Berger Transfer & Storage, Inc. – An Agent Of Allied Van Lines

Rip-​off.
The estimate quote provided before the move was based on a weight of 20,426 lbs, and was $ 9,987.36 The actual weight moved is less at 20,000 lbs, but now billed amount is more, $ 11,164.38. This is $ 1177.02 in excess than the estimate. (more than 110% of non-​binding estimate)
How come the cost is higher while the moved weight is actually less than the original quote? I noticed the following discrepancies in the final bill.
The Bundled Services/​Area Charges were quoted at 3.00/cwt for both origin and destination, and now they are billing at a higher rate of $ 4.14 and $ 3.51.
Billed 3^rd party fee is also in excess of the quote by $ 139.30
They are charging approximately $ 800 more for packing, which is significantly higher than the quote.
The purpose of getting an estimate is to have a decent idea about the cost. Exceeding your packing estimate by more than 22% indicates that your company doesn’t have the professional capability to provide near-​accurate estimates. So why even bother giving any estimates, when it is going to be so off, and then you’ll bill whatever you want.
When the person came for in-​house estimate, he estimated weight to be 20,426 lbs which is pretty close to what you moved, but why couldn’t your employee assess how much packing was needed. Your packing cost is way off, you are charging approximately $ 800 more for packing, which is a whopping 22% higher than the quote. This is nothing less than a rip off.
When I talked to John Bazaco General Manager Allied Van Lines on 11÷9÷15, he offered me a refund of $ 461, (out the $ 1164 that I have already paid them) to resolve this complaint. But I rejected this offer since they are not willing to accept their professional incapacity to provide near-​accurate estimates as in this case. Rip-​off is a rip-​off, whether its $ 1164 or $ 700.
John Bazaco also state that he «does not train staff in my home town», so if their estimate was wrong he is not responsible for that.