Pep Boys Auto Service & Tire

Horrible!!! Stay Away from here! Just moved to the area, and came in for tire rotation and oil change. They forgot to put my locking lug nut socket back in my car, so I had to make a special trip back to go pick it up. Now I’ve been driving my car for only about 1k miles, and my oil is low & I need an oil change!!! So the shorted me on oil!!! And yes, I had a professional check, no leaks. They confirmed that I was simply shorted oil on my oil change. I could not feel more violated and taken advantage of!

Levi Tibbets makes every effort to be as helpful as possible! He is friendly, knowledgeable, and completes his work in ample time. It’s really great to know that every time I pick my car up its been fixed the right way, the first time. I never have to take my car back for additional work.
Excellent customer service from Levi and Chad. I would recommend them to anyone that needs work done on a vehicle. They are a pleasure to work with!

Great guys, excellent service! Chad and Levi always go above and beyond to take care of my truck.

We came in from out of town and we were having trouble with newly installed breaks. Everything from the price to quality of work was excellent. The customer service we experienced exceeded expectations. We were in and out quick.

Never again. Ya, workers were nice. HOWEVER, they claimed they couldn’t rotate my tires because the lug nuts were put on so tight that they were stripped and need the whole front tires set up replaced for a grand total of 716.29. I ended up taking my car to TirePlus where they had ZERO issues removing my tires. I will never go to PepBoys again, scammers!

I don’t even know where to start with my review of Pep Boys on Beal Parkway. I went there Monday, Feb 4, 2013 to get my window regulator replaced, which they did of course, and gave me a much bigger discount than my original estimate. I really appreciate that every time I go in, these guys are always friendly and always ready to help a desperate woman (me) in need! They fixed my window perfectly!
After paying, I went outside to start up my car, and it was out of gas! Yes, my fault completely. Stephen was kind enough to take me to the gas station in his car and put some gas in my car so that I could at least get to another station to fill up. I wish I could remember the other guy’s name who took care of me and my car, (the work order says Dennis, but don’t know if this is the one who actually did the work or the one at the counter) but he, as well as the entire staff, are awesome as well.
Talk about customer service!!! They never complained and seemed genuinely happy to help. I am telling you, I will always be a loyal customer from now on and take my car to them. It helps that they are 5 min from my house too! Corporate, if you are paying attention, you need to give these guys some kudos and a big fat raise!!!

The «Boys» saved my *censored*.
My wife and I were heading down to Ft Walton on a Friday night. We were about 20 miles from our destination when her car went berserk; loud banging, engine light flashing, car shaking. We pulled off and I took an educated guess that she had cylinder not firing. Coasted to an auto parts store nearby, 5 minutes before they closed, to get the engine light code read. Sure enough, #3 was not firing. We limped on to our destination keeping it under 35 MPH.
So there we were; on a Saturday morning, 350 miles from home, with no working car and we had to get back to Atlanta on Monday. Looking online, most auto shops around were closed for the weekend. I thought we were *censored*.
Fortunately, we were within walking distance of the Pep Boys on the Miracle Strip. Open 7 days a week. I called them right as they opened and told Kent (the manager) our situation. He told us if we could bring it in before 8, he’d have his mechanic on it first thing.
Turns out, I was only half right about the spark plug. The spark plug had blown clear out of the cylinder head, taking the threads with it. (That is not good). Fortunately, in lieu of replacing the whole *censored* cylinder head, Pep Boys was good enough to offer me the option of repairing the plug socket with a helicoil. They also had to replace an ignition coil and all six spark plugs. Kent gave me a «worst case» quote and promised to try to do it for less. I’d had a similar issue on another car and knew that his quote was reasonable.
Kent and his «Boys» got the car fixed in half a day and for much less than their original quote. Kent knew we were in a bind and he didn’t try to take advantage of us. Under the circumstances, I couldn’t have been happier.