Idida’s Style

The most terrible service I have ever received! This review is long overdue, but I must warn anyone especially brides about this place. I had my wedding dress altered here and my Mother’s dress custom made. Firstly, every time I had an appointment with Idida, we would arrive and she would say, «wait, we had an appointment?» Yes, we did and my sister drove from LA to be here. Get an appointment book. We let it slide thinking she was a bit quirky, and proceeded with my alterations and having my Mom’s dress made. I should have gone elsewhere at this point. My dress was «finished» from my last fitting, and I called to pick it up. She said come by today? I did and when I arrived there wasn’t anyone to help me try it on, to make sure the dress fit. My Mom’s dress was in progress but we were 10 days from the wedding. I picked up the dress from her assistant and took it home. Upon trying it on, it did not fit! I called immediately to ask if I could come in and discuss the changes that needed to be made. I was told Idida was out of the country and would return in a few weeks! My wedding was in 10 days. I asked about my Mom’s dress and was told that it was being made. She had not even had one fitting. I asked if someone else could finish my wedding dress alterations so it actually fit, I was told that I would receive a call back with a day I could come in. I was not called. I called again two days later and asked about my dress and my Mom’s dress. The assistant told me… and I use her exact words «not everything is about you and your stupid wedding» I said to her, my wedding dress doesn’t fit and the Mother of the bride’s dress is not ready either. She said that the owner was out of town and it was not her problem. Needless to say, my Mom spent about 5 hours finishing the alterations on my dress and we shopped feverishly only a few days before the wedding for her dress (with alterations) Surprisingly, David’s Bridal treated us very well and helped us find a dress off the rack and rushed alterations. Talk about stress. What a complete an total nightmare. Idida never called me to discuss this when she returned to the country. Worst customer service experience EVER.