags you get at stop and shop or wipe them with yesterdays globe (both ideas were explained to me as bad fyi.) also important, you will need things like: boppies (i wish i was dead for having to even say this item, hey! hand me my boppy, oh while your at it, cave my head in with a claw hammer!) sippy cups, mattress pads, changing tables, high chairs, nail clippers, diapers, bibs, diaper pails (stay away from diaper genie) nipple warmers, bottles, vomit cloths, oil filters, xylophones, casserole dishes… oops, sorry i had a lapse.
anyway, these are the only folks in town so you might as well accept the fact that you will be coming here ooooooh four times a week soon enough. you can even register here for the big day and they will forget to take things off the registry and then you have to return 4 mattress pads, but ask yourself, can you really have too many mattress pads?
i can count the days now on both hands… SOS

I should preface this by saying that I am NOT traditional when it comes to nursery décor, baby clothes, or anything baby-​related, really. I prefer cleaner lines, simpler patterns, and more colors.
That said, I’m still torn when it comes to BRU. It IS a one-​stop shop for everything baby-​related you could possibly need… yet the options available at BRU stores or online, well, they’re just not me. All the cutesy patterns and «typical» colors (baby pink, blue, yellow, green) – not what we were looking for. This seems to be industry trend though, not necessarily BRU-​specific.
We ended up finding a lot of the bigger items (bedding, furniture, stroller, car seat) we wanted for our nursery elsewhere. We were able to find plenty of the smaller things we were looking for in the store.
This store is always super busy, so finding a sales associate can be an interesting adventure. If you know what you’re doing in there, then you should have no problem navigating the aisles and finding what you want.

I ventured into Babies R Us to pick up shower gifts for two gal pals who were preggers. I walked in, confidently armed with the printed registries, and thought «This will be easy.» As I wandered around trying to match items on the shelf with items on my sheets, it became abundantly clear to me that I should never have children. Everything in here was cutesy in some way and in my opininon, overpriced. Two things I just cannot tolerate.
On the plus side, I guess all the stores are set up the same, because the registries tell you what aisle number you should find all the items in. However, even with the registries, I didn’t have half a clue what most things were and no one was around to help me! You can imagine that as a twenty-​seven year old male who’s never been around babies in his life, I may have needed some assistance while in this store. And I know this sounds sexist, but as a young man wandering the baby store, I kind of expected some nice lady to take me by the hand and lead me around, helping me find exactly what I needed (see my review for O’Connor’s Hardware for another example of this type of retail sexism… it goes both ways). This was not the case, but I was eventually able to locate something from one of the registries.
The other gift I was there to buy was a crib. No trouble finding those since they’re all out on display in the center, but there was no indication of how to go about purchasing one. So I took a tag from the shelf, got in line at the register where I waited a few minutes only to be told that I had to go talk to someone in the back of the store to place an order. Apparently they do not stock the furniture in the store and it all needs to be shipped there. So after placing the order, I was able to go wait in line again at the front registers to check out. Partly my own fault for not asking, but there should be some sort of signage outlining the protocol for purchasing furniture so you don’t waste your time. Speaking of wasting time, I of course was doing all this the day before the shower, so I got to give the mom and dad-​to-​be a nice card with a picture of the crib and a note saying that they’d get a phone call when it was ready to be picked up. Oops! My bad.
So, three stars overall. Given that this was my first baby store experience, I can’t give it two, because I haven’t experienced better. Plus, they do try to make it easier with the standard aisle numbers. Less than stellar customer service unfortunately.

Goddamn it, Julie A! I thought I’d be the first to write a review for this Babies R Us! You beat me. :)
So, today during the rainstorm, my mother and I decided to head here to get some exercise in (and so my mother could look at all the cute baby things). We found a parking space three slots away from the door, so we were only slightly soaked. The store was completely empty, and the sales associates were desperate for us to chit chat and buy stuff… particularly the photo girls. I don’t listen to soft sells, ladies, I wrote the BOOK on soft sales! :)
Babies R Us Pros:
Huge selection
Prices for every budget
All baby supplies under one roof
Little gift bag when you sign up for a registry
Purple shopping carts
Nice restrooms
Free gift wrap station
Babies R Us Cons:
Really cold air conditioner
Clearance section is pretty pricey (I found many of the same clearance things at TJ Maxx, AJ Wright, etc for ¼th of the cost)
Some clothing has really strange color combinations or fabric choices
and
They’re re-​writing their return policy. Now you can’t return stuff with out a receipt whatsoever. Apparently, some genius at corporate Babies R Us realized people were stealing shit, getting store credit with the returns, and then making out like bandits. This is good for them to cut down on their loss (obviously), but bad for half-​wits like me who can’t remember where they put their tiny pieces of paper… Or when I decide to steal things and return them for store credit — Muahahah.

I had never been in a Babies R Us before. I had no need. If a friend was poppin’ out a baby I’d just hit up the kid section at Target or buy something on line off their registry.
Well, now I am the one poppin’ one out and I definitely needed some supplies! This place is laid out really well. They have SO much stuff it’s overwhelming, but it’s displayed in a way that makes it manageable.
I’m not one of those people that wants a matchy matchy nursery that looks all catalog perfect. I like a more eclectic look, but either way you can get what you need here! They have pretty much everything, AND in every different price range. I don’t have much money so I like the fact that their clothes seem to be fairly priced to begin with, but also they have have a lot of clearance racks to pick from. They carry a wide range of everything to suit almost everyone’s needs. now if they only sold vintage stuff like from hen I was a kid…
my mom and Grandma to be was also very happy with the store. She’d been shopping at she she places in Wellesley before, but has said as exhausting as this store can be, it could be her new favorite! She’s a tough customer so that says a lot.
WARNING: could be hell for those who don’t like babies, dudes, etc.