Jimmy John’s

Everyone love’s JJ Sandwiches so when I thought what food should I get to feed 30 Girls Lax players before their long bus ride to an away game the answer was easy. What wasn’t so easy is that I thought of it with only an hour to get it done. I called the closest JJ on my way back to town Barrington, and they said nope, they couldn’t do it! Next, I called my favorite JJ in FRG and Marcus said sure! Thank you for the best staffed JJ I have ever encountered! Best customer service anywhere!
You guys Rock!

Here’s the thing — Jimmy John’s sandwiches (no matter which store you go to) simply aren’t anything to write home about. I was feeling a little nauseous today, but wanted a little something to eat as my stomach was empty. Well, JJ’s is my go-​to place for a «feeling nauseous — give me as bland a sandwich as possible» meal.
I guess what I’m saying is that if you like something with little flavor and are recovering from the flu or some form of stomach sickness, JJ’s is your spot. Kind of an off-​handed complement, but so be it. Staff here has always been cordial — been there twice.

I live and work in the Fox River Grove town. I’ve ordered both at home and my place of work. Delivery speed has always been more than adequate. My issue lately is with the accuracy of the order. It seems as though if you keep your order to exactly the way it is on the menu you shouldn’t have any issues. The last 4 times I ordered there has been something wrong with each, either an ingredient was left off (that was not requested to be left off), or the extra was definitely not extra, or the addition was not present.
Several of my co-​workers and I ordered tonight and when the order came the drink size was not correct. I told the driver that I had ordered a large and as he had to go back for one of the ingredients that got left off I asked him to also fix the drink. He had dropped off our order on the 15 and at the 45 he still wasn’t back, as we were only about a mile from the store location I called to see if he was still coming back. The person at the store said that yes, the driver was on his way and that traffic was terrible this time of night. Okay, so I do understand that this was a bad traffic time, but even so it seemed like an exceptionally long time to get there and come back with the ingredient and fixed drink. The driver handed me a bag with my ingredient and the drink which was still the same wrong size. He apologized, but I had only ordered the medium beverage. Then before I could say anything he said that there was a cookie in the bag, but that he needed it for a different order. Ummm…
So here is my issue: having told the driver that I thought I ordered a large size that was what I was expecting him to bring back. I realize that I obviously made an error in my ordering, but what he could have done was bring the size (large) that he knew I was expecting or someone from the store could have called to see if I was willing to pay the extra 25 cents. Also, what he should have done was take the cookie out of the bag (preferably in the car) before giving me the ingredient that he forgot.
Generally I like ordering from Jimmy Johns because the food is relatively inexpensive and they deliver. But this is definitely the last time that I’ll be ordering from them. I had to contact the store twice for this one order and neither phone experience was friendly.

Terrible customer service. They’ve screwed up my order 2 of the first 3 times I’ve ordered. During my most recent order I asked them to bring change for $ 100 bill. The driver got to my location and said that it’s against store policy for them to carry that much change. Well, that’s understandable, but what I don’t get is why I never received a call back to inform me of this policy. No one wanted to take accountability including the manager on that shift. The quality of food doesn’t change from JJ to JJ, but this particular location has the worst customer service of any JJ I’ve ordered from. Don’t give them your service, they don’t deserve it, instead drive 5 – 10 minutes more into Crystal Lake for Jersey Mikes.

This used to be the best JJ around before last March when new owner took over. Now the new owner is unfriendly and unsupportive of the local community groups
that brought a lot of business their way. He actually used foul language toward a mother/​representative of the local PTO. He is disrespectful and does not deserve the business he gets from this small very supportive community.

Freakishly slow the worst Jimmy John’s to order from. Call quiznos for a faster delivery.

Minus points for delivery speed — Plus points for friendly staff.
This is a standard Jimmy Johns location. I’ve had a few experiences ordering from here and, although the delivery had been slow, the driver was extra friendly. The rating gets an extra boost from the really nice staff in-​store.