Shutterworks

I have a lens that is experiencing some focus problems and, rather than sending to the manufacturer’s repair facility, I decided to find a certified repair tech in the area. After a recommendation from a friend, I called Shutterworks.
The guy that answered the phone did not sound happy that I was calling him and very quickly interrupted me to tell me what he needed to know as I attempted to describe the problem I was having. Not knowing what the service capabilities are I asked, «What type of repairs are you capable of with this lens?» His response was quick and harsh «Listen, I have been in business since the 80’s.» There was no comment as to his level of experience in this type of work, no questions as to the status of warranty, no interest at all in discussing the issue further to better understand my problem, nor did he attempt to inform me that he was certified to perform the work needed. I don’t care how long he as been in business, I care about qualifications and quality work.
I’ll never know whether Shutterworks is capable of the work I need because I am packing my lens up today to ship to the manufacturers repair center.

I have used the Shutterworks in the past with no problem, but this time they burned my bridge and then some! I am a professional photographer and use my camera for weddings, portraits, etc. I took it in on March 5, 2015 to have the shutter replaced, which cost me 250.00. Got it back a week later, but the camera wasn’t reading my lenses and was telling me the len’s contacts were dirty. They weren’t. The technician had BENT one of my lens contacts. Left the camera in for another two weeks and finally got it back. It appeared to be working. I took it on a photo shoot and, though in the small monitor on the back my photos appeared focused, in actuality not ONE was in focus. The whole shoot was a loss. I had to call my client with egg on my face and offer her money back. Took the camera back yet again. A week passed and today the owner, Gary, called to say it was ready. I asked what the problem had been and he said that a new technician had needed some retraining. When I picked the camera up, I asked for a refund on the original repair, since I had had so much trouble and had lost time and money. He rudely told me he wouldn’t give me any money back on it. I explained again that as a professional, I stand behind my work and assumed he would, too. I asked for his insurance so I could file a claim. He refused, telling me to get a lawyer. I told him I would do that, and he told me to tell my lawyer to «kiss his ass!» I was floored. I told him I would never use them again and that I would post in the professional forums where I am a member about his service and lack of professionalism. He TOWERED over me (I’m 5’1, 120lbs; he’s probably 6’4″ and 300 pounds) and told me to get out of his shop. He then strode to the door, opened it and yelled at me to get out. Seriously… WORST customer service ever. Do NOT use The Shutterworks.

I came here for a simple film removal because I had improperly removed the roll from my Nikon FE film camera. I spoke with an employee about what I would like done (have them remove the film in a dark room to avoid exposing it and place it in a dark sealed canister) and I thought he wrote down what I wanted but apparently not.
I came back the next day because I received notice that the service would cost $ 65 and when I came by to see why anyone would charge so much for such a simple task, a very rude man (I’m assuming the owner) told me that there was a service request as well (there was not) and that he was told to inspect the entire camera, which is not what I wanted at all. He then told me, still very rudely, that it would cost me $ 30 simply having had him look at it. The maneuver he did to remove the film was extremely simple and would have taken only about a minute to do myself and I would have if I had access to a dark room and if it wasn’t film I cared a lot about.
During this whole ordeal he treated me as if I was extremely stupid and I think he thought he could get away with charging me so much just because I am a young woman. I know my way around a camera. I know what he was charging me for was ridiculous. I will never be returning here and would not recommend it to anyone.