Sheets Robert Plumbing & Heating Co

In the past five years, I spent around $ 600 on services from Robert Sheets Plumbing and was generally happy with the results, although several plumbers they sent were not as professional as I would have liked.
My most recent experience was really awful. I called them to schedule an appointment to fix a leaking toilet and made a point to be home all day so that I would be there when they arrived. Around midday, when no one had arrived, I called to ask if we were still on the schedule and was assured that we were. I spent the afternoon waiting and, at 4:40, called again to ask if they were still planning to come. The answer I got was, «Oh no. we are short handed this week and several calls took longer than expected.»
This is totally unacceptable. Obviously at some time during the day they could have predicted that they weren’t going to get to my call. I suspect that, if they were doing any planning at all, they could have let me know that when I made the midday call. But, they couldn’t be bothered to actually plan a work schedule for the day or to call me and reschedule when the knew they weren’t going to make it.
In the end, the jokes on them because I fixed the toilet my self with a $ 2.00 gasket from Lowes.