Momma’s Cleaners

As I find myself in the search for a new dry cleaner closer to the office, and read the reviews online, I’m reminded of how terrible Momma’s is, and must echo the sentiments of prior posters who encourage you to avoid it. Momma’s was the first dry cleaner I used when moving to Fort Worth. The customer service was tolerable, but not great, and the prices seemed reasonable. Then I had them replace a zipper on a jacket, which they had sent out to be done. When I got it back, they had replaced the zipper on my hand-​embroidered, one-​of-​a-​kind, lightweight jacket with a giant, industrial zipper. In the process, the seamstress had ripped several sections of the jacket, and completely stretched out the lapel and hems. I expressed my frustration to the counter clerk, and then waited for a call from the owner, which never came. I called them back only to find that they’d sent my jacket back to the exact same place that had ruined it to have it «fixed» — without ever consulting me to see what kind of remedy I wanted. That’s when the true nature of the owner shone through — she was one of the nastiest, most disrespectful people I’ve ever encountered in a service situation. Oh, and the coat was damaged beyond repair — I’ve not been able to wear it since. Not only will I never return to Momma’s I also won’t shop at the bottle shop next door, because they don’t deserve any of my business.

Awesome cleaners! They cleaned a down comforter for me and it came out looking new!

I wish I could give this awful, roach filled place negative stars.
Listen to the 1 star reviews by Haylea W. and Brat T!!! They are so right! I wish I had read them and heeded their advice to not go here. Brad T. is right that they love to argue with the customers. Worst dry cleaners experience EVER!!!
If you’re in the West 7^th district, please please please go to Ray’s dry cleaners less than a mile down the street.
This place will ruin your expensive clothes, take no responsibility for it AND on top of that will call you a liar and a b**ch (yes, the owner called me that when I got upset because they ruined my $ 400 silk blouses. Believe that!) Below is the story–
I took my clothes there for the first time last week because of the convenience since I live two blocks down, I usually take them to Ray’s but I figured I’d try this place out. VERY BADDDD idea!
So I go to pick them up Monday evening and I went to examine to see if this tiny spot on one of my silk blouses was removed and while examining for that, I see that there are massive stains ALL OVER my silk blouse! I check the other silk blouse– same thing. Massive stains all over!
They refused to take responsibility but I refused to budge because I knew they were never there, I thoroughly examined my clothes before I took them there because they’re my favorite blouses and I didn’t want them ruined. After a very long time and seeing that they were looking bad in front of their other customers, they say they’ll try to fix it for free (as if they were doing me a favor by undoing the damage they themselves had caused).
Anyway, I go today to pick up the blouses and this angry lady is standing there (she later said she was angry bc of her foot pain– sure, great way to do customer service– take your anger out on your customers!!). I wanted to examine my clothes before getting out of there and she freaks out. She asks, «why are you checking your clothes so closely?» Yes, her exact words. She wanted me to not find the damage they caused the second time. I tell her the stains are still there, and she tells me I had caused them. The balls of this woman! I was absolutely shocked! They were never there when I brought my clothes in.
She goes back into her office with my blouses in her hand, I am standing there infuriated that this owner just called me a liar and said she will not take responsibility for ruining my very expensive and favorite silk blouses. She tells me to leave and threatens she’ll call the cops. I say no thank you, I tell her I will call them myself, that this is absolutely ridiculous! So I call and the cops say they won’t show up; of course, they have better things to do.
She comes back and says she checked and they told her they had caused the stains («they» being their cleaners). YUP! Imagine that. She called me a b*t*h, a liar and that my blouses already had stains when I brought them in, then she comes back saying yes they caused the stains. No sh*t, sherlock!
Oh yeah, and they have roaches around. She told me to take a seat, I said, «I will not sit there, there are roaches,» to which she replies, «Then go sit in your car.» Yup, her exact words.
Oh also, when I dropped my clothes off, I asked if they will take responsibility if my clothes get ruined and pay the price of the clothes they damage, guess what the answer was then?! Yes. And after they ruined them, guess what the answer was? «You brought them in with the stains.» That pretty much explains the deceitful business they run here.
All this time she was more concerned about me not exposing their horrendous services by telling the other customers we are amazing, please don’t listen to her, etc etc.
PLEASE PLEASE PLEASE DO NOT GO HERE!
THEY WILL RUIN YOUR CLOTHES, TELL YOU THE DAMAGE WAS ALREADY THERE, AND CALL YOU NASTY NAMES.
GO TO RAY’S DOWN THE STREET– they’re exactly what this place is not!
I told her I will write a review on the internet and she said, «She’ll reply.» Uhhh… how? What are you going to say? You’re the dry cleaners, you take responsibility for the damage YOU cause to MY clothes. AND if YOU damage my clothes while they’re under your possession– guess what? I WILL get upset. And instead of apology from you, I get called the b word and a liar. Nasty lady, nasty business practices.
Save your money, AND more importantly your cherished clothes, and go elsewhere.

Nice people just don’t take get your clothes altered here! Took a month to get my stuff back. My shorts look great (sewed on a button) but my dress fits me worse now then it did :(

They appear to be a partnered business with the Crockett Street Bottle Shop next door and local, and as the Bottle Shop has kept me in indie beers for a bit, I’d have been remiss not to pop in and give Momma’s a whirl when my threads up and went wrinkly.
It’s a pretty simple formula as one might imagine — a slender operating space, quick turn on dry cleaning (a day or same day in some cases), and it sounds like they do alterations too, though admittedly I’ve not tried to tweak any of my clothes that didn’t just need to look more fab in the short term. I do have something that could use some alteration love, but I’ll save speculation on how that might go should that bit come to fruition. In the mean time, I ran up against a closet full of threads that were looking like I slept in em and it was prime time to reboot the look without going shopping. Dry cleaning here without any special bells or whistles ran me about three and a half or so bucks and with the turn time, I’d use em again in a heartbeat. Imagining how my clothes manage to look over time, I assume that time’s coming.