Lowe’s Home Improvement

I was at this particular Lowe’s today with my 2 year old son.
I was chased by a store attendant old lady as if I was a potential shop lifter.
Every 2 minutes she came and asked me what I am looking for.
Finally she sent another guy.
Well, I am a craftsman and I walk around these stores like Home Depot, etc to get ideas what to craft next:)
Lowe’s won’t see me again for sure!
If I had the chance to give zero stars, I would have!

I prefer home depot. Why? I WA sold the wrong products, multiple times by staff that claimed to be well versed in the material I was buying. And the staff here are not as friendly or helpful in general. Example of wrong products. Easy install flooring that’s self adhesive. My question. So I don’t need any adhesive to put this on plywood floors in my shed, and it can handle the temperature and moisture? Answer «Nope, it’s ready to put straight on. And they are vinyl so they can handle that.», truth, they shrunk leaving cracks and warped, warranty was voided because as the company said, «the instructions clearly say to apply an adhesive she applying to wood or concrete, even though they are self adhesive.». So I got floors that look a little funny and no warranty.

Obviously avoiding lake worth in general goes without saying… but let me just add lowe’s in lake worth to the list. We’ve been sitting it the ceiling can section for over half an hour where there is a big sale going on and no one is here to ask questions or help, even though there is a sign saying to ask. Idiots. Lost a customer.

Origally went to another home improvement store but their saw was broken. We then had to go to Lowes. We walked around past workers no one asked if we needed help. The employees walked around talking to each other and joking ignoring customers. Finally we found a group of employees in the building materials dept. I walked towards them making eye contact and made my a gesture that I had a question two of them looked at me and walked away. One walked behind barricades and the other to another isle. I followed the one to another to the isle and I asked if he could help he told me I’ll be there in a minute. We went to wait by saw and no one ever came my husband went to a near by phone and dialed the operator and asked for help. The guy I originally talked to came back. We needed 3 pieces of wood cut. With one more price to cut the saw stopped working what a waste of time and awful customer service!

We recently moved into our new home, and going from an apartment to a house, have needed tools, appliances, etc. This is the closest Lowes and we’ve visited it A LOT over the past few weeks. Everyone we’ve encountered has been polite, patient (yes we’ve tested their patience), and genuinely helpful. Today was a stressful day for me, and having to go to Lowes to figure out how we could switch out, or return and rebuy a refrigerator (the one we bought was too big, oops) was on my list of frustrations. I was prepared for it to be a big ordeal. I was expecting disappointment and more money and time and being out a refrigerator for two more weeks, I was instead overwhelmed by the courtesy and concern of Rickey, Rachel, and Bobby. Together, they were able to come up with a plan and solution for us. It ended my stressful day with a huge sigh of relief. Thank you thank you thank you!

If you are looking to install wood floors beware, you have to buy an entire box of flooring for those that do not have the .25 samples, in order to check color at your house. Unbelievable! Guess Home Depot has my business! I spoke with the manager on duty while in the store with no help! I have contacted the customer service department and told to expect a call, NOPE! Where do we as customers rank?

Came to pick up a housewarming gift for very close friends of mine. Upon arrival my lime tree was not cared for the leaves are shriveled up and it had not been watered properly at all. I could not find another one tree in the area so I asked for a discount because I was unsure if the tree would live. Management and the lawn care supervisor assured me that corporate was no longer giving discounts on trees and they would not give me a discount even if it was their fault for not caring for the plant properly. The only reason why I gave this a two star review is because of the cashier. He was a good cashier and tried to help us as much as possible.

This is my goto Lowes. I know where everything is and it is convenient. The people who work in the paint dept. have been so helpful over the years. They have saved me from buying the wrong tools for the job. Sometimes it can be hard to find people to help you but not because they are ignoring you but because they are helping others. I like their Mylowes app that remembers what I buy. It helps when hubby sends me to buy another of something that I have no clue about.

I have never had such poor customer service as I had experienced at this particular home improvement store. First of all I couldn’t find anyone to help me (I know that is to be expected at a home improvement store and goes without saying), secondly, the product I wanted was way up on the shelf, out of reach, no display model and a top of the line unit of its type. 20 minutes later I flag someone down to help me get it off the upper shelf and that’s after I walked up to the front of the store to have someone paged. Plenty of people standing in the front of the store waiting for customers to come to them!